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“Terrible Quality”
Review of Mantra Trilogy

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Mantra Trilogy
Ranked #25 of 64 Hotels in Cairns
Brisbane, Australia
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Terrible Quality”
Reviewed 1 November 2013 via mobile

The only redeeming feature was the high floor with a balcony and a view. Tower 3 room 1010. The bed was TERRIBLE - two old and worn out single beds zipped together. The room while spacious but smelled of mould. An entire can of air freshener was required before it became habitable. The carpet felt gritty and was badly stained. The internet was also too expensive and with download limits.

Stayed October 2013, travelled on business
Helpful?
2 Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 11 December 2013
Dear Winch1,

Thank you for your feedback we appreciate you taking the time to let us know how you felt.

Our internet provider have recently reveiewed their plans, we are now able to offer a better value with our internet packages.

Best regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (245)
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Australia
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 October 2013 via mobile

I stayed at this hotel for 6 days and throughout that time there was absolutely no service of the rooms. No bed made, no towel changes, no replacement of shampoo, conditioner, or toilet rolls. As well as all of this the hotel pool was being repaired. They had the cheek to charge 115 per night.
There are better places to stay in Cairns!!!!

Stayed October 2013
Helpful?
2 Thank footy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 11 December 2013
Dear footy8,

Thank you for your feedback we appreciate you taking the time to let us know how you felt.

Best regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

Bury St Edmunds, United Kingdom
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 October 2013

We stayed here for 3 Nights beginning October in the most fabulous three bed apartment,overlooking the ocean,it had two sitting rooms,a dining room,two bathrooms and a separate loo,so spacious and a brill balcony with sun lounger and table and chairs,also a fab step up jacuzzi bath,staff lovely and it's a perfect location for going out to gt barrier reef,we chose sun lovers boat,as it went out to a pontoon,17miles away,and it had lots of things to do for us non swimmers,like the semi submersible,glass bottom boat,underwater viewing platform and a marine life touch tank of sea cucumbers sea anemomes etc,staff lovely and food gorgeous. The snorkel leers felt safe as there was a life guard on duty as well.a lovely stay in cairns,the shops very good too and ugh prices good too.

Room Tip: Ask for a sea view
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gmathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 11 December 2013
Dear gizmoBuryStEdmunds,

We are glad that you enjoyed your recent holiday & stay at Mantra Trilogy. We all look forward to welcoming you back next year.

Please do not hesitate to contact us directly to make a booking - 07 4080 8000.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 October 2013

My best friend and I stayed at the Mantra Trilogy for 3 nights in October.
The hotel staff seemed friendly upon arrival and the location is great but they are the only positives about the hotel from our experience anyway,
Walking to our hotel room through the car park, lobby of our hotel (tower 2) and hallway it smelt disgusting. We were really excited to get away from the smell and into our hotel room but unfortunately our room smelt horrible as well. Our carpet in our bedroom was wet, the bathroom floor obviously hadn't been cleaned as there marks on the floor everywhere that could have been easily removed with a scrub. The rooms are tiny and dated, walking on the carpet was like walking on concrete and everything just felt really cheap in general.
When we booked our accommodation we didn't have a lot of options as most hotels were fully booked. Being part of the Mantra group of hotels we thought we were pretty safe as they have some absolutely beautiful hotels but this was not the case.

I honestly wouldn't recommend for anyone to stay in a hotel room at this Mantra. It is not even close to being a 4 star resort.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 11 December 2013
Dear Sarah W,

Thank you for taking the time to provide feedback on your recent stay, I am sorry you were disappointed with some aspects of your stay.

I would welcome the opportunity to discuss your issues with you directly.

Please feel free to call me directly via the resort on 07 4080 8000

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greater Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 October 2013

Checked into our 1 bedroom hotel room, looked out of our balcony to get the pleasant surprise that the pool was being renovated. Thought this would have been made clear when I booked our accommodation directly through Mantra itself, but obviously not. Was quite upset about this as I was looking forward to spending time at the pool. We stayed for a total of 10 nights, and our room was only serviced twice, the first time I had to call reception and ask them I service it for us after 5 nights had passed. Upon checking out I was told I had to pay $75 for 8 movies which were watched across the first two days we arrived, pretty sure me and my partner have better things to do in Cairns than sit in our hotel room and watch movies. After a while, the receptionist decided to cancel these charges. On the positive side, majority of staff were friendly, the rooms were quite nicely decorated and location was very good.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karlee1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 11 December 2013
Dear Karlee1990

Thank you for your feedback we appreciate you taking the time to review the hotel.

I am sorry that the pool closure affected your recent stay with us. I can assure you that every effort was made to inform all guests about the closure.

I would welcome the opportunity to discuss your issues with you directly.

Please feel free to call me directly via the resort. I hope to hear from you soon.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 24 October 2013

What a disappointing stay. We booked Mantra Trilogy because friends had told us about the amazing pool. Unfortunately Agoda (the site we booked through) made no mention that the pool was out of service! When I spoke to the manager about this he said that they had advised all booking sites, and done everything they legally had to do... what about checking all sites to make sure that guests aren't in for a shock when they arrive!! Management made no attempt to make the situation better, or offer anything in return, other than a terrible $21 buffet breakfast. No thanks. Rooms aren't cleaned (and we weren't advised of this on check in, although I did see it in the fine print on the Agoda website later on when I checked back again). Internet is slow and expensive. Lifts are awful. I will never stay here again. What a disappointment.

Room Tip: My tip? Don't even stay here.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RebeccaandtheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 25 October 2013
Dear RebeccaandtheWorld,

Thank you for your feedback we appreciate you taking the time to let us know how you felt.

I am sorry that the pool closure affected your recent stay with us. I can assure you that every effort was made to inform all guests about the closure. As you can imagine this is an enormous task and apologize that you were not informed prior to your arrival.

I would welcome the opportunity to discuss your issues with you directly.

Please feel free to call me directly via the resort. I hope to hear from you soon.

Kind regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
183 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 23 October 2013 via mobile

Pool was closed for the month. No room service. If you needed towels or anything you had to collect them yourselves from reception... absolute drainer going up and down the lifts! Ok location but other than that it has nothing going for it. Terrible

Stayed October 2013, travelled as a couple
Helpful?
3 Thank Jan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trent J, Manager at Mantra Trilogy, responded to this review, 25 October 2013
Dear Jan D,

Thank you for your feedback we appreciate you taking the time to let us know how you felt.

Best regards,

Rupert Hayden-Gilbert
Executive Assistant Manager
Mantra Trilogy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Trilogy

Property: Mantra Trilogy
Address: 101 - 105 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Cairns
#17 Luxury Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra Trilogy 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Mantra Trilogy is ideally located above the Cairns Esplanade within walking distance to some of Cairns best restaurants, the Reef Casino, Cairns Central Shopping Mall and the newly developed Cairns Lagoon. Offering open plan designed hotel rooms to spacious self-contained one, two and three-bedroom apartments all have cable TV, private balconies with views over the pool, surrounding mountains or ocean. Apartments offer the added convenience of fully-equipped kitchens and laundry facilities. Onsite guests can spend a lazy afternoon on the pool deck overlooking the ocean, cook up a barbeque on the resort lawns or enjoy an invigorating workout in the gymnasium. From the property you can stroll the length of the Esplanade, an area which has recently undergone a major re-development to include al fresco dining, parklands, BBQ areas and the Cairns Lagoon, a massive patrolled water-park that attracts both tourists and locals alike. Overlooking Trinity Bay and the parkland of Cairns Esplanade, Mantra Trilogy's premier location provides the perfect base to explore the markets, shopping, night life and restaurants of Cairns. ... more   less 
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Also Known As:
Mantra Trilogy Hotel Cairns

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