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“Clean,central location,good value”
Review of Mantra Trilogy

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Mantra Trilogy
Ranked #25 of 64 Hotels in Cairns
Cairns
Level 5 Contributor
77 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Clean,central location,good value”
Reviewed 1 March 2010

Stayed at Trilogy in January while waiting to transfer for work. We got the apartment for a very good price through union shopper so were very happy with what we got. The very modern apartment had a small balcony from which you could see Trinity Inlet and the esplanade. It overlooked the pool which was a little noisy in the late afternoon. It came with seperate bedroom, full kitchen, seperate laundry with dryer and bathroom. The whole apartment was a good size for two. The main attraction though was the central location. You could exit the building straight onto the esplanade just north of the restaurant strip. From the main entrance a short stroll to main shopping area. Service was friendly and there was adequate parking. Very secure building. Would recommend this hotel especially for the location.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fayvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Nortampton
Level 5 Contributor
54 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 February 2010

Well equiped, huge, clean room. Room had small fridge and tea/coffee making. Great ocean view from balcony. This place just reminded you of any other nice 4*, modern chain hotel - very nice, just a bit souless. Pool was very nice, went up there a couple of times, sun moves round, but there all day, very few folks used it, so very quiet.

Location was fantastic, right on the Esplanade, right within the shops and restaurants. Excellent value for money at £75 per night.

I was surprised our room was not cleaned at all during our 4 night stay - according to staff it depends on what tarriff you book on (although I wasn't offerred a choice on the site I used to book). There is no restaurant or bar in the complex.

Staff were brilliant. Reception were happy to book a cab (cab to airport $17), they sorted out a tour problem for me. Had a problem with my room safe when I arrived, guy came up to sort it within 10 mins.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 February 2010

Having stayed in a number of Mantra Apartments around the country for both Business and please I have to say that I am torn between commenting favourably on the location, staff and amenities; these were all fantastic. However, the room was a let down....upon check in the room was a little musty, and in a tropical climate, I can understand this. However, only in the cold light of the next day (and after opening the balcony door for a while) did I discover the source of the musty smell. All the wooden furniture had mold all over it (see photos).

I immeadiately contacted the reception staff and a three-person cleaning team were there in five minutes; however, its a pity they didnt pay any attention to the dust that was on the wall adjcent to the air vent.

Would I stay again, possibly and only if I could get a room that did not have any wooden furniture and that was clean.

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank No_Response_given
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

Cairns, Australia
Level 6 Contributor
113 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 5 January 2010

We are local to Cairns and wanted a short break.
My husband and i stay here and ate at one of the resturants below.
We loved this apartment with veiws to the water and the quietness from the windows- double glazed? Although in the heart of Cairns it was very quiet.
Would love to stay again

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CNDAV6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASMNQ, Management at Mantra Trilogy, responded to this review, 2 February 2010
Thank you so much for sharing your comments.

Fantastic to read you enjoyed your stay with us. We will share your comments with the team.

I do look forward to welcoming you back to Mantra Trilogy .

Kind Regards,

Tony Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 December 2009

My family and I stayed at the Mantra Trilogy in a 2 bedroom apartment for 4 nights. I would stay there again and recommend this hotel. We had a few very minor problems but overall it was a great place to stay. The pool was fantastic! The apartment was clean, spacious and had everything we needed. Wouldn't recommend people with young children to stay on the 10th floor as it can be scary when the kids go out on the balcony but next time we would just request a room on a lower floor. The gym was great and it was central to everything and all was within walking distance. If you stay here, you won't be disappointed!!

  • Stayed November 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank minimags1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
179 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 30 November 2009

Stayd here for a week's break and found the one bedroom apartment to be roomy and quitye well appointed but really needed a good clean. The place was covered in dust - like it had never been cleaned properly. It smelled mouldy and dusty all the time.

We raised the issue with the staff at reception who noted that they had had problems with the contract cleaners - they were not kidding. The cleaner arrived later the first day and we pointed out the issues - dust and dirt everywhere - and she very quickly wiped down a few fittings and vacuumed PART of the lounge room area, and di ont touch the bedroom or anywhere else! We had to point out the dust on the TV, tables and kitchen before she bothered to look at them.

I would look elsewhere next time unless we knew that the apartments were cleqaned properly. This is not good enough.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClaudiusSg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASMNQ, Management at Mantra Trilogy, responded to this review, 1 February 2010
Thank you providing us with your valuable feedback.

My sincere apologies for the inconvenience caused during your stay with us.

Feedback such as yours is important to us as they afford us an opportunity to review our procedures and make enhancements. Furthermore they provide a vehicle for greater clarity and understanding.

I have also addressed your feedback with the management teams and the necessary action has been taken.

Once again my sincere apologies and do hope you choose to with the Mantra Trilogy again.

Kind Regards,

Tony Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 22 November 2009

Awesome place,great pool and good help when setting up activities n tours.

Stayed November 2009, travelled solo
Helpful?
Thank SteveR29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Trilogy

Property: Mantra Trilogy
Address: 101 - 105 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Cairns
#17 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Mantra Trilogy 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Mantra Trilogy is ideally located above the Cairns Esplanade within walking distance to some of Cairns best restaurants, the Reef Casino, Cairns Central Shopping Mall and the newly developed Cairns Lagoon. Offering open plan designed hotel rooms to spacious self-contained one, two and three-bedroom apartments all have cable TV, private balconies with views over the pool, surrounding mountains or ocean. Apartments offer the added convenience of fully-equipped kitchens and laundry facilities. Onsite guests can spend a lazy afternoon on the pool deck overlooking the ocean, cook up a barbeque on the resort lawns or enjoy an invigorating workout in the gymnasium. From the property you can stroll the length of the Esplanade, an area which has recently undergone a major re-development to include al fresco dining, parklands, BBQ areas and the Cairns Lagoon, a massive patrolled water-park that attracts both tourists and locals alike. Overlooking Trinity Bay and the parkland of Cairns Esplanade, Mantra Trilogy's premier location provides the perfect base to explore the markets, shopping, night life and restaurants of Cairns. ... more   less 
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Also Known As:
Mantra Trilogy Hotel Cairns

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