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“Very unlikely we will stay here again!”

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Cairns City Sheridan
Ranked #61 of 64 Hotels in Cairns
Austin, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very unlikely we will stay here again!”
Reviewed 25 August 2011

The room was clean and tidy and the staff was very polite and helpful. But, the room was on the 3rd floor and the hotel has no elevators, so walking up and down the stairs with 50-lb suitcases was a huge problem. The staff helped us to carry some of our heavy bags up and down which mitigated the problem. Also, we were led to believe that it was close to the center of town where the restaurants and stores were. Wrong! They were many long blocks away.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SumitD D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
City_Sheridan_Motel, Owner at Cairns City Sheridan, responded to this review, 26 August 2011
Hello,
Thank you for you comments regarding your stay with us,
We take great pride in the cleaniness of all our rooms, so it is great to hear that you where very happy with the standards.
All of the staff understand the importance of helping our guests with their luggage, and I am very happy that they where able to assist you.
Our location is a 20 minute walk to the city centre, we are located 3 blocks from the ocean water front, so I understand that this may have been abit further distance than you would have liked.

Kind Regards
Chris Jorgensen
Best Western City Sheridan, Cairns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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301 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Greytown, New Zealand
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 August 2011

The service and the staff were excellent and did more than was required,our first room was not quite up to standard but Chris got onto the problems and had them sorted plus gave us another room a couple of nights later. The first room we had was reasonably noisey with people moving there bags around from 3am onwards. The Spa room was quite large and would have been better with double glazing as it was very close to the main street and the traffic noise was extreme during the night, it may not worry some travellers but as we are from a farming area we are probaly not used to that much night noise. The resturant was excepitional with great breakfasts and a lovely dinner and a nice setting. The location was great as we walked into the town on many occassions for shopping only 15mins to the coffee shops on the Esplanade.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Danny and Larai... N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
City_Sheridan_Motel, Owner at Cairns City Sheridan, responded to this review, 26 August 2011
Hello,
Thank you for your feedback regarding your stay with us,
Sorry to hear about the 3am noises due to people either leaving the motel, or arriving. Cairns Airport is 24 hours so it does make it difficult for us to manage, we would usually have late arrivals checkin to the other building which does not have hallways, but due to occupancy reasons, we did not have any availability for the late arriving guests in that building.
With the Spa suite, I appreciate your view on the noise level, and double glazing or some kind of extra sound barrier is a great idea for that suite, and I will look for a solution.
Regarding the restaurant, thank you for your kind comments, we work hard to make sure that it is of the highest standard, and I have passed the comments onto the Chef.

From all of us here at the Best Western City Sheridan, we thank you once again for choosing to stay with us.

Regards
Chris Jorgensen
Best Western City Sheridan, Cairns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 August 2011

My son and I stayed in August 2011, stayed 3 nights and was great value for money. ( have paid more and got less in Cairns) It was a basic room but very clean and comfortable and had a balcony over the pool. (Tea and coffee, iron and ironing board and microwave, mini fridge, hairdryer in the room). And it also had free wifi and internet. Only 15 - 20 minutes from the Esplanade but 5 mins from the water which you can walk along the boardwalk to the main street of Cairns . If you want to rent a car all you have to do is walk across the road and there is 3 places to chose from. The staff were very friendly and helpful which made our stay even more of a pleasure. We booked online and found their website was the best price. I would highly recommend this hotel if you don't mind a easy 15-20 mins walk to town. I would stay here again without any hesitation. And have recommended to my friends and family)

Room Tip: Ask for the pool side as the other side faces the main road.
See more room tips
  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Nishan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
City_Sheridan_Motel, Owner at Cairns City Sheridan, responded to this review, 23 August 2011
We appreciate your great feedback about our motel the Best Western City Sheridan. We are always looking to make sure guests feel welcome, and we look forward in having you stay with us again in the future.
From all of us, we would like to say thank you.

Regards
Chris Jorgensen
Best Western City Sheridan, Cairns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 18 July 2011

Stayed in July 2011 and it was a very comfortable hotel with a very reasonable price. Only 15-20 minutes from the Esplanade and open all night. Did not have 24 hour reception but although I arrived very late, (11.30 pm) I was still able to get into my room with no problems. Staff were very helpful especially Tannille. Only issues were a leaking toilet and no sweetener in the room as I cant use sugar. But overall I would recommend it to anyone else and I would definitely stay here again.

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank fozzie_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
City_Sheridan_Motel, Owner at Cairns City Sheridan, responded to this review, 18 August 2011
Hello,
From all of us here at the Best Western City Sheridan, we would like to thank you for your feedback regarding your stay. I am happy to hear that there where no troubles gaining access to your room, and I would like to also let you know that all rooms have had sweetner placed into the Minibars for our guests use.
Appreciate your kind words.

Regards
Chris Jorgensen
Best Western City Sheridan
Owner / Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waipara, New Zealand
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 June 2011

We stayed here for four nights and recommend it. The rooms are clean and tidy, staff very helpful, restaurant and bar, free internet,. It's a short walk to town, there's car and bike rentals across the road which was handy. Enjoyed our stay and would definitely go back there.

Room Tip: Overlooking pool best
See more room tips
  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Julian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 May 2011

We were a little put off by the place when we arrived because it is right next to an adult shop. But the front desk greeted us with great service. The rooms were good size and felt relatively clean. There were a lot of aunts though. The breakfast is very basic, and we didn't eat any other meals there. Its a 10-15 minute walk anywhere but if you are up for walking it's really not that bad. Wifi is free but there were a lot of problems with it on the third floor. No elevator as well.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JustRachelio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 May 2011

I wanted a cheap place for one night, walking distance to the city centre, and this was ideal. Easy 10 minute walk to the heart of Cairns, rooms for less than $100.

The staff were great, organising airport transfers, getting me into my room early, and a latish checkout.

The highlight of the place was dinner at the restaurant. I just needed something to eat, and wasn't expecting the rump to be huge, tender and cooked to perfection, all for $20.

The room was spacious and clean. The only downside was the bed was not the most comfortable. Other than that it was a great place to stay

  • Stayed April 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bgsub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cairns City Sheridan

Property: Cairns City Sheridan
Address: 157 Sheridan St, Cairns, Queensland 4870, Australia (Formerly Best Western)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #61 of 64 Hotels in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cairns City Sheridan 3*
Number of rooms: 31
Official Description (provided by the hotel):
City Sheridan is located close to the city center of Cairns, regarded one of the most popular hotels in a region that is viewed to be a must visit destination in the world. Cairns is surrounded by lush rainforest, beautiful tropical waters and scenery that has to be seen to believe. Staying with us at the City Sheridan you will be located within a 10 minute walk to Cairns best city attractions including; Cairns central shopping center, large number of world renowned restaurants catering for all cuisines, plenty of lively bars and clubs, Cairns Civic Theater, Cairns Convention Center, Cruise Ship Terminal, Bus Terminal, Museum, Arts Gallery, Train Station, Reef Fleet Terminal and the Reef Casino. City Sheridan is also only a 5 minute drive from the airport. ROOMS Our rooms are large in size and cleaned daily. We offer free wireless internet throughout the hotel. All rooms have their own private bathroom and balcony that opens the rooms to the wide open tropical weather and scenery. For in room entertainment your room has a 32-inch TV with free in house movies. Other inclusions is a microwave, fridge with mini-bar, iron and ironing board, hairdryer, safe, tea and coffee making facilities, and a desk with chairs. Your balcony is furnished with a table and 2 chairs. FACILITIES City Sheridan facilities include a tropical outdoor swimming pool with cascading waterfall, tour booking desk, guest laundry, and onsite car parking. City Sheridan also has the Sheridan Lounge Bar, a great place you can meet other travelers and share your stories while enjoying a beverage. The Sheridan Lounge Bar also has a computer terminal with free printing facilities. SHERIDAN RESTAURANT Sheridan Restaurant serves continental breakfast buffet daily from 7:00 am through to 10:00 am. Enjoy your morning breakfast poolside in the company of tropical palm trees and a cascading waterfall. SHERIDAN LOUNGE BAR: After a day out enjoying all the fantastic adventures that the Tropical North Queensland has to offer, relax pool side with a drink chosen from our large selection of beers, wines and spirits. TOUR DESK: City Sheridan tour booking agents are always available to help you through the large variety of adventure options. Great Barrier Reef, Cape Tribulation, and the Daintree are just a couple of the more popular attractions, and for the thrill seekers; skydiving, bungee jumping, hot air-ballooning, or white water rafting might be more your style, with over 200 adventures on offer, there is definitely something for everyone. CHECKING IN: Reception is open from 7:00 am to 9:00 pm daily. If you are arriving after 9:00 pm, the phone that is located on the front reception doors will direct call an after-hours service. If you are arriving after 9:00 pm, please let us know. ... more   less 
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Also Known As:
Best Western City Sheridan Hotel Cairns
Comfort Inn Cairns
Cairns Comfort Inn

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