We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“2 hours free internet. I will be back!!” 5 of 5 bubbles
Review of Tropical Heritage Cairns

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Tropical Heritage Cairns
Ranked #15 of 65 Hotels in Cairns
Certificate of Excellence
canberra
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“2 hours free internet. I will be back!!”
5 of 5 bubbles Reviewed 8 August 2011

Staff will do anything to make your stay perfect. Check out other reviews. Close to esplandade and a short walk to CBD and the information centre. Rooms cleaned. Highly recommended. Thank you Rosemary and Cynthia.

  • Stayed July 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JA1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

485 reviews from our community

Traveller rating
    234
    192
    50
    8
    1
See reviews for
83
246
63
18
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Telford
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 August 2011

Many many thanks Rosemary for being a great host, very helpful & obliging. Stayed for 5 great nights 31/7/11 - 5/8/11. Would 100% recommend
Thanks Rosemary
Love Chris & Dave x

  • Stayed August 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agana, Mariana Islands
1 review
5 of 5 bubbles Reviewed 5 August 2011

Rosemary contacted me by email the night before to make sure that i was set to arrive. When she learned I would arrive after midnight, she made arrangements for an airport shuttle to meet me and for me to have immediate access to my room. The Hotel is in a quiet neighborhood surrounded by churches and the hospital; yet, it is only a few minutes walk to the action. I would definitely return.

Room Tip: book early
See more room tips
  • Stayed July 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rossitolentino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 26 July 2011

After reading reviews on TripAdvisor, we and another couple booked a two night stay here. After seeing that it was the 5th best in Cairns we felt good about our upcoming stay. Imagine our surprise when we found ourselves in rather bleak accommodations.

For starters: the grout in the floor of our bathroom was black and looked as if it and clorox had never been acquainted. The shower head was so low that my averaged-height husband had to stoop to get his head wet. The AC was a rather noisy wall unit that made the room damp. The bed was lumpy, the sheets were clean, but the comforter was questionable at best. And to top it all off the location isn't amazing.

Plus, let me say that a few interactions we had with the staff were... strange... My husband asked for an extra towel and the woman at the front desk asked him "Why? Didn't they change your towels?", yes ma'am but we need an extra, she looked at him strangely and was sort of put off that she give him an extra. And it needed to be delivered, the place is so tiny that no way was it hard for her to get one right then. It was just a total lack of customer service and this is not the only example. With all the reviews saying the staff was friendly we were just puzzled by our interactions with them.

If I ever return to Cairns this will probably be the very last place I would choose. Consider yourselves forewarned.

  • Stayed July 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Apricoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 6 August 2011
This review posted isquite inconsistent with 96% of all reviews received. The Manager, Rosemary and her fantastic staff are commended by most guests. I have personally checked the rooms the guests stayed and frankly cannot understand their critisism. Since acquiring the property less than a year ago, the entire hotel has and will continue to be upgraded. The management respond to any comments but again few if any complaints have ever been received. We are sorry that these guests felt differently and suggest they may have other reasons why they would have posted such an inconsistent review.
It is no mean feat for a small boutique hotel to rate #5 amongst 82 hotels in Cairns, I am confident that we will continue to retain this high rating. ~ Sir Peter Barter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
5 of 5 bubbles Reviewed 21 July 2011

Great location - close enough to walk to restaurants, business centers and distant enough to sleep at night. Rosemary, the manager, goes out of her way to be helpful and her staff follows suit. She keeps her hotel personal - knows the local area (and tours/attractions) so can make solid recommendations. The taxi she arranged for our trip to airport was $15 (same rate as Shuttle bus from airport and far less than the taxi from the airport)
Extra pluses - laundry facilities on-site - machines work well and don't wreck your clothes -
kitchenettes available - some units provide microwaves and plates/cutlery etc in addition to the coffee/tea biscuits
beds are comfortable so you wake refreshed.
solid doors make this one of the quietest hotels we stayed at during our 2 weeks in Australia
Can't say enough good things about this hotel - which is also known as the Tropical Heritage Cairns - 8 Minnie St, Cairns

Room Tip: third floor rooms are upgrades and worth it.
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CA_traveler014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
2 reviews
5 of 5 bubbles Reviewed 20 July 2011

We stayed at the motel in the beginning of July. After searching through the internet and on TripAdvisor for the best hotel our choice landed on Heritage and we can't be more pleased with it!
From the moment we stepped in and were greeted by Rosemary, the manager, we felt at home.
The first night she even drove us down to the Esplanade free of charge since we didn't know exactly where to go. The hotel is situated close to the centre of Cairns but far away enough that you can have a good night sleep.

The room was nice and spacious, and the bathroom was clean and big!
One review mentioned bad housekeeping, we didn't experience that at all. They did an excellent job!

You also get 2 hours free internet, the only minor thing was that the internet was a bit difficult during our stay, but overall a great stay and we would definitely return!

  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CecilieSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 12 July 2011

Good place for the price. Rosemary, the manager is a great lady. Very helpful and cares for her guests. It's in walking distance from the main drag with all of the restaurants. Housecleaning was subpar though. They didn't clean the shower out daily.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Margierator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.8 mi away
Reef Palms
Reef Palms
#3 of 65 in Cairns
4.5 of 5 bubbles 545 reviews
0.2 mi away
Cairns Plaza Hotel
Cairns Plaza Hotel
#10 of 65 in Cairns
4.0 of 5 bubbles 1,038 reviews
0.3 mi away
Novotel Cairns Oasis Resort
Show Prices
Show Prices
Show Prices
0.2 mi away
DoubleTree by Hilton Hotel Cairns
0.1 mi away
Coral Tree Inn
Coral Tree Inn
#19 of 65 in Cairns
4.0 of 5 bubbles 466 reviews
0.7 mi away
Shangri-La Hotel, The Marina, Cairns
Show Prices
Show Prices
Show Prices

Been to Tropical Heritage Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tropical Heritage Cairns

Property: Tropical Heritage Cairns
Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Cairns
#5 Family Hotel in Cairns
#5 Spa Hotel in Cairns
#7 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo and Hotels.com so you can book your Tropical Heritage Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing