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“A great night at the Heritage Cairns”

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Tropical Heritage Cairns
Ranked #14 of 64 Hotels in Cairns
Certificate of Excellence
lafayette hill, pa, usa
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A great night at the Heritage Cairns”
Reviewed 26 January 2012

The Heritage Cairns is a very nice hotel. The rooms are spacious, the air-conditioning is powerful (a very important issue when the humidity is close to 100%!), the showers have strong water-pressure, and it is very clean. I don’t know how old the hotel is, but it has been kept up very well.
However, what really struck us was the amazing care that Rosemary who either owns or runs the place takes care of her guests.
She arranged the shuttle service to take us to the airport when I e-mailed her from Port Douglas, and suggested the appropriate time for it. Then, when we got to Cairns in the evening, we had arranged for the bus service to drop our luggage off at the hotel while we went to Kuranda, and the luggage was waiting for us when we got there.
We were tired when we got there, and did not feel like going out to dinner, nor were we in the mood for a large takeaway meal, so we asked if there was a convenience store/mini market nearby that she could direct us to. Imagine our surprise when she volunteered to take us to one, as it was going to rain, and she did not want us to get wet! She drove us there, waited for us to shop, and then drove us back, entertaining us with all kinds of stories about Cairns and people. Then, to top it off, she asked if we like mangos, and when she found out that I had grown up in India, she went back behind her office and came out with a huge mango and an enormous knife. It was such a large, juicy, tasty mango, that I had just it for dinner, sharing a slice with my wife, who knows I love mangos!
The next day, while we were waiting for the shuttle, she and her staff kept us entertained and in stitches with their stories, to the point where I was sorry when the bus showed up.
We only spent one night in Cairns, but we will always remember Rosemary at the Heritage Cairns!

  • Stayed January 2012, travelled as a couple
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Helpful?
3 Thank bearsfolks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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492 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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Sydney, Australia
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 January 2012

We were travelling as a family so booked two rooms at this hotel and stayed for only one night as we were moving on to Port Douglas the next day.
Everything was easy and the staff were really helpful and suggested some great restaurants for us that proved to be exactly what we were after.
Location is great - a short walk to the shops or restaurants. The rooms were nice and spacious and very clean.

  • Stayed September 2011, travelled with family
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Helpful?
2 Thank keywee2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pickering, Canada
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 January 2012

This hotel lives up to its high rating on TripAdvisor. The room was clean and a decent size. The bathroom was massive and in immaculate condition.
There's a pool on site that's sheltered from the sun for those who want to escape the heat and humidity.
Wireless Internet is available at this hotel and you can get 2 hours complementary and above that, you'll need to purchase time. I never used the full 2 hours as I was only at the hotel to sleep.
The hotel does provide a breakfast, at a cost of $8.50 and had cereals, toast, juices, etc. I opted to head to one of the many cafes on the Esplanade, which is a short walk. As Cairns is not that big, virtually everything is within walking distance of the hotel. Hotel staff were great at providing directions to various places in the town.
The airport is on the northern part of town and a taxi to the hotel was just over $20. There is a shuttle service that the hotel can arrange and can be cheaper, depending on the number of guests.
I would highly recommend this hotel and would definitely stay there again.

  • Stayed January 2012
    • Value
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Helpful?
2 Thank Ryan8437
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tazgirl64801
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 January 2012

Excellent location, accommodations, and service! This hotel was 2nd nicest place we stayed in and for the price it beats the nicest one. Rosemary is so incredibly nice. She was always interested in what adventures we went on and wanted to hear all about it when we returned. We actually looked forward to going back to our hotel just to talk to her! It's conveniently located just blocks away from the major shopping area and also there's a huge "flea" market in that area too that was open every night. One warning - there is a huge bat colony down Lake Street I think it was.... but we walked by several times and they never bothered us - were just really noisy! 2-hour wi-fi usage is complimentary with your room purchase and if you need to print boarding passes they'll let you do that on the downstairs computer. They do have a breakfast option which includes a few cereal options, milk, juice, tea, coffee, fruit (although if you don't give notice you might not get much choice of fruit), yogurt, and toast. When we stayed there the cost was AUD$10 (Dec 2011). We had a fridge and coffee in the room. There was also a clothesline in the bathroom - very nice!

  • Stayed December 2011, travelled as a couple
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Helpful?
1 Thank tazgirl64801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benoni
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 December 2011

I stayed here on route to go to the Great Barrier reef. I chose it because it had great reviews and it was affordable and it had WiFi. Another great bonus was the luggage storage. Great hotel, Divinely cool. Lovely room and lovely bathroom. Will definitely stay here again. Easy stroll to city and shops as well as to esplanade. 1 block from bus stop.

  • Stayed November 2011, travelled with family
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Helpful?
2 Thank BelindaBenoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 December 2011

We arrived in the evening and awoke the next morning in a tripical paradise. Our welcome had been lovely and very kind to tired travellers.
Our room had been upgraded and far exceeded our expectations.
It proved to be a home from home with all the facilities we wished for.
Rosemary could not have been more helpful, she even gave us a lift to the station for our trip to Kuranda.
Her help was invauable in finding which trips would suit us
Couldn't recommend the Heritage more.

Room Tip: All seemed good, we were on the second floor.
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  • Stayed November 2011, travelled as a couple
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Helpful?
Thank Alicia155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 December 2011

This small, clean hotel is located in a quiet location about 5-10mins walk from the centre of Cairns. Our double room seemed to have been recently refurbished and was perfect for our 4 night stay. The hotel has BBQ facilities, a small swimming pool and continental breakfast is also available.

All of the above can be found in resorts all over the world. The extra bonus with this hotel is that it has Rosemary as a Manager/Owner. She is an absolute star! We arrived late in the evening because our flight had been delayed. We then had the extra stress of a mix up with our luggage on the airport shuttle bus. Rosemary got out of bed and, after a number of phone calls, located our luggage for us and then (still in her pyjamas and dressing gown) drove us to collect it from a nearby hotel. On another occasion there was a very heavy rainstorm and she took us to pick up our rental car to save us from getting soaked. Great personality and great customer service!

  • Stayed November 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Julia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropical Heritage Cairns

Property: Tropical Heritage Cairns
Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Cairns
#5 Family Hotel in Cairns
#5 Best Value Hotel in Cairns
#7 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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