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“Rosemary makes this place” 5 of 5 bubbles
Review of Tropical Heritage Cairns

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Tropical Heritage Cairns
Ranked #16 of 65 Hotels in Cairns
Certificate of Excellence
Perth, Australia
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Rosemary makes this place”
5 of 5 bubbles Reviewed 6 July 2012

My husband and I stayed here for 6 nights in June. We booked a spa room which was clean, decent in size, comfortable and had it's own small balcony. The hotel was bigger than we expected, but still had a cosy feel. Having said that, we didn't spend much time in the hotel as there was so much to see in Cairns and the surrounding area!

The breakfast included in the price we paid is served in a converted room on the ground floor and is self serve continental style. The hotel is not directly on the Cairns Esplanade and does not have ocean views. However, it is a very short walk away from the Esplanade and all the restaurants.

The main reason I gave this place 5 stars is because of the service provided by the hotel manager, Rosemary. She was very efficient in responding to emails, giving honest tour/day trip advice and making bookings. She gave us early morning lifts to the pick up point for several of the day trips we booked. She also allowed a very early (6am) check in and a late check out to fit in with our flight times. All this for a very reasonable price!

I highly recommend Heritage as a solid base for travellers who are in Cairns to see all the attractions of this beautiful part of Australia.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank youngbutwise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Owner at Tropical Heritage Cairns, responded to this review, 6 July 2012
Thank you so much for your review, we appreciate all comments made which are taken seriously. We also recognise Rosemary as a secret weapon, she is one of the most hospitable managers we have ever known and proud of her work at the Cairns Heritage. - Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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485 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
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English first
Bristol, United Kingdom
Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 5 July 2012

Part of the Golden Chain group, this hotel is one of the best. Position is great - between the CBD and the Esplanade. The rooms are large and very clean and comfortable. And nothing is too much trouble for the staff. Excursions are booked swiftly and efficiently and even a car service is offered to take you to the train station to start your trip. Would definitely stay again.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JenniferMary46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 17 June 2012

This is a great place to stay in Cairns. Close to the CBD and water, huge rooms, kitchenette, very clean, well-run and extremely good value breakfast ($8 each for all you can eat continental breakfast with lovely fresh in-season fruit - where else can you get a breakfast so cheap?). The rooms were quiet, bed comfortable and there was plenty of off-street parking. Overall, just a really easy place to stay.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GreatSouthernLand5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Opelika, Alabama
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 13 June 2012

Does anyone remember a hotel stay well enough to write about it a year later? I do. A year ago today I left the Heritage Cairns and Rosemary and I still remember it like it was yesterday. Rosemary is not a typical hotel manager; she treats everyone she meets like family. She emailed back and forth with me several times during the month prior to my visit, as this was my first trip outside the US and I had tons of questions. She waited up for me and my teenage daughter to arrive after midnight, and was up to bid us farewell at 4 am when we left.

The hotel is a good value, with a large sitting room and kitchen area and a separate bedroom. The bed was comfortable, the whole place clean, and the area is nice. But nothing compares to the service that Rosemary provided. She called up to us the first morning to ask if we'd like a lift to the market to get some groceries, and gave us advise about shopping in the area, tours, and places we might want to drive to after we picked up our rental car. Having Rosemary to guide us helped my daughter and me to get the most out of our week in Northern Queensland, but more importantly she made us feel like family. I still miss "Aunt Rosemary".

  • Stayed July 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank cherryharley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, 20 June 2012
Thank you Cherry, I cannot believe that it is a year since you were here with your Mum, time goes so quickly.
i hope your studies have gone well and that Mum is not working too hard with the animal rescue.
Please pass our best wishes on to her, hopefully we will catch up again , somewhere.
all the best
Rosemary
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Cambridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 June 2012

I needed a base for diving the GBR so this was perfect as a good value well located hotel. Well run locally owned hotels always win over big luxury hotels for me as the personal touch, helpfulness and advice add an extra couple of stars to the apparent rating. Rosemary is an excellent proprietor and the hotel is being refitted nicely and I was very happy with the quality of the room and the little extras like the umbrellas and beach towel which I could take diving was great (not all hotels like this!). Would definitely stay again and recommend this hotel to people I like.

  • Stayed May 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brain2Me2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, 20 June 2012
Many thanks for your kind remarks, it is always a pleasure when we know that guests have enjoyed their time in Cairns, maybe it will encourage you to return.
We are glad you enjoyed the quality of the rooms which we are always looking at improving.
Kindest regards
Rosemary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 5 June 2012

My husband and I stayed at the Heritage for a couple nights in May 2012 and had a wonderful time. The staff were amazing! So friendly; the moment we arrived we felt very welcome. We decided to use their grill one night, and they had everything we needed - utensils, plates, etc. We were very happy with the location. It was a very short stroll to the esplanade, and in a quiet area. After our stay, we went on a dive boat for a few days and then arrived back in Cairns with nowhere to store our bags (as our flight didn't leave till late in the evening). The Heritage remembered us and let us store our bags there for the day! We were extremely happy with everything about the Heritage and will definitely stay again if we're in Cairns!

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jess_2419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Manager at Tropical Heritage Cairns, responded to this review, 20 June 2012
Thank you for such nice comments about your stay at The Heritage in Cairns, the stafff will be pleased to know that you enjoyed your time here so much.
We are pleased that you were able to use our BBQ facilities, sometimes it is nice to be able to have a "normal" meal amongst all the restaurant ones.
Hopefully we may see you back here again.
Best wishes from us all
Rosemary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 4 June 2012

This is a good hotel in Cairns. Really nothing to do in Cairns but just a jumping point to the GBR.
Pro:
Close to the esplanade.
Cheap
Great staff

Con
Room is a bit musty
Only 2 hour free wifi

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 5 June 2012
Thanks for your review. Cairns is basically the centre of many attractions in Far North Queensland. Apart from the Great Barrier Reef there are plenty of interesting places to visit including the Atherton Tablelands, Port Douglas and at least 100 various activities which are well publicised and staff that are more than helpful arranging tours and activities. At present we provide 1 hour free Wifi, you were given 2 hours - in the future we hope to make a nominal charge as providing free access is not really sustainable. Rather than critisise, I would have thought the Heritage should be thanked. Peter Barter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tropical Heritage Cairns

Property: Tropical Heritage Cairns
Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cairns
#5 Family Hotel in Cairns
#5 Best Value Hotel in Cairns
#7 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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