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“Warm, welcoming old school service”

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Tropical Heritage Cairns
Ranked #15 of 64 Hotels in Cairns
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Warm, welcoming old school service”
Reviewed 10 August 2012

We checked in at the last minute and fortunately there was room. Great location and the staff are the definition of welcoming Australian hospitality. The suites are spacious and clean, and include a kitchenette if you're that way inclined. All for a reasonable price.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank y2ky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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499 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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Tarras
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 July 2012

Great location with easy walking distance to CBD and Esplanade. Stayed 5 nights. Rooms average size but who wants to spend time indoors is such a lovely location.
Good value for money. Rooms serviced frequently.Very clean

  • Stayed July 2012, travelled as a couple
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Helpful?
1 Thank ardgourtarras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 13 January 2014
We appreciate the time you have taken to write a positive review on the Tropical Heritage Hotel in Cairns. We take all reviews seriously as we are always anxious to improve our services to our valued guests.
I also write on behalf of Rosemary, our Manager - she has been quite busy but I wan you to know that she reads all reviews and shares them with her fantastic staff.
Regards
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 27 July 2012

Just a quick overnight here on our way further north. Greeted by a jovial lady who was helpful. The room is basic, but ok if you're just sleeping... there is a balcony overlooking the car park but with view over to mountains and on to tropical trees. Close to the main drag of Cairns..... everything was fine and dandy and pretty good value.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank sydneydiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 29 July 2012
Thank you for your review, whilst you are very complimentary you state the Heritage provides basic accommodation which we disagree. I think it is important that you compare apples with apples, the Cairns Heritage is rated 3.5 stars, we do not profess to be a 5 star hotel, our objective is to provide excellent value for money and the Cairns Heritage accommodation ranges from studio rooms to executive room, you chose to stay in a studio room. All rooms have flat screen TV, they have all been refurbished, new bedding, have flat screen TV, fridges, tea and coffee making facilities good size bathrooms, wifi internet availability. The hotel is located within easy walking distance of scores of restaurants, Cairns Base Hospital and continental breakfast is available. What makes good accommodation is the way in which Management and staff make guests feel at home and as reviews continually praise Rosemary and her fantastic staff.
Sir Peter Barter
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Rome
Level 5 Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 July 2012

I can only echo the comments of the others. Heritage Cairns is a small hotel lacking the bar, restaurant, ballroom and conference centre of larger chain hotels, but the customer service absolutely cannot be beat. Rosemary and the staff went well beyond the call of duty to make my stay a great one. Furnishings were basic but well-maintained and the bed/mattress was excellent. The bathroom was very spacious.

  • Stayed July 2012, travelled solo
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Helpful?
1 Thank badgertracks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 27 July 2012
Thank you for your review. Due to the location of Cairns Heritage scores of good restaurants are available within walking distance, having said this, we provide continental breakfasts in 107 which is also used as a small meeting room for up to 20 persons. The Masonic Hall beside the Cairns Heritage offers a ball room and rooms for meetings which are readily available to guests staying at the Heritage. The Cairns Heritage was built for the purpose of providing good quality, affordable and clean accommodation and the type of hospitality that has been recognised by Trip Advisor when they awarded the 2012 Travellers Choice Award, followed by a certificate of excellence, We look foirward to your return visit in the future.
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 July 2012

The excellence of Heritage Cairns hotel, as others have stated, is entirely the doing of the staff. We were arriving late to check in, and I actually didn't have a printout of our instructions to access our room key, and Rosemary was kind enough to resend them to my email address. In terms of location and convenience, the hotel is about equidistant to both destinations we wanted to do: the GRB and the train ride to Kuranda. Further, its proximity to the promenade, as others have stated, is a short walk; however (and this is indicative of the level of service we experienced) we were offered a ride to our destinations if we so wanted. The size of our one-bedroom suite was more than sufficient, which included a living area, a small kitchen and a small balcony. Also, we were given a voucher for 2 hours of complimentary WiFi, which worried me a little (I work in IT, so connectivity can be an issue). However, it was more than sufficient for my needs, and included checking email and attending to a work emergency remotely. This was accomplished with time to spare on the voucher.

I would definitely recommend this hotel for anyone staying in Cairns; its value is unparalleled, particularly if you plan to use it as a base camp to explore Northern Queensland.

Room Tip: Book a one-bedroom suite for a more open and spacious layout.
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  • Stayed June 2012, travelled with family
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Helpful?
3 Thank Gabriel Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 25 July 2012
Great to get such positive responses from you and so many other guests - any physical structure can be impressive, but without a heart it is not a home. Rosemary continually goes beyond what is expected and takes in guests as through members of her own family. We look forward to welcoming you back next year and belated birthday greetings to your Mother.
Sir Peter Barter
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Bendigo, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 July 2012

Never before have I stayed in a hotel where a Manager has made you feel so welcome. Poor Rosemary must have thought a mad woman had arrived when she greeted us as my mother had missed our flight and I was rather stressed. After mentioning it was my mothers birthday she promptly produced a box of chocolates for when she did arrive. We then went to offload our suitcases in our two bedroom,two bathroom spacious and extremely clean room. We then headed back to reception where Rosemary checked the next flight we hoped my mother was on was landing on time, she then called us a cab. After returning with my mother we thought we would go to the night markets, after mentioning this to Rosemary she offered to drive us there. Rosemary goes above and beyond the service you expect at a hotel she is one in a milIlion. I'm just sorry we only spent one night at the Heritage Hotel but would love to return for longer next year.

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
4 Thank alicat554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 20 July 2012
Thanks for the comment, we always appreciate responses as it allows us to see ourselves from a guest perspective and where necessary improve whatever, or pass onto out fantastic staff any credit.
The Cairns Heritage does provide excellent value for money, in fact like most hotels in FNQ there has been no tariff increase for the past 5 years due to the downturn in tourism and the high value of the Australian Dollar, and not least Cyclone Yasi. To make matters worse, the larger international hotels have dropped their price below break even to create a cash flow which in turn placed greater pressure on the smaller hotels, many of which are family owned and are now operating at huge losses. Fortunately at Heritage Cairns, this has not happened but certainly we make little and all hope for the dollar to go down and the airport arrivals increase both domestically and internationally so that the tourism industry will again be viable and further investment and employment will follow.
The Heritage Cairns is a 3.5 star rates hotel, we do not profess to be a 5 star hotel and we believe that for the standard of accommodation, the facilities offered along with our excellent manager and her staff, we provide extremely good value for money.
We look forward to you returning in the future.
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 July 2012

this hotel which is average in terms of its quality but none the less very comfortable just goes to demonstrate how important good staff are. rosemary and the other staff seemingly can't do enough for you and travelling as we were as a family her advice and common sense we much appreciated. our rooms were clean spacious and very comfortable and we all slept well. the location is great as its only a 5 minute walk to the main drag but quiet and comfortable. The pool is not really a pool more of a garden pond but then the Cairns water front pool is so good that you wouldn't want to swim any were else.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peter s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 13 January 2014
Thanks for taking time to write a review, your comments are noted. We hope to see you again in the near future in Cairns, or Madang.
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tropical Heritage Cairns

Property: Tropical Heritage Cairns
Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Cairns
#5 Family Hotel in Cairns
#7 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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