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“Great Location and value”

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Tropical Heritage Cairns
Ranked #14 of 64 Hotels in Cairns
Certificate of Excellence
North Bergen, New Jersey
Level 6 Contributor
96 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great Location and value”
Reviewed 27 October 2012

We stayed four nigts at the Heritage. The location of this small and quaint hotel couldn't be better. It is located 5 minutes from the Esplanade where most of the restaurants are located. Our room was on the third floor. It was a nice size, with a very nice balcony, clean and comfy. It was also very quiet around the hotel area which made it for 4 wonderful sleep nights. The hotel is nicely decorated, the staff is very friendly. We dealt mostly with Rosemary and she was incredible friendly and helpful. We also loved that there is a computer and printer in the lobby and that you get one hour of free internet. We had four wonderful days in Cairns and after seeing how far Port Douglas was from the airport, we were glad we chose Cairns as our base.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank lovemytraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 29 October 2012
When we made the decision to purchase the Cairns Heritage, we took into consideration the location and whilst it was easily accessible to the CBD, it was equally close to the Cairns Base and Cairns Private Hospitable - it was the right decision. We appreciate your comments and look forward to seeing you again in the not too distant future.
Sir Peter Barter
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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English first
Port Moresby, National Capital, Papua New Guinea
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2012

Everyone I met there were warm and friendly. The rooms were clean, neat and tidy and comfortable. Best value and the complimentary breakfast was an added bonus for choosing Heritage Cairns. Not too close and not too far from both the Esplanade and city center.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank misingPNG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 29 October 2012
It is always nice to hear that our guests enjoyed their stay at Heritage Cairns and in particular comments about Rosemary and her staff who really go out of their way to make our guests return as friends. Hope to see you again in the future.
Sir Peter Barter
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Phoenix, AZ
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 October 2012

My wife & I stayed here as part of a multi-city Australia trip. The hotel is a few blocks removed from a lot of the activities, shopping & restaurant concentrated near the pier, but it's still walking distance to everything. The neighborhood around the hotel looks a bit shabby, but the hotel itself is very clean & comfortable, which is all we really need. Since most of the tourist activities have shuttles that pick you up/drop you off at your hotel, the location wasn't a problem either. This seems to be a privately owned hotel (i.e. not a corporate chain), and the staff are very friendly & helpful. If you want the ritz, keep looking, If you want clean comfort within walking distance of the CBD/downtown activities at a reasonable price, this is it.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank micktee67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 11 October 2012
Thanks for your review. It is interesting you talk about the "Ritz" we have for sometime rejected the ideas of franchise agreements to market Heritage and our Resort in Madang - whilst there are some advantages, in our way of thinking it is far better to allow our Managers to operate the hotel as though it was their own and the Heritage is a classic example where Rosemary and her fantastic staff and single handedly retained the high standards by using old fashioned hospitality and serving the needs of our valued guests with an added touch of PNG Hospitality. If we say 'have a nice day', we mean it!
Sir Peter Barter
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Toronto, Canada
Level 2 Contributor
4 reviews
Reviewed 6 October 2012

We instantly felt welcome at this charming hotel. After 23 hours of travel we arrived exhausted but too early to go straight to our room. The staff instantly made us comfortable and offered us tea, coffee, and snacks. Throughout our stay we were deeply impressed with the kind, friendly, and helpful staff, especially Bruce, who offered us lifts to the harbour and the Skyrail station. The room was basic but very clean and comfortable; one problem was the drain in the wheelchair accessible shower, which was quite slow, creating a large puddle on the bathroom floor. Wifi access, coin laundry (with a comfy chair and books to read!), and a good location added to the great value. Stayed five nights. Would definitely stay again!

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank watchet_41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 9 October 2012
Thanks for the review, most appreciated. The problem with the drain has been rectified, sorry. Bruce has since returned to Sydney and Rosemary is now back at the helm. We hope you will return in the future.
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 October 2012

On a quiet street, but only 5 minutes walk to the restuarants on the esplanade and the other interestings areas close to town. Staff are very friendly and helpful.
Rooms are basic, but clean and comfortable with all normal conveniences.
Parking is on street but secure outside.
Free internet on arrival is a bonus as well.
Good value for money in Cairns.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RWArby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 5 October 2012
Thank you for taking time to write a response. Selecting where to stay these days has become a lot easier, removing doubts away from what is written in a brochure or advertisement - Trip Advisor has given the travelling public a means of choosing which accommodation is most suitable for their needs. Your response continues to build a data base that potential guests use and it is most appreciated.
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turku, Finland
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 October 2012

We stayed four nights in the hotel with my wife on our Round the World trip. The suite was modest but clean. The personnel was very helpful and friendly and helped us in many ways in reserving tours and renting a car. The hotel has a coin operated laundry which was very handy in the tropics. Simple breakfast was available for modest price.

I can recommend this hotel!

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank K-JA_Finland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 5 October 2012
We have read your review thank you and have noted your comments. The Cairns Heritage has never professed to be 5 star hotel. It was designed and operated as a 3.5 star property to provide clean, comfortable accommodation at an affordable tariff. We are thankful that Rosemary and her staff have been able to show our guests PNG Hospitality, Thankyou
Sir Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 6 Contributor
88 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 2 October 2012 via mobile

We only stayed one night here and found the hotel to be well located close to airport and Esplanade. The room and bathroom were clean and pleasant. The only gripe we had was the noisy aircon in our room which made it hard to sleep. Good value for money and friendly staff.

Stayed September 2012, travelled as a couple
Helpful?
Thank Redruby15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 5 October 2012
Thank you for taking time to write a review, the comments posted in reviews help us see ourselves through the eyes of our guests and have in the past challenged us to make changes where necessary but as you can see by the consistently positive reviews and ratings we continue to satisfy our guests. Having said that we are always looking at ways in which we can improve our services.
Sir Peter Barter
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Additional Information about Tropical Heritage Cairns

Property: Tropical Heritage Cairns
Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Cairns
#5 Best Value Hotel in Cairns
#5 Family Hotel in Cairns
#7 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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