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“Great location, friendly service”

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Tropical Heritage Cairns
Ranked #19 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed 4 December 2012

We only spent one brief night at the Heritage - had a late flight in and left fairly early the next morning for Green Island, so unfortunately we didn't stay long enough that I could fully review this accommodation but everything we experienced while staying there was great. Rosemary was invaluable from start to finish. We had actually chosen this place from the Trip Advisor reviews about her and she did not disappoint! We emailed her before our trip to let her know about our late arrival and she was so accommodating, she let us know how we could get in after hours, etc, but it turned out she was there to greet us after all. She is friendly, funny, and very helpful with suggestions, directions and she even drove us to the ferry terminal the next day, saving us a sweaty walk with all of our luggage!

The room was very basic but clean (bonus, there is an elevator!), quiet and comfortable and the whole hotel is decorated with gorgeous photos and artwork she has collected from Papa New Guinea, a great touch. Good quality for the price, and a convenient location, would definitely recommend it if you're looking for a nice, budget hotel.

  • Stayed: November 2012, travelled as a couple
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1  Thank Oceanchic83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 13 December 2012

Your comments are very much appreciated. The Heritage Cairns is a very special place, it is not designed to be a Hilton, it is a home away from home and Rosemary personal attention to her guests has been well noted. We hope you can revisit us again in the near future.
Sir Peter

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258 - 264 of 508 reviews

Reviewed 2 December 2012

Rosemary is a jewel and takes excellent care of guests. This was a terrific place to stay for our 3 nights in Cairns. We had a fridge, a place to do laundry, a balcony, and a true king size bed. Pure heaven. It was quiet at night and easy walking distance to all the fun. Go out at twilight and you can be among all the fruit bats and flying foxes as they take off for the night. That was amazing! If we're lucky enough to get back to Cairns again, will definitely stay here again.

  • Stayed: November 2012, travelled as a couple
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2  Thank serialcrafter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 13 December 2012

Thank you for your response, as I reside in PNG the reviews help me through the eyes of our valued guests and we certainly aware of Rosemary's hospitality, she is qute amazing.
Sir Peter

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Reviewed 2 December 2012

Just spent 3 nights at the Heritage. Can't say enough nice things about Rosemary - she was wonderful and very helpful in arranging trips to the reef and the rainforest and booking our airport shuttle. She even drove us to the marina and the train station. Our room was spacious and clean. And the hotel is convenient to the Esplanade. Would recommend this hotel for anyone visiting Cairns.

  • Stayed: November 2012, travelled as a couple
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2  Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 4 December 2012

Thank you for taking time to respond. Such reviews are very helpful and I am sure Rosemary will treasure your comments - she is a marvellouw lady that takes personal pleasure in ensuring that every guest is treated like a member of her family. We look forward to seeing you again in the future.
Sir Peter Barter

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Reviewed 23 November 2012

Stayed in Heritage (also known as Tropical Heritage). Very comfortable stay. If you are like us you will have a number of activities booked. Rosemary on the front desk was inavluable in helping sort out a few problems with bookings we had made. We had pre booked a couple of activities but i am sur rosemary would have been very able to help book suitable trips. She was very knowledgable about all the different options.

  • Stayed: November 2012, travelled with family
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2  Thank Unraveling_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 24 November 2012

Thanks for taking time to respond. We are pleased Rosemary was able to assist in tours including the opportunity to witness the Eclipse on nov 14. Like you we also saw this amazing spectacle. We look forward to your return visit.
Sir Peter Barter

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Reviewed 22 November 2012

We stayed at Heritage Cairns for 2 nights in late November. Rosemary who works the front desk, is the most helpful and wonderful person! We were there during the Eclipse and many things were booked solid. Rosemary was able to book us on 2 excursions - and this was no easy task! She just went about calling up places and getting us booked on tours. It was thanks to her hard work and effort we were able to do exactly what we wanted to. THANK YOU! The rooms were clean and comfortable and it was an easy walk to Cairns main 'hot spots'. I would recommend this hotel without hesitation.

  • Stayed: November 2012, travelled as a couple
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1  Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 24 November 2012

On behalf of Rosemary and her top staff, thankyu for taking time to write a positiv review. We look forward to seeing you again in the future.
Sir Peter Barter

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Reviewed 16 November 2012

Our room was very comfortable, clean, spacious, and had all the amenities we needed for a reasonable price. It was quiet but in a good location for walking to the Esplanade and downtown Cairns. The staff was fabulous! Rosemary saved us from making a huge mistake and could not have been more helpful during our 7 day stay. The staff recommendations for restaurants, shopping, transportation, and sightseeing were excellent. We highly recommend this hotel.

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  • Stayed: October 2012, travelled as a couple
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Thank Gerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 13 January 2014

We appreciate the time you have taken to write a positive review on the Tropical Heritage Hotel in Cairns. We take all reviews seriously as we are always anxious to improve our services to our valued guests.
I also write on behalf of Rosemary, our Manager - she has been quite busy but I wan you to know that she reads all reviews and shares them with her fantastic staff.
Regards
Sir Peter Barter

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Reviewed 10 November 2012

We received a very warm welcome from Rosemary on arrival. The reception area is full of all the trips you can take from Cairns which is great and Rosemary was available for questions all the time. (Not sure when she sleeps :)) You are also given 2hrs free wireless if required which worked great in the room.
Room was comfortable and clean with small balcony. there was a small fridge and kettle but no toaster. Asked Rosemary on reception and then had a toaster so thought this very nice. We were also given Beach towels - very much appreciated. There is a safe in the room. The location was slightly off the main streets which meant a good nights sleep. We had a car and there is private carpark round the side of the motel) everything was easy access. We took the car into town but you could easily walk. Free parking on the streets was from 5pm but gets busy later. We parked at the Marina for our Reef trip which was a cheaper and quicker option than taking and paying for pick up. An enjoyable stay and would not hesitate to stay again if in the area.

  • Stayed: October 2012, travelled as a couple
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Thank WendySwiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 11 November 2012

Thanks for the review, we are pleased you enjoyed your stay. In regard to the lack of toasters in rooms - they were all removed as a number of fire alarms occurred each resulting in a visit from the Fire Service and a fee of $1000, hence no more toasters in rooms. Some of our family rooms have micro wave ovens, but again no toasters!
Sir Peter Barter

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Additional Information about Tropical Heritage Cairns

Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Cairns
#5 Family Hotel in Cairns
#6 Best Value Hotel in Cairns
#7 Romantic Hotel in Cairns
Price Range: £59 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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