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“Acceptable except for the customer service”
2 of 5 bubbles Review of The Hotel Cairns

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The Hotel Cairns
Ranked #38 of 64 Hotels in Cairns
Sydney, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Acceptable except for the customer service”
Reviewed 18 June 2013

Essentially a renovated motel, it retains its low-rise, low-rent vibe. It has lovely touches such as plantation louvres and an open plan reception which hands out keys to Smart cars on certain packages. On the other hand, there's old fashioned fixtures such as '70s style shower in bath and toilets as well as an overpowering room deodoriser. The room layout and size is decidedly motel.

Now here's the thing...this is what really disappointed us and cost us cold hard cash. The website says (at least in JUN 2013) that the restaurant is open for breakfast until 10am on Sundays. Reasonable time right? Apparently not. The keys might as well have been thrown at us at check-in. There was no effort to explain anything about the place in particular about breakfast venue or time. As such we were ignorant that breakfast indeed closes at 9am...who would have thought?

After trudging down to the waterfront and paying for our own breakfast, we came back and politely requested a refund. The receptionist couldn't care less and indeed started to argue.

So be wary. Customer service is not the property's forte. Other than that the place is okay...nothing to write home about. The location is passable but there are more centrally located hotels.

Room Tip: Higher floors suffer from less noise.
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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430 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
Reviewed 18 June 2013

The room itself (I stayed in a Plantation room) was nice enough. The bed (and pillows) was very good.

However, for a four star hotel this was disappointing in a few areas.
The rooms have louvered doors, which don't block out the street lights.
There is no tea/coffee provided in the rooms, nor any milk. The only coffee available downstairs is international roast, not even any brewed coffee with breakfast.
No skim milk available if you decide to order & pay for a "proper" coffee with breakfast.

International roast?! I mean really, how much more expensive can it be to stump up for some sachets of nescafe blend 43!

The pool area is lovely. The drinks from reception are very reasonably priced for hotel drinks.
The staff were all lovely and very friendly.

It's just a couple of little things that let the side down. I would definitely stay here again, but I'd know to bring my own coffee/milk.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank therasca1queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 June 2013 via mobile

Possibly one of the best little surprise hotels I've ever stayed in. It is a little aged perhaps but has a clean fresh feel. It has an old world plantation feel with that lovely open tropical feel. It has marble tiles and bath and a NON-water saving device which reminds you how much rain drops in Cairns. The staff are busy but passionate about their hotel and job. And the ultimate best surprise- the Smart cars they hire out. You're a driving billboard but it is a lot of fun.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reschndler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
81 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 12 June 2013

This hotel has a well-known special offer. If you spend $100 or more in the restaurant you get one night's accommodation thrown in for free. Here's the trap.
1. In order to take advantage of the offer you need to upgrade to a more expensive room. No matter when you plan to stay the basic room will not be available
2. The prices in the restaurant and what you get for the price will ensure that you spend way over $100 just to not leave hungry
3. The food was VERY unimpressive. You have to cook your own meat/fish AND vegetables on a small hot plate. Consequently the vegetables do not cook, and the meat just keeps cooking, not until it's ready but until you eat it.
You can do much better for what you will end up spending. I don't mind what i paid, i just felt ripped off, which i really don't like.

Room Tip: The room choice is not the problem, it is the 'special deal' that is the problem
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johnrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

New York City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2013

Conveniently located close to the CBD, The Hotel Cairns is reasonably priced, has comfortable rooms and a really good restaurant at a good price. They also offer a huge breakfast buffet.
This is my first choice when staying in Cairns.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan7005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hervey Bay, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2013

I have stayed at this hotel several times a year for the past 14 years. Since the new owners took over some time ago now I have seen this premise improve each visit until recently. I called to ask the best price for a two night stay and was told $100 per night, I did think this was a very good price and one I hadn't been offered in the past. I checked in and found the man was uninterested and not very welcoming (this hotel never has records showing previous stays so its as if you have never visited before), I was surprised as I had seen him there most visits in the past. My first nights sleep was disrupted several times by a large tour group, when I went to reception looking for a iron which was annoying I was told basically to bad that's what you get when you pay for a cheaper room not on the 4th floor. when I checked out I was charged $250 not $200 as quoted. The girl was apologetic and explained the man Warwick who checked me in had set the price at $125 per night and there was nothing she could do about it besides give me Warwicks business card. I asked for someone to call with the hope I would get a $50 refund. No one called so I sent a email to Warwick and have had no response. My advice is get your quoted price in writing and stay on the 4th floor where it's quieter.

Room Tip: Stay in the tower if you don't want large tour groups waking you
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vanessa4655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapaau, Hawaii
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 May 2013

Great small hotel. Provided SMART CAR for a small fee on $45.00 for 24 hours. Rooms were
clean airy and attractive. Breakfast packages are available. Close to downtown, but far enough so no noise. Service was good. Luggage storage provided for late departures. WiFi very strong and reasonable.

Room Tip: Ask for upper levels with private veranda
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Burt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Hotel Cairns

Property: The Hotel Cairns
Address: Cnr Florence & Abbott Sts, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Hotel Cairns 4*
Number of rooms: 92
Official Description (provided by the hotel):
The Hotel Cairns, with its impeccably private and tropical ambience, is a 4 star resort hotel superbly positioned in the central business district of Cairns, one block from the famous Esplanade. Its architectural profile and exterior facade is one of the most beautiful examples of Queenslander heritage style, and is a popular talking point among many of the hotel’s visitors and guests. The hotel has undergone a complete remodeling and refurbishment to emerge as the classic accommodation of choice in Tropical North Queensland. Privately owned and operated by an Australian family, the Bakers, The Hotel Cairns is popular with international and domestic visitors and locals from the Cairns hinterland who appreciate quality and attention to detail. Set back from the street and well shaded by tropical trees and plants, The Hotel Cairns features a tour booking desk, a sparkling blue outdoor pool and spa, a modern, state of the art cardio gymnasium, a choice of function rooms, an onsite car park and a welcoming indoor/outdoor restaurant, The Plantation Bar & Grill. The Hotel Cairns is conveniently located just 10 minutes drive from the Airport, and an easy 5 minutes walking distance to shops and eateries in Cairns’ CBD. ... more   less 
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Also Known As:
Hotel Cairns

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