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The Hotel Cairns
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Reviews (464)
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All reviewsplantation restauranttower roomsplantation styleplantation shutterslovely tropicalbuffet breakfastshort walkprivate balconydvd playerlocation is greatshower headcentral locationroom was largestayed here for nightsnight marketnice poolthe great barrier reef
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173 - 178 of 464 reviews
Reviewed 25 May 2014

the best way to sum up hotel cairns is to use the word "adequate".our room was the best available and was fine .. the view was good , cleanliness okay bed very comfortable . there were some probl;ems with replenishing milk and toiletries each day ..
breakfast again was only adequate . it was however totally downgraded by the fact that the only coffee available was instant international roast with hot water served from an urn . good hotels have long realized the need for a decent coffee .
staff were okay . male reception staff friendly and helpful . the tour reception desk help was minimal .
overall the hotel cairns is dated and not great value for money .it was no doubt a top place to stay in past years but in 2014 it needs to take a good look at what it is offering tourists .

Room Tip: floor 3 with a street and sea view
  • Stayed: May 2014, travelled as a couple
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Thank jackmorrisNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

Room was a bit dirty on arrival but clean the next day, except my bed hadn't been made and no tea or milk. They were busy. Large room on first floor. Basic but adequate. Comfortable bed. Office staff very helpful and friendly. Location excellent, one block to Esplanade and two blocks to cafes and shops. Definitely stay here again.

Stayed: May 2014
Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

The Hotel Cairns is a family owned hotel. The hotel is situated approximately a 10 minute walk to the central, and is also 10-15 minutes away from the airport. Staff were friendly.
Room was clean and bed was comfortable and the housekeeper was nice enough to give us extra towels wrapped in a plastic bag when our room was on Do-Not-Disturb.

Internet was included in our rate, however connectivity was quite intermittent at times. They had cups in the room placed on a tray with complimentary coffee and tea, but the white table napkin that the cups were placed on had coffee stains from previous guests.

PS : There's a night market around the area which sells awesome Churros!
Name of shop : Spanish Donut

Suggestion for improvements:
1) Breakfast was disappointing. Menu was the same every single day. Condiment table with sauces had ants running around. Scrambled eggs were well cooked like a curd and it was watery.
2) Internet should be free for all guests

  • Stayed: April 2014, travelled as a couple
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1  Thank Travelistar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

I love this hotel. From the tropical gardens to the tasteful room décor and gorgeous white shutters. My only criticism is the bathrooms are in major need of renovation(and I have stayed in a number of their different rooms). Tiles coming off, Dirty grouting, broken fittings, and you have to climb over the toilet to get out of the shower. I love the idea of the unique style hot stone dinners that you cook yourself. It would be great if the soup was not always pumpkin. :-)

  • Stayed: April 2014, travelled on business
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1  Thank cindy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

My family and I stayed here for one night on Easter Sunday we booked through tourist information and told it was a boutique hotel we arrived at reception where the most miserable girl met us and very unfriendly. we dropped our bags and decided so go for a swim in the pool which was covered in leaves it hadn't been swept for a few days and was very dirty we asked for towels and was handed a very small hand towel. being Easter we thought it would be very busy but the hotel appeared to be dead now I now why!!! The room was clean but very basic we payed $179 a night for one room and told we would have to pay for internet if we wanted it which was so expensive. We would never stay here again.

  • Stayed: April 2014, travelled with family
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4  Thank Leesag123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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