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“Great location and service”

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Waterfront Terraces
Ranked #45 of 64 Hotels in Cairns
Busan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location and service”
5 of 5 bubbles Reviewed 21 July 2008

I stayed in a one bedroom apartment next to the swimming pool. The apt was spotless and it included everything that I needed for a great 2 week self catering holiday, including washer, drier, dishwasher and all kitchen equipment including a cafetiere coffee machine!

I found the manager to be extremely knowledgeable of the area and I took advantage of the amazing variety of tours available.

There is a DVD library and a collection of novels for borrowing too: perfect for a relaxing time.

The terrace looked out onto tropical gardens and the pool: not heated but very refreshing!

In conclusion, I would highly recommend this place for families, couples or even singles (like myself) who like a bit of room if staying for a couple of weeks.

The Esplanade is a lovely place for morning and evening strolls and the birdlife is a treat to observe.

Really, 10/10 for making my first trip to Australia such a memorable one. Thanks!

  • Liked — Quiet location and clean and attractive decorations
  • Disliked — Occasional noise from neighbours
  • Stayed July 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank kimchifunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
checheCairns, Manager at Waterfront Terraces, responded to this review, 29 July 2008
I would like to thank the writer of this review but am just concerned by the coffee machine comment. We do have plunge coffee makers in most apartments (subject to breakages! ) and I assume this is what was meant - but not a machine as such. Just wouldn't want to give the wrong impression.
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106 reviews from our community

Traveller rating
    60
    23
    15
    6
    2
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31
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
darwin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 June 2008

I recently stayed at Waterfront Terraces and found it to be one of the best self contained apartments i have stayed in, very helpful and friendly owner / manager, very close to the city, great facilities in your room (washing machine, dryer, dishwasher), clean and modern, tastefully decorated apartment & great pool. We felt very at home and relaxed at Waterfront Terraces. Definetly reccomend to families and couples.

  • Liked — That there are only about 25 apartments - so relaxing and was litterally right on the waterfront
  • Disliked — Nothing to complain about at all
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank bubbles03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south strathfield
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 March 2008

Amazing location right on the waterfront; incredibly friendly management; enormous value; highly recommended 10/10

  • Liked — great views, great staff, great value
  • Disliked — nil
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank viccarson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 March 2008

Waterfront Terraces

We stayed at Waterfront Terraces for five nights in February 2008. The apartment was clean and tidy and the living area was particularly spacious. It was on the first floor with an excellent view of the Esplanade.

It was quite a trek from the city centre but there are some restaurants nearby and the taxis are efficient and cheap.

The apartment made a first rate base for trips to the rainforest and the reef. The manager was very knowledgeable and helpful and we went on several excellent trips all recommended and arranged by him.

We would definitely stay at Waterfront Terraces again if we want a base in the area.

  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Aspen154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 March 2008

In Jan 08 i stayed for 3 weeks at Waterfront Terraces - had a wonderful time, and used about every amenity and service they offered.

The place was clean and tidy with a lovely view of the esplanade. It was a bit of a walk into town, but it was quiet and I loved taking sunset strolls along the esplanade to and then back from dinner.

The manager was very helpful, answering all my questions about Cairns and surrounds with knowledge and good humour. I took his recommendations on tours, horseriding, scuba diving, and restaurants (including wonderful Greek, Japanese, Fish and Chips, Tapas, Thai and Gelati!). When it was rainy, I borrowed books and dvd's from reception free of charge and got take-away delivered to my door. The pool and barbeque area was nice too.

A freshening of decor would be nice perhaps, but because of the really helpful manager and great location, Waterfront Terraces had more than I'd usually expect of a serviced apartment.

  • Liked — Very helpful manager, quite location, great views.
  • Disliked — Decor a bit outdated.
  • Stayed January 2008, travelled solo
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank hindukush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfront_Terraces, Manager at Waterfront Terraces, responded to this review, 26 March 2008
I would like to thank reviewers like this who offer constructive comments. I have used this and other constructive comments posted in a campaign to have the owners refurbish the apartments and am pleased to say that we have a refurbishment of the living room (sofas, sofa beds, rug and artwork) and bedrooms (new beds, covers, curtains,artwork etc) scheduled for staged work commencing at the end of April and due to be finished by the end of May. Manager
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Mackay
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 March 2008

How can you not love this place? I travel to Cairns regularly for business and have stayed in almost every four star plus apartment in town and this is the one that I will be returning to from now on. Can you believe panoramic sea views from the ground floor? - ask for apartment 2 or 3. Located in a wonderful spot across from the beautiful esplanade and about 2 kms from the city centre. I really appreciated the fact that I could get a good nights sleep away from the noisy nightlife of Cairns and in a sparkling clean room with silent and effective ducted air conditioning. Great wireless internet, great pool and tropical gardens, great rooms with new LCD TVs and great manager (be careful - I think he speaks about 5 languages)....just a great place all round. I just can't think of anything to fault Waterfront Terraces...for me it is the best all round accommodation in Cairns.

  • Liked — Just the right distance away from the town centre and excellent airconditioning
  • Disliked — Nothing
  • Stayed January 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Pickypernickity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 March 2008

Apartment was tired, no headboard, grubby carpet. The whole place could have been cleaner.
No change of towels. We had to pay for fresh ones, No pool towels provided, but you can pay to hire them.
Only a little bit of loo roll was provided, and then you have to pay $1.50 for a new one. Similarly, only one tiny sachet of dishwasher powder, so most of the cutlery & china is far from pristine.
There is a wireless Internet service, but it's not cheap.
A long walk into town, & the local supermarket is very expensive. Probably not a good place to be if you have no car,
On the other hand, the new owner is helpful and keen to improve the operation. And the swimming pool is lovely!

  • Stayed February 2008, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank cuevas146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterfront_Terraces, Manager at Waterfront Terraces, responded to this review, 7 March 2008
I would like to point out that there is a difference between serviced apartments and hotels. We offer weekly servicing (as stated on our web site and in other literature) but the guest only had a 5 day booking. You will also find that the vast majority (if not all) complexes charge for pool towels and consumables as we offer a SELF CATERING service. I acknowledge the possibility that a spare roll of toilet paper may not have been placed in the apartment but if that was the case and it was brought to the attention of management it could have easily have been rectified. We try not to be wasteful and therefore do not place a full roll if a reasonable quantity remains, however a spare roll is placed in the cabinet usually. If there was a spare and you still found that inadequate I again draw your attention to the fact that the apartments are self catering. As for internet, in Australia it is expensive and we charge a comparable fee to other complexes.
I am happy to leave genuine comments even if they are not positive (eg décor not modern, little further from town than expected, etc. ) and have even used them in my push for refurbishments, but I do not feel the comments by this guest could go unanswered.
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Additional Information about Waterfront Terraces

Property: Waterfront Terraces
Address: 233 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#28 Luxury Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Waterfront Terraces 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Waterfront Terraces Cairns
Waterfront Terraces Hotel Cairns

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