I stayed here for the first time for business as a Queensland Health employee. We turned up at 7:30 only to find reception closed.
The place was closed when we arrived at 730 at night if you can believe it. The keys for us were locked in a safe on the wall outside the closes reception. Given we did not know what the combination is to open it I have know idea how they expected us to get our room keys.
We only got in because a colleague knew the combination from being here the day before and was waiting for us as she knew we wouldn't be able to get access. If she hadn't been here we would not have been able to get into our room. If we had got here later the gates would have been shut and there is a key pad to get thru it and into the grounds. And yes the combination for the keypad was in the safe.
Rooms are all upstairs, no lift, so we had to lug all our gear, up two stories of stairs. .
Rooms are old with in wall air conditioner older than me. They don't work properly, rattle and are falling apart. This would be lucky to be a two star hovel let alone 4 star as claimed, The kettle was black with scunge on the inside and should have been thrown out years ago. A real health hazard.
Its grotty old and disgusting and you cant sleep with the ancient air conditioners rattling in the cracked walls.
It is totally unacceptable for a corporate booking for this number of people. The very least they could have done was tell us when booking was made that it was pot luck on getting your key on turning up. I wont mention the construction next door of he multi story QHealth Carpark. Noise dust and usual nonsense.
One of my team tried to iron her clothes only to have the iron leak all over them and stain them. When we went down to talk to staff they said I dont know whats going on and told us to come back later.
There are plenty of good places in Cairns to stay in so give this a big miss
- Official Description (provided by the hotel):
- Your hotel in Cairns. We have 1&2 bedroom holiday apartments in the centre of Cairns. ... more less
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