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“No Refunds! Manager goes back on his commitment”

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Il Centro Apartment Suites
Ranked #39 of 64 Hotels in Cairns
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“No Refunds! Manager goes back on his commitment”
Reviewed 17 July 2013

I had booked the apartments (almost all the available) for Nov 2012 and due to certain change of plans, had to drop the idea of travelling to Australia. We communicated this to the manager in Sept 2012 and we received a communication, assuring us full refunds as we had informed them on time about this. Yet they deducted 50% of the amount and hardly respond back to our emails. Very Disgusting experience .

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank AmitVerma21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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90 reviews from our community

Traveller rating
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Any
English first
Armidale NSW
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 July 2013 via mobile

The outside of the complex is looking a little tired but The apartment we had was recently renovated and very comfortable.
Staff were very friendly and accommodating of our requests
Fairly central and location great it attending conference at convention centre

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JohnMu2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2013 via mobile

Super friendly staff who helped us fins anything we wanted, from bicyclea to restaurants etc. Rooms are slightly tired, but very serviceable, lots of space, all you need. Very very friendly staff and no problems to check in early. Discounted out of season

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mulordoscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Killcare, Australia
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 June 2013

We stayed 5 nights while watching the Cairns Iron Man Event. We came by train and it is the closest quality apartment block to the station. It was easy walking distance from the waterfront where all the action took place. Everything we needed was provided in the apartment.

Room Tip: All rooms are good
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Malcolm C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
143 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 1 June 2013

Stayed there for 6 nights and found the after hours check in process tiresome. The apartment is spacious and adequate but felt it lacks a cosy ambience. Everything was spick and span and the location is pretty close to all major shopping and lots of eateries nearby.

Recommended for your stay in Cairns.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank shedee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 May 2013

Up in Cairns on business, and was provided with accommodation - so always with a little trepidation with places booked on my behalf!
The Il Centro is great, and highly recommended for a decent, comfortable and well equipped self contained break.
The bar fridge holds a six pack with ease, maybe a couple of bottles of wine and any necessities you need.
All provided with ample cutlery, plates, wine glasses, glasses, coffee mugs, the works - so if planning to use this as your base, you cannot go far wrong.
The bed was comfortable, and you can black out the room without any problems - and deadly quiet as well.
Bathroom (including bath and shower) is all very tidy and clean, and there are lights everywhere!

The guy on the front desk was really helpful - something missing from the busier and more upmarket places in Cairns. He went through the room features, and refreshing to be met and greeted this way.

Drawbacks, well if you want to sit on the balcony in room 3 (where I was - and probably room 2 next door) there isn't much of a view for those who like to sip their chardy or beer, and watch the world go by, plus there is latticework between you and your neighbour, so you don't get much privacy if your neighbours like a smoke and lounge around on their balcony. This is the only thing I saw that may annoy other guests, but if you stay in rooms higher up, then you have your own balcony and look at the comings and goings from Cairns Court and police station!

The apartments are really close to eateries - pubs, Indian, Thai, Japanese, Hogs Breath - all within a walk to, and a stagger from! If you want to dine in, delivery is available, and that information is in your room. Fox and all local networks too if you want to relax.

All in all, good value (from what I saw on my paid jaunt!), hospitable staff (the lady cleaning the room was nice too!) and comfortable - that's all you need really!

Room Tip: Try to avoid the lower rooms.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Andrew1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
92 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 April 2013 via mobile

My recent stay here was quite pleseant! Large king bed, well equipped kitchenette, pool view! Overall centrally located so easy walking distance to the market, the esplande, and some great restaurants! Would definately stay here again when in Cairns!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Texasfruit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Il Centro Apartment Suites

Property: Il Centro Apartment Suites
Address: 26 - 30 Sheridan St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cairns
#24 Luxury Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Il Centro Apartment Suites 4*
Number of rooms: 32
Reservation Options:
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Also Known As:
Il Centro Apartment Hotel Cairns

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