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“Not a good start to our holiday”

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Il Centro Apartment Suites
Ranked #35 of 63 Hotels in Cairns
Reviewed 14 January 2010

we stayed al ll centro as the first week of our holiday as we are from the area and we were flying out of the country. we found the staff very rude and not accommodation maybe due to the fact that we complained. when we walked in the apartment smelt of dust and mould, as soon as we sat on the bed the leg broke, the fridge did not keep anything cold, the washing machine overflowed when we went to use it the list just seemed to pile up. instead of trying to help us and maybe move us to another room the staff were just rude. i would not recommend this accommodation to anyone although the location is not bad II plazzo near the markets is the same price range and 100 time better.

  • Stayed: July 2009, travelled as a couple
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5  Thank Chilverton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 - 87 of 94 reviews

Reviewed 23 September 2009

We entered the room and it smelled of mould. Fortunately the weather was nice and so we lived with the windows open for the entire stay of 7 days.
The apartment is carpeted except for the kitchenette and the bathroom and you don't notice it at first but the carpet is terribly filthy. How did we find out ? We left our shoes by the entrance and wore slippers and I can tell that after a few hours the soles of my slippers were black instead of pale blue.
If you are someone who likes to read in the evening, don't expect to do so, because the lighting is one for watching TV only. Very poor lighting indeed.
Apart from all this, the apartment is ok, but I wouldn't go back, unless the rate/night would be under 100$, that's all it's worth.

  • Stayed: August 2009, travelled as a couple
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1  Thank dezdemona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2009

We stayed here for eight nights. We found the staff, service and rooms very good. The rooms were serviced daily and nothing was too much trouble. We booked our tours with them as well without problems. As we did not have a car, we found everything we wanted within easy walking distance. The only thing I noticed was that the carpets in the room were a bit smelly most probably from the high humidity in the summer. Other than that, no complaints.

  • Stayed: July 2009, travelled as a couple
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3  Thank jellybean_357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2008

Kate on reception was absolutely brilliant. Nothing was too much trouble for her and she happily booked all our tours. The other reception staff weren't quite as obliging though and a little bit rude.
The apartments were nice but not as good as we were expecting although we did get a very good rate. The location was very central and within easy walk of most things.

  • Stayed: September 2008, travelled as a couple
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1  Thank KazPet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2007

we have just spent a month at il centro. the one bedroom apartments are as shown in the brochure. we found them spacious compared to many others we have stayed in. automatic washing machine and dryer a big plus. the management and staff were friendly and the cleaning staff friendly and helpful. rooms were cleaned regularly. the major shopping complex and the reef hotel casino a short stroll. restaurants coffee shops and post office all in close proximity. the beautiful tropical atrium in the centre of the building with its lipstick palms and garden statues give a feeling of peace and tranquility. we thoroughly enjoyed our stay and will certainly stay at il centro again on our next visit to cairns. we have recommended it to our family and friends.
eddie and margaret piggott
coolangatta qld
to sum up "good value for money"

Stayed: September 2007
3  Thank rmurray33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2007

We don't particularly like Cairns, but visited to see our son. We were after something affordable and close to Cairns facilities and the Il Centro fitted the bill. We feel compelled to write as previous reviews had canned the staff. They were wrong, the staff all went out of their way to be helpful and the rooms cleaned around our movements. If you are after value for money and the location suits, the Il Centro is good

Stayed: August 2007
3  Thank Crackers07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2006

My friends and I stayed at Il Centro for a week. What we found was very different from what we expected when we booked our stay via the internet.
To begin with the apartment was much much smaller than what was shown on the internet. This problem became negligable when we realised how dirty the place was!
To summarise - the plates were full of grease, the table tops were dusty and greasy, the bathroom floor had hair on it, the shower taps were full of grime and the dryer was covered with dust! As for the smell - putrid - indescribable. It was impossible to stay in the room without keeping the door open to allow fresh air in.
It took a couple of complaints to staff before any action was taken....even then it was too little too late.
On the point of staff.....one staff member was an absolute delight. The other should look up the definition of "customer service."
Overall our stay wasn't complete disaster but the apartments definitely weren't worthy of their rating.

  • Stayed: July 2006, travelled with friends
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9  Thank Critica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Il Centro Apartment Suites

Address: 26 - 30 Sheridan St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cairns
#21 Luxury Hotel in Cairns
Price Range: £81 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Il Centro Apartment Suites 4*
Number of rooms: 32
Reservation Options:
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Also Known As:
Il Centro Apartment Hotel Cairns

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