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“COULD be great.”

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Piermonde Apartments
Ranked #10 of 85 Speciality Lodging in Cairns
Certificate of Excellence
Tweed Heads, Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“COULD be great.”
Reviewed 26 September 2011

My family of 5 stayed in a two bedroom/two bathroom apartment (802) at the Piermonde Cairns for seven nights in September 2011. Here's what we thought:

Pros:
* SPACIOUS. Very large apartment with fantastic floorplan. There are no poky rooms.
* VIEWS. Beautiful views over the inlet and mountains. Thoroughly enjoyed watching all sorts of boats, yachts, ships, etc sailing past.
* QUIET. Piermonde is located in a very quiet part of Cairns. Sunday to Wednesday night were particurly quiet - I didn't hear a thing from any other apartment.
* CONVENIENT. Only a short, flat walk to supermarket, restaurants, parks, jetty, etc.
* HOUSEKEEPING were very friendly and serviced the apartment daily.

Cons:
* UNIT 802 ITSELF WAS RUN DOWN.The unit was knocked around, grotty and in desperate need of refurbishment (see attached photos). Carpet and floor rugs were absolutely filthy and in some parts, threadbare. Walls were dirty and patched in places and looked like they had not ever been cleaned. Lamps were dusty and their shades were mouldy. Placemats were very mouldy (honestly! How cheap are these to replace?!) Sheets on beds were clean but blankets were DIRTY with encrusted 'God only knows what' on them (ewwwww!) I put these in the wardrobes as I didn't want my children touching them. Outside ceiling fan was rusty and hanging from the ceiling with its wires exposed. Most electrical appliances were on their 'last legs'.

* Outdoor spa was really cold - disappointing and we never used it despite looking forward to it as we like to relax in outdoor spas whilst on holidays.

The condition of the apartment was a big let down considering its large size, great location and fantastic views.

I wonder if these apartments are individually owned? If so, apartment 802 needs some money spent on it to warrant the tarriff and not bring the other (possibly refurbished apartments in the complex, judging by the professional photos?) apartments down.

Reception staff were efficient.

Room Tip: Be aware that Floor 3 contains the pool area and although we didn't stay on this floor, I think...
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank neb24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, 12 October 2011
Dear Tim

Thank you for taking the time to pass on your comments though Trip Advisor after your recent stay with the Park Regis Hotel Cairns. I appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been received and discussed with the appropriate departments concerned; we have addressed these issues with the teams in each department and hopefully rectified the cleaning issues you have raised. We have also schedule a maintenance program to address the other issues that you have brought to our attention during our off season. I thank you for bringing these matters and concerns to my attention. Again I must apologise for any inconvenience this may have caused you.

Here at the Park Regis Cairns we are committed to providing a high standard of facilities and customer service and we very much value your comments and views in this instance.

Again, I thank you for bringing these matters to my attention and I personally hope that we may have the opportunity to welcome you back to Park Regis Cairns in the near future.

Yours sincerely


Wayne Booth
General Manager
Park Regis Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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189 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2011

I read a comment that these apartments are the biggest in Cairns and found to our suprise that the comment was correct, the apartments are huge. We stayed in 802 which faces the south overlooking the river and docks. The only bad point being the weather which was wet and windy and coming straight at us meaning we had to keep all balcony doors and windows closed. Apart from that the apartment was well appointed and very clean. We travel to Cairns yearly and will be staying here again on our next trip. Highly recommended. Because this is an apartment block don't expect the services of a hotel. Best for families or 2 couples who don't mind sharing an apartment.

  • Stayed April 2011, travelled with family
    • Value
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Helpful?
1 Thank PeterB03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QLD
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 December 2010

I was a bit hesitant to stay here the reviews were a bit dicey. We rented 2 apartments and because Piermonde only rents out a certain amount we were unable to get 2 together but we had room 301 and 601. Both 2 bedrooms/2 bathrooms each, 301 is a bit like being on the ground floor as there is a walkway all around the apartments on that level, this level also has the pool which is very small and a spa which is a good size. Apartment 601 was 3 floors up and we had lovely breezes. all the rooms were very spacious. a/c in all rooms, a laundry seperate to the bathrooms. Decor was modern and kitchens fantastic sizes. in 601 we had a huge fridge freezer with cold water and ice which was really nice. The carpets were worn and not a good colour (light). Had no problems when we wanted bed arrangements changed and when asked for bedding they were prompt. Our rooms were serviced daily, we stayed for a week. they changed towels daily and bedding once in that time which was fine. they removed rubbish daily also, but they didnt vaccum or mop. Although this apartment is linked to the City Quays next door we didnt feel this was a problem. The only thing we didnt like is that the foyer was beautiful and cool but the lift and corridors to your rooms were hot and stuffy. The walls were patched and needed painting. My daughter and her family who were in 301 had too many doors to go through, 3 actually to get inside their apartment which was hard with a baby and a pram, this was due to an exit near their room to outside, the apartment is very secure. so if you are booking try to get a higher room than third floor. One more thing, if you book directly through them you can get Myer one points, as I booked through an agent I couldnt which i wasnt happy about. Otherwise everything worked well and if we complained they came to fix it.

  • Stayed December 2010, travelled with family
    • Value
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Helpful?
2 Thank Margo57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 9 September 2010

We stayed here for 7 nights on the recommendation of a friend. Firstly, we were terribly unlucky with the weather and yes, this may color my overall 'vibe' regarding our stay.

Communication from Travstar (who manage 1302) was good pre the trip and we were met by the lovely Natasha on arrival. She let us in and pointed out things like the air con etc but did not check they were working/demonstrate how to use them.

The air con unit in the main living space did not work the whole time we were there. We arrived late on Saturday and as it was warm but not horrid (and the one's in the bedrooms worked) so we left it until Monday to say anything. We went to reception downstairs where a middle aged gentleman (hiding in the back office, no one ever on the desk) said oh I am only filling in, you had better go to the park regis reception next door. Which we did, told the girl on reception our issue (and our room number, well der) and she said she would get the tech to look at it while we were out. No one looked at it, no one contacted us. Went to reception the following day to see what was actually going on and told quite rudely we do not look after that apartment, contact Travstar. I did and was told someone would look at it while we were out. No one did, no one called to explain/update us. Over it by this stage, I left it until the Friday morning when we went to put our hire car in the garage to find the automatic opener was not working. I heave my 6 month pregnant body back around the corner to Travstar and tell them, they come straight back and help us but need to take the remote to 'fix it'. This leaves us to enter the garage via the building, walk down through the car park, and then press the manual button to let ourselves in. Again, no follow up. When we drop the key back Saturday morning I get an 'oh by the way the air con has blown up and we need to replace it, sorry'. No offer of a partial refund or, in my opinion, real contriteness around the overall pain it all created for us.

The apartment itself is well maintained. The kitchen and laundry are great. The TV has a burnt out part on the screen which is not a big deal but does look sloppy. The beds are shocking. I sleep in a lot of hotels and I was apalled - I think we had one OK nights sleep the whole stay. The rubbish room is outside the apartment and if someone else does not shut the door properly is really smells out the whole corridor. There is free wifi and broadband in the apartment which worked really well.

The location of the apartment is in a quiet part of town at night and has a beautiful view of the hills/forest. During the day though, as soon as you go out on the balcony to enjoy it you are subjected to the very noisy docks opposite. It is about a 10 minutes walk to the esplanade part of town which we got over by the end (especially with the rain). There is very little to do in Cairns if it (a) rains and (b) you do not want to spend $400 on an activity for the whole family.

If I went to Cairns again (unlikely, more of a Noosa girl) I would stay somewhere like the harbour lights or mantra esplanade to be closer to the action but far enough away to sleep at night.

I have reviewed a few restaurants in Cairns too if you want some advice of lovely places to eat. The one tourist this we did was the Hartley's Croc Adventure Park which was a great day out.

  • Stayed September 2010, travelled with family
    • Value
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Helpful?
1 Thank Flipfeet11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2010

We loved our 7 night stay here. The views on the 13th floor were stunning. We spent hours sipping wine, watching all kinds of boats going past and looking at the mountains in the background. The apartments are spacious and clean and once we worked out how to use the plasma it was a home away from home without the housework. There are no staff on the premises but it is managed by travstar which is just a few metres away or just a phone call. We didn't really need to contact them because everything is included in the apartment including beach towels and additional linen, washing powder etc. The kids had plenty of space although we had to watch them on the balcony but you have to watch them everywhere. I was a little apprehensive booking at first because of some of the negative comments on trip advisor but our experience was very pleasant. We also enjoyed watching the workmen building the new cruise ship terminal across the street and we didn't find it noisy at all and they started work quite late. The only thing it is not a serviced hotel so if you want room service with breakfast and your bed made daily stay somewhere else. But for everyone else 1302 was a great base in Cairns and is walking distance to the marina and restaurants.

  • Stayed May 2010, travelled with family
    • Value
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Helpful?
3 Thank Laws66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 March 2010

We stayed here for three nights and thoroughly enjoyed our stay. Yes there is a bit of disruption at the front of the apartments due to the digging up of the road but it did not affect us at all. Our apartment was lovely, so spacious and very clean. View was great, wonderful to wake up every morning to the view of the bay and the hills behind. Swimming pool was a little small and without much ambience but that didn't spoil things for us. There were a couple of small hitches with the air con and the TV remote but they were handled very effectively by the reception staff. Overall, very happy with our stay.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Debs108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
darwin
Level Contributor
125 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 February 2010

myself and friends stayed for over a week , i have no complaints apparently the construction out the front has been there a while but besides this the place was clean staff were friendly and helpful

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lazysundaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Piermonde Apartments

Property: Piermonde Apartments
Address: 2-4 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #10 of 85 Speciality Lodging in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Piermonde Apartments 4*
Number of rooms: 17
Official Description (provided by the hotel):
Piermonde Apartments boasts some of the largest guest rooms in Cairns - making it the perfect choice for families and small groups in particular.Renowned for its spacious, stylish and superbly appointed 2 and 3 bedroom self-contained, air-conditioned apartments, this is a truly unique apartment hotel offering guests luxury and comfort in the heart of Cairns.All apartments feature huge bathrooms, spa or jet bath, full kitchen and laundry facilities, broadband internet, DVD players and video security intercom. Guests can enjoy the tropical sun from the privacy of their own oversized balcony with sweeping views across Cairns’ waterways and hinterland.Hotel facilities include outdoor spa, pool, BBQ and sundeck area. The 17-storey apartment hotel also provides undercover secure parking, business services, guest laundry, dry cleaning service, safe, luggage storage and tour booking expertise.Piermonde Apartments is located a leisurely stroll from Cairns’ famous Esplanade, Reef Casino, Marlin Marina and Night Markets as well as quality restaurants, shops and bars, ensuring handy access to all the delights this region has to offer. For guests attending tradeshows, conferences and other events, Cairns Convention Centre is conveniently located directly across the street from the hotel.With the hotel’s fusion of luxury, home comforts and a sought after Cairns harbour foreshore location – you may never want to leave Piermonde Apartments. ... more   less 
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