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“Great apartments bad service and hidden costs.”

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Piermonde Apartments
Ranked #10 of 84 Speciality Lodging in Cairns
Certificate of Excellence
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great apartments bad service and hidden costs.”
Reviewed 21 July 2013

Booked this hotel for a break after staying in Lucinda for a few days. We arrived early and were told that our room wasn't ready. The woman didn't even check. Then proceeded to charge us $1.50 for us to leave our bags.

Once we came back to officially check in the lady was still rude. Playing around on the computer rather than serving us. The rooms are very nice and very clean. We wanted to have a late check out, they want to charge $10 an hour for every hour past check out time. They also charge for Internet, $16.50 a day.

The thing that bugs me is that the room wasn't super cheap so the added extras is quiet frustrating.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DMcGloin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, 9 September 2013
Dear DMcGloin

Thank you for taking the time for your comments on Trip Advisor after your recent stay with us at the Park Regis Cairns. We appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been received and your comment has been addressed with the relevant staff member concerned. I thank you for bringing this matter to my attention.

Park Regis Hotel Cairns is committed to providing a high standard of facilities and customer service and we very much value your comments and views in this instance.

Again, thank you for bringing this matter to our attention and we hope that we may have the opportunity to welcome you back to the Park Regis Hotel Cairns in the near future.

Yours sincerely



Wayne Booth
General Manager
Park Regis Hotel Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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195 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Australia
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 July 2013

We stayed in a 14th floor 2 bedroom apartment. Lovely big room with huge living space. Very modern and clean. What irritated however were the little charges for extras. $2 for a pool towel. $10 per day for car parking. $40+ for 4 days internet - seriously guys, you can get unlimited internet in Asutralia for $29 per month. We wouldn't have minded if the room rate compensated but it didnt.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarlMarx101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, 9 September 2013
Dear KarlMarx101

Thank you for taking the time for your comments on Trip Advisor after your recent stay with us at the Park Regis Cairns. We appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been received and noted. Your comments will be discussed with our Head office team.

Park Regis Hotel Cairns is committed to providing a high standard of facilities and customer service and we very much value your comments and views in this instance.

Again, thank you for bringing your concerns to our attention and we hope that we may have the opportunity to welcome you back to the Park Regis Hotel Cairns in the near future.

Yours sincerely



Wayne Booth
General Manager
Park Regis Hotel Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2013

Stayed during Easter in a 3 B/r with our grown up family. Great location and terrific views. We have stayed in quite a lot of accommodation in Cairns and this rates high for a large family. The 3 B/R apartments are huge - we were on the 12th floor overlooking the hills and outlet - fantastic breezes in the afternoon. I can however suggest a couple of improvements - need to get an ipod doc (for music) - no-one carries CD's anymore! Also would be great to organise wi-fi internet access.
Also need to put a notice on the door for guests to go to the Hotel next door to book in.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank candkadelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2013

We stayed here recently for 5 nights.
Pluses: excellent location, wonderful harbour views, roomy apartment, great deck, prompt attention to problem with both TV's

Minuses: slow service in reception (only 1 person on counter which meant long waiting times), very hard uncomfortable beds, superficially clean but an old potato chip behind TV, long black hairs in the vanity drawer, and dust & hairs behind furniture, TV remote needed new battery, pricey compared to a similar apartment further down the coast in another beach resort

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank manxcatz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 21 March 2013

Absolutely DISGUSTED ! Worst apartments I've ever stayed in and the price is just ridiculous!! Bed is like sleeping on sement, no proper blanket just a throw rug not even big enough to cover two ppl! Filthy couches, no cold water in the fridge omg need I say more ? So disappointed.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiesha89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Piermonde Apartments, responded to this review, 26 April 2013
Dear Guest

Thank you for taking the time for your review after your recent stay with us at the Park Regis Cairns. We appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been received and addressed with the relevant departments and staff. I thank you for bringing these matters to my attention. We are in the middle of signing new leases which will enable us to replace the beds in the near future

Park Regis Hotel Cairns is committed to providing a high standard of facilities and customer service and we very much value your comments and views in this instance.

Again, thank you for bringing these matters to our attention and we hope that we may have the opportunity to welcome you back to the Park Regis Hotel Cairns in the near future.

Yours sincerely


Wayne Booth
General Manager
Park Regis Hotel Cairns
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 March 2013

We booked into these apartments for a weekend. We were very happy with the location and enjoyed the lack of interference from hotel staff - we hate that early call at the door from room service. Well situated for the restaurants we wanted to visit and very happy with the location and the views from the balcony.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TimZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 February 2013

This hotel/apartment did surprise me with the room layout/ design and the service! Very friendly staff, even though the common area/ each floor corridor is very small (not much space to walk round) and stuffy but once you enter the room, the 2 bedroom apartment size is big enough for a family to stay, the balcony is too awesome to stay out there every night viewing down the ocean.

Overall: the service can compete with a 5 star hotel!

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whity T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Piermonde Apartments

Property: Piermonde Apartments
Address: 2-4 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #10 of 84 Speciality Lodging in Cairns
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Piermonde Apartments 4*
Number of rooms: 17
Official Description (provided by the hotel):
Piermonde Apartments boasts some of the largest guest rooms in Cairns - making it the perfect choice for families and small groups in particular.Renowned for its spacious, stylish and superbly appointed 2 and 3 bedroom self-contained, air-conditioned apartments, this is a truly unique apartment hotel offering guests luxury and comfort in the heart of Cairns.All apartments feature huge bathrooms, spa or jet bath, full kitchen and laundry facilities, broadband internet, DVD players and video security intercom. Guests can enjoy the tropical sun from the privacy of their own oversized balcony with sweeping views across Cairns’ waterways and hinterland.Hotel facilities include outdoor spa, pool, BBQ and sundeck area. The 17-storey apartment hotel also provides undercover secure parking, business services, guest laundry, dry cleaning service, safe, luggage storage and tour booking expertise.Piermonde Apartments is located a leisurely stroll from Cairns’ famous Esplanade, Reef Casino, Marlin Marina and Night Markets as well as quality restaurants, shops and bars, ensuring handy access to all the delights this region has to offer. For guests attending tradeshows, conferences and other events, Cairns Convention Centre is conveniently located directly across the street from the hotel.With the hotel’s fusion of luxury, home comforts and a sought after Cairns harbour foreshore location – you may never want to leave Piermonde Apartments. ... more   less 
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