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“Bed Bugs” 1 of 5 bubbles
Review of Cascade Gardens

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Cascade Gardens
Ranked #23 of 65 Hotels in Cairns
Certificate of Excellence
Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Bed Bugs”
1 of 5 bubbles Reviewed 29 July 2011

Be careful, there are bed bugs in some old rooms, The staff was nice, but the quality not that what we expected. Not only did bed bugs bite us, there were some other insects in the bathroom and the kitchen. The rooms are not cleaned daily...

  • Stayed May 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank kleop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CascadeGardens, Owner at Cascade Gardens, responded to this review, 1 October 2014
So sorry to hear about the bedbugs, unfortunately they are impossible for us to stop a previous traveler bringing in and they are very hard to find during the day. But once we know they are there the room gets 100% shut off and treated.
Yes as we are 3.5 star so we do not offer daily services, we do a full service once a week and towel changes on guests demand. (if guest asked for every day we would do that)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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172 reviews from our community

Traveller rating
    75
    61
    20
    7
    9
See reviews for
27
78
10
14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
new zealand
2 reviews
5 of 5 bubbles Reviewed 25 June 2011

we stayed here when we found ourselves stranded in cairns for a few days (due to plane delays), and couldn't have picked a better place to stay, glenda and trelly were the best!!! couldn't have been more helpful and welcoming, it really did feel like we were part of the family, they really made these three stressed-out kiwis feel a lot more relaxed about the situation, the room was fine, good value, roomy enough for three of us, nice bbq and pool, but it was the hosts that really made it special and turned what was a stressful situation into a great stay, couldn't thank them enough, and love to sooty and 'bird'

  • Stayed June 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NZsammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 22 June 2011

My Husband and I stayed here for 6 months while working in Cairns. The owners are friendly and very helpful;. Nothing was too much trouble for them. The rooms are spacious , clean and quiet. Beautiful well kept pool and BBQ area to relax in. Great position as walking distance to the Esplande and Cairns Central Shopping Centre.
I would recommend staying here for your next business trip or holiday in Far North Queensland.

Room Tip: ground floor rooms have a private out door area
See more room tips
  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Anmarie_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brande, Denmark
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 22 June 2011

The apartment is really nice, beds are perfect.

Top notch service from Glenda :) Should get an award :)

Only "bad thing" is the lack of an elevator.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank BrianDK1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudbury, Canada
1 review
5 of 5 bubbles Reviewed 29 May 2011

Cascade gardens in cairns in a great place to stay while visiting australia. We stayed in a one bedroom appartment and it had everything that we needed. The room was very clean and it even had a washer and dryer in the room. The property is beautiful... you could spend some nice quiet time lounging by the pool. What really blew us away was the friendly services. The owners where friendly and accomodating! While we where there it actually felt like we where with family! I would recommended this accomodation to anyone who is looking to stay in Cairns!

  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rockwater777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Foxton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 May 2011

Roomy apartment, good BBQ and pool facilities which are well utilised. The staff are more than helpful and very friendly. Great location and very quiet. Apartment needs a few repairs but understand this is in hand.

  • Stayed May 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FishboneFoxton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
5 of 5 bubbles Reviewed 26 April 2011

Stayed here with my husband and 5 year old son, perfect for a family, as our room was well equipped with washing machine, dyer, bath etc.
NIce clean room, very comfy beds and air con in all the rooms, and super quite at night, which made it a great nights sleep every night!
Awesome location, as it was two roads back from the esplanade and a 5 min walk to city....
Really fantastic pool and BBQ area, and free secure parking at the back.
All Staff extremely friendly and super helpful!, nothing was ever a problem an they were fantastic people to stay with, made it feel like a home away from home
All this said, the rates are very very reasonable too, which really helps when your on a budget...
Thanks Glenda and Trelly for a Fantastic stay

  • Stayed April 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NZmum04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cascade Gardens

Property: Cascade Gardens
Address: 175 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Beach Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Cascade Gardens 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
If you want to experience Cairns - do it in style and stay with us. We are a family run business and we live on site which gives our resort that personal touch. We love helping our guest and pride ourselves on making sure your holiday is the best it can possibly be. The resort lies in the Heart of Cairns, within a five minute walk to the Cairns CBD or our famous stunning lagoon pool which is located along the tranquil Cairns Esplanade. We offer fully furnished boutique style apartments equipped with everything you need for one guest or five. We have cute to boot studio apartments - perfect for couples on a romantic getaway or that conference with work. Our studios boast full kitchen facilities as well as LCD TV to watch whilst you relax in bed. Our desirable One Bedroom apartments are perfect for couples or Families. They offer that touch more privacy and come with full kitchen and washing facilities. Our Amazing two bedroom apartment is truly stunning. It boasts a massive master bedroom complete with en-suite and spa bath. There is also a second bathroom, huge living area and full kitchen and washing facilities. Truly beautiful! We also offer accommodation in a small dorm for backpackers who wish to stay in style and are looking for a more upmarket option. Our resort also offers our guests gym facilities, a public laundry on site including washing machines and dryers. A beautiful pool area complete with a bubbling spa, shady umbrellas and reclining chairs to melt the stress of daily life away. A large BBQ area perfect for a gathering with friends and family. We also offer a fully equipped tour desk to book all your tours to the amazing Great Barrier Reef to skydiving for all you adrenaline junkies. ... more   less 
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Also Known As:
Cascade Gardens Cairns
Cascade Gardens Hotel Cairns

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