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“Great place to stay” 4 of 5 bubbles
Review of Cascade Gardens

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Cascade Gardens
Ranked #23 of 65 Hotels in Cairns
Certificate of Excellence
Merimbula, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great place to stay”
4 of 5 bubbles Reviewed 7 August 2013

My wife and i stayed 5 nights in July very close to town. Room was very clean and well maintained, great to have laundry. Being a bit on the older side I would request a lower floor room next time. Will stay there again.

Stayed July 2013, travelled as a couple
Helpful?
5 Thank 563davidd563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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172 reviews from our community

Traveller rating
    75
    61
    20
    7
    9
See reviews for
27
78
10
14
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 5 July 2013

Firstly, the rooms are akin to prison cells with their block painted walls. Carpets are stained and threadbare.

The housekeeping staff were unfriendly, intrusive and inconsistent in their cleaning duties.

The management couple are ill-suited to hospitality as one is totally unfriendly and miserable whilst the other feigns friendliness and is inept at dealing with bookings.

An experience not to be repeated.

  • Stayed June 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank not-happy-janet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 13 June 2013 via mobile

We stayed seven nights and enjoyed every minute of it. The location was awesome, so close to everything. The staff were very helpful with room service and the best deals when booking tours. We extended two days as we just loved Cairns. On the minus side - packed up ready to go early on the Sunday morning and had a flat tyre. Nothing available for fixing tyres in Cairns on a Sunday.... We survived! Ha

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Colindianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
israel
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 25 May 2013

The location is excellent. A walking distance to the Esplanade and to the restaurants area, supermarket and The Night Market.
Also very easy approach to the main roads if you want to go out of the city or to the airport

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank sarpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CascadeGardens, Owner at Cascade Gardens, responded to this review, 1 October 2014
Thank you for your comment. Happy you enjoyed your stay.
And yes we are an "Average" hotel as we are only 3.5 star unfortunately. We are hoping to upgrade features in the hotel to become a 4 star
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nhulunbuy, Northern Territory, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 12 May 2013

We stayed here for 5 nights. It was perfect for what we needed while in Cairns. It is very central and well maintained. Having a washing machine and a dryer was very handy. We will stay again when we come back to Cairns.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Sarah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 12 April 2013

The apartment was nice and clean. There was a couch in the room. The cinder block walls aren't the most attractive, but otherwise it is a great space. My friend and I had booked a room with 2 beds, but Expedia failed to pass that information on in the booking. When the proprietors found out, they bent over backwards to fix the problem. They were also extremely helpful in booking our snorkeling tour and answering our millions of questions. Absolutely lovely people.

The location is great. It is close enough to town center to be a small walk, but you don't have the noise of being right downtown. The road is well lit, and if you are driving like we did, there is a very nice spacious parking lot in the back with a security code.

If I had one small complaint, it is that reception closes too early, at 5pm. It would be nice if there were evening hours. On our first night, were running late and called reception at 6:30 to inform them. They had already closed for the evening, and there were a couple of tense hours where no one was picking up the late checkin number. But all turned out well. Someone picked up when we got there, and our key with all relevant information was in a convenient safe by the entrance.

Room Tip: We stayed in 353. It has a couch and two single beds. Not all the rooms have a couch in the common...
See more room tips
  • Stayed April 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank love2travelny3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sussex
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 7 April 2013

We recently stayed here for 3 nights. We had actually booked a 2 bedroom apartment through Expedia, but there was only a one bedroom apartment - this was Expedias problem, not the hotels, so be careful if booking through Expedia. Owners were friendly and helpful and rearranged the lounge area to put another bed in - the lounge was spacious enough so we managed fine. Cascade Gardens is an easy walk of central Cairns. Apartment is not in the luxury bracket but was very clean and well equipped and decorated. All in all recommended, no problems.

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carefulcouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cascade Gardens

Property: Cascade Gardens
Address: 175 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Beach Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Cascade Gardens 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
If you want to experience Cairns - do it in style and stay with us. We are a family run business and we live on site which gives our resort that personal touch. We love helping our guest and pride ourselves on making sure your holiday is the best it can possibly be. The resort lies in the Heart of Cairns, within a five minute walk to the Cairns CBD or our famous stunning lagoon pool which is located along the tranquil Cairns Esplanade. We offer fully furnished boutique style apartments equipped with everything you need for one guest or five. We have cute to boot studio apartments - perfect for couples on a romantic getaway or that conference with work. Our studios boast full kitchen facilities as well as LCD TV to watch whilst you relax in bed. Our desirable One Bedroom apartments are perfect for couples or Families. They offer that touch more privacy and come with full kitchen and washing facilities. Our Amazing two bedroom apartment is truly stunning. It boasts a massive master bedroom complete with en-suite and spa bath. There is also a second bathroom, huge living area and full kitchen and washing facilities. Truly beautiful! We also offer accommodation in a small dorm for backpackers who wish to stay in style and are looking for a more upmarket option. Our resort also offers our guests gym facilities, a public laundry on site including washing machines and dryers. A beautiful pool area complete with a bubbling spa, shady umbrellas and reclining chairs to melt the stress of daily life away. A large BBQ area perfect for a gathering with friends and family. We also offer a fully equipped tour desk to book all your tours to the amazing Great Barrier Reef to skydiving for all you adrenaline junkies. ... more   less 
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Also Known As:
Cascade Gardens Cairns
Cascade Gardens Hotel Cairns

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