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“Time for a new cleaner”

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Waters Edge Apartments
Ranked #18 of 85 Speciality Lodging in Cairns
Certificate of Excellence
Brisbane, Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Time for a new cleaner”
Reviewed 21 December 2010

The apartment is located roughly 15 minutes walk from Cairns city centre. You will need a car or other transport if you wish to do some decent supermarket shopping as the major chains are located in the heart of town. If you have young children, Muddy's is the perfect park for you and is located just across the road. The apartment was a nice size with good facilities.

Management are ok but this place does suffer from some problems- the stench which hit us from the sink as we entered was overpowering. The sink has an "insinkerator" installed and the fumes of rotting food often waft up if you don't run hot water into it very frequently. Perhaps most vexing was a certain dark haired- blue eyed cleaner who would not part with any soaps, tea or coffee- we had to make do with 5 sachets of coffee for 10 days. We were curtly told by her that we were not entitled to anymore as they were 'complimentary'!!!. Someone needs recourse to a dictionary methinks. To cap it all off we stepped on some broken glass dropped by a previous guest which had not been mopped up properly. Cleaning was rudimentary at best and not of a good standard. Only basic housekeeping was offered daily (toilet cleaning and emptying of bins) but hey, look at the good job done on our toilet in the photos. Don't think it was that dirty in the first place. Also, on one particularly memorable day there was a nice muddy footprint directly on our bed linen (which was changed twice in 10 days).

Stay here only if you don't mind crap housekeeping.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
2 Thank Mazza&Fazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vuemanager, Manager at Waters Edge Apartments, responded to this review, 9 January 2011
The management team at Waters Edge Apartments works hard to ensure that we provide our guests with 5 star accommodation and facilities, and this is evidenced by the many glowing reports that guests have lodged with Trip Advisor. The apartments are centrally located within walking distance of all shops, restaurants and nightlife.

Waters Edge Apartments provide self-contained apartment style accommodation, we are not a hotel. As such we provide a starter pack of coffee, tea etc, then guests provide their own. The apartments are serviced on a daily basis and the service includes making of beds, changing of towels and taking out rubbish (not cleaning toilets). The bed linen is not changed on a daily basis. If the guests had any problems with the standard of cleaning, they should have contacted us during their stay and we would have rectified the problem immediately.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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130 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Newcastle, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 August 2010

Our family consisting of 2 teenage boys and one 5yo plus grandparents, stayed in a 3 Bedroom Swim-out Apartment. Outlook was beautiful, pool was lovely, with a large balcony leading straight into the pool. Apartment was spacious, tastefullly decorated and very clean, with a wonderful therapy spa in one ensuite.

Straight across the road from Cairns Esplanade's fantastic and massive childrens playground, complete with water fountains to play in, plus a coffee shop with a good breakfast. The variety of wildlife in/on the mud flats make the view more interesting than just looking at the usual bay/harbour.

When next in Cairns, will definately stay there again!

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LEETUX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 May 2010

We traveled round Australia with teenagers in December 09 /January 10, and left it a little late to book a hotel in Cairns. Then we found the Waters Edge apartments - and what a fabulous find it was!

Our apartment was beautiful and ideally situated. The balcony even had a leather 3 piece suite plus a dining table aand chairs for 6, it was that big! We had 3 bedrooms and the 2 bathrooms, and a psa bath in the master bathroom. There were even take-away menus provided. The pool was essential and a huge plus point for the place.

I would also receommend going to the backpackers place next door. They were extremely helpful and friendly and we booked all our tours through them.

Stayed December 2009, travelled with family
Helpful?
Thank fmslater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 February 2010

Fantastic apartments if you have kids, directly across from Muddies, the kids free playground on the foreshore at cairns. We had a swim out room which was excellent, but the pools are very deep with only two steps, so if you have kids that can't swim make sure you bring along some floaties and keep a good eye on them. The rooms and balconies are very spacious and clean. It is located within a 5-10min walk to the foreshore restaurants and night market. I felt it is a little bit pricey but there is very little to choose from in regards to good apartments within Cairns. There is a back packers next door that got a little loud during the evening on a Friday night, but if you have your balcony doors close it will not bother you.

  • Stayed January 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nome7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 January 2010

This hotel is absolutely beautiful. Sensational views over Airlie, close enough to all the action to feel a part of it all, and great apartments. The maintenance guy was awesome - way better at customer service than the front desk boy. The restaurant, Deja Vu, is delicious - you have to try the creme brulee whilst watching the sun set surrounded by balinese lanterns! Our only complaint was our stay was so short - we'll definitely be back.

  • Stayed January 2010, travelled as a couple
    • Value
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    • Service
Helpful?
Thank marknhuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
1 review
Reviewed 26 November 2009

As part of my Australian adventure, I came to Cairns with four fellow travellers towards the end of August 2009. We were more than pleasantly surprised when we set foot into our fabulous accommodations at the Water’s Edge Apartments. Having done a fair amount of research before leaving Canada, and knowing we’d need the space to keep five people comfortable (four of them women = two bathrooms necessary!), we’d agreed that an apartment rental was the best choice.

The accommodations at Water’s Edge far exceeded our expectations. The furnishings were beautiful, both in the main living area and in the three bedrooms. The kitchen was clean and modern, and although we didn’t make much use of it (too many great restaurants in Cairns), we all found ourselves wishing we had such a spread back at home. It was a huge plus to have a washer and dryer provided in the unit as we were able to do a final clean of our clothing before embarking on the final leg of our journey.

The staff were, of course, tremendously helpful, from meeting us on our arrival on a Sunday afternoon, to getting the internet hooked up immediately (those of you who now travel and stay in touch with family and friends via facebook and other mediums will appreciate this), to assisting us with finding the best tours to make the most of our short stay. I truly wish we had spent more time here, as we only took one dip in the pool before setting off on four days of various adventures in Northern Queensland. On a personal note, and after traveling much of the world, I did finally leave important documents behind – namely my Canadian Driver’s license, health and insurance cards. Upon my return to Canada I contacted Water’s Edge and was immediately informed that my lost items were in safe hands and soon on their way back to me. A special thanks to Kim Hughes who expedited such an important parcel back to me in Canada.

All in all, a fantastic time, and I will not hesitate to contact Water’s Edge first and foremost upon my inevitable return to the wonderful country of Australia and beautiful Northern Queensland.

Thanks again,

Nick Pellow
Caledon, Ontario, Canada

  • Stayed August 2009, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Photogranick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveller3333
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 September 2009

Clean, spacious apartment. No complaints apart from my friend having a "run-in" with a grumpy cleaning lady over a unemptied bin! Internet access (NOT wireless) comes at a price. Swimming pool was lovely and clean. Good for families.

  • Stayed May 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waters Edge Apartments

Property: Waters Edge Apartments
Address: 155 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #18 of 85 Speciality Lodging in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Waters Edge Apartments 5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Waters Edge Apartments Cairns

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