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“Very enjoyable” 4 of 5 bubbles
Review of Reef Palms

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Reef Palms
Ranked #3 of 65 Hotels in Cairns
Certificate of Excellence
Farnborough, United Kingdom
Level Contributor
124 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Very enjoyable”
4 of 5 bubbles Reviewed 27 June 2013

Stayed here three nights in June and found it to be a relaxing stay. It was perfect for me with a walk of 20-25 mins into the centre but all along the esplanade which was great. I tended to be out and about all the time so literally just used the room for sleeping in but it was a good size and very comfortable. Would definitely stay here again.

  • Stayed June 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Darren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 28 June 2013
Thank you, David and I are pleased you enjoyed your time with us and hope to see you again if you travel to Cairns region again. Enjoy the rest of your holiday.
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545 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Leicester, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 26 June 2013

I would like to thank mine hosts for letting us share there hotel (thats what it felt like) There is not one bad point that i can say about the place,yes it is a little out of the town center but they provide a free shuttle into town three times a day,and a free shuttle in the mornings to the airport.I have just to say thanks to you both for such a fantastic week.

Room Tip: If poss take a room in the new end of the hotel.
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  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mickpitman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 27 June 2013
No, Thank you for coming to stay with us! It is always a thrill when we have new friends come to stay with us. David and I love what we do, where we live and we enjoy sharing this with our guests when they come to stay with us. Where else could you sit in a tee shirt and shorts in the middle of winter which is what I am doing as I write to you now. We hope you can visit Australia again and come and see us in Cairns. Now that our dollar is not so strong, the exchange rate is swinging back in favour of our international travelling friends. Take care and hope the weather in UK isn't too cold, actually our daughter Belinda is over there at the moment at the Glasenbury Music Festival.
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sydney
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 23 June 2013

My partner and I had the spa room with its own balcony, is was nice and clean alittle small than we expected or looked like in the pictures, Our bed wasnt the best and the internet was only free for 6 hours for a two night stay. Another point no lift so not so good for disabled people lots of stairs, the pool is nice and a shuttle bus 4 times a day to town.

Local shop not far and bus stop too far.

Clean some staff friendly than others, has all that you need but did find it bit fair from town.

Room Tip: would only stay in the spa room if i every did again
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  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank newtravelSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 24 June 2013
Thank you for writing. We only have 4 spa studios and yes, they are located on our 2nd floor. David is always happy to help with luggage carrying for all guests as you are correct, we do not have a lift at Reef Palms. Up until recently WiFi was not a free service at all at Reef Palms and many motels in this region charge for all internet usage. We are currently trialling a free 6 hour timeblock for all guests. This service enables guests to log in and out to save their remaining time to use at a later date. As most guests travelling to us come for a holiday, the vouchers seem to be working quite well as they just use them for checking emails or skype access. At Reef Palms, we try to offer guests as many free services as possible. Shuttles to Airport, to City centre, pool towels for use in and out side of the hotel and WiFi access. In the future, we may be able to offer longer blocks of time when we make sure we are not exceeding our monthly allowable useage with our provider. We hope to see see you again.
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Loma Linda, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 22 June 2013

This hotel is located between the airport and downtown. As a solo traveller, this was probably not the best option for me. The walk to decent restaurants downtown was quite long in the humid weather and the frequent rain. The hotel itself is older and not especially clean. There was grime on many of the surfaces, lots of shower mold and dirty kitchen dishes. I awoke one morning to a large cockroach crawling around the bathroom sink defecating everywhere. The whole place needs a good spring clean. Your bed won't be made during your stay (to cut down on costs). Many peole review this hotel favorably because of the owners. Perhaps they just didn't like me very much, but I didn't find them especially friendly. The husband was nice, but his wife seemed annoyed at having to be there. Like another review, I found the younger desk clerk much friendlier. If you are a solo traveller like I was and you don't have a car, choose a downtown location instead of this place.

  • Stayed June 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank KylieUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 24 June 2013
Some of our guests prefer to have no interaction with us and simply use the motel as a place to stay and we respect their right to do so. We were therefore, really surprised by your review. On the one occasion you asked us where you could eat all our suggestions were rejected and when we asked how your day was if we saw you passing reception we were met with a negative response. Our housekeeping staff will be disappointed that you felt your room was dirty and mouldy as they work hard to ensure the studios are very clean and most of our reviews indicate that this is true. David and I are sorry you didn't enjoy your stay however as you did not utilize the free services available to all guests with regard to information offered or shuttle services to the city, I'm not quite sure how else we could have helped you. All reviews are taken on board and we will review our procedures.
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Sydney
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 18 June 2013

We arrived fairly early for our room around 10:30am and they checked us in straight away which was cool. We stayed for 2 nights for coming from Sydney to wtach the bunnies.
I went with a mate of mine so we had single beds and there was queen bed as well coin toss for that one.
The pool is nice and has large rocks in and around it, water temp was ok and nive and clean. BBQ and hang out area near pool, a couple of small pools for the little ones attached to the main pool.
Room was clean and the beds and pillows were well comfy more so than mine at home.
plenaty of soaps and stuff, foxtel was good,at good reception on most channels, we had 223 room which is the last room on top floor so had wall with windwos made it feel spacious.
These guys ooze customer service , David made us and the bus load of of ladies we shared the bus with very welcome.
Sharon was nice too and answered our silly questions after a few beers at the Cocknbull.
Breakfast is good value for 10 bucks -
Rooms were well furnished .
Would stay again, good for couple or friends, not sure about family rooms would have to check that.

Room Tip: Pizza places charge $ 8 -10 for delivery ,better off walking around the corner to pick up.
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  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Darron D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 19 June 2013
You guys were great and Dave and I are pleased you had a great stay with us. The weather is better here than Sydney brrrrrrrrrr, We are still in our shorts and tee shirts and it is winter! You'll have to come again, we can answer more questions and send you to more places to visit. David loves chatting to everyone on the bus as he takes you around our beautiful city. The pizzas are the Best at Pedros just around the corner, we agree, this is where we go for our Italian fix. Take care and hope to see you again soon.
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Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 18 June 2013

Hotel is nice. We took Breakfast included and the continental breakfast contained only cereals, breads and juices incurred cost if needed egg or something cooked. Female owner was little rude.
Overall it was an OK place.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 19 June 2013
Thank you for writing, David and I always appreciate feed back on our service and I am sorry if you felt that I was rude in any way. Our included breakfast in our Bed and Breakfast offer is a Continental Buffet Breakfast which consists of selection of cereal, yoghurt, fruit, juice freshly brewed coffee, selection of teas, range of breads including crumpets and muffins. We do offer freshly cooked to order eggs and bacon at an additional cost of $5pp. We are glad you liked our studios, Cairns is a lovely region and hope you fine the time to visit here again. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Missouri
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 17 June 2013

This was our first stay while arriving in Australia from the states, and let me tell you folks, we couldn't have picked a better place. All the good reviews you read here of the Reef Palms are correct! Sharon and David are wonderful host, always willing to answer our questions and give advice on where to go and what to do...and we had many questions as this was our first time to Australia. We arrived early on our first day and I was concerned about not being able to check in. No problem, Sharon let us sit our many bags right in front of the counter so they would be safe and worry free for us! David was great also as he took us several times to the CBD in the free shuttle bus, again answering all my questions with a friendly smile.
As for the rooms, they were well equipped, comfy, clean, and felt like home. They also keep a few soda's and candy bars on hand you can buy for a snack, and they are cheaper than anywhere else in town you can purchase!
We really enjoyed our 4 night stay here, and if we are ever back in Cairns again, we will be right back here to stay. Highly recommend everyone stay here with Sharon and David, you will enjoy it!

Room Tip: We stayed on the main level our first time there, and stayed on the upper level when we came back th...
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  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 19 June 2013
We thoroughly enjoyed your company. Australia is a long way to come, especially from Europe or the USA so David and I love to help our international guests enjoy the best that Cairns has to offer. We loved hearing about your day and how you enjoyed your trips and hope that the rest of your stay in Australia was great as well. One day we will have the opportunity to travel to the USA ourselves as it is a country we are yet to experience. Thank you for writing, as I sit here in our so called Winter, I again realize how blessed we are to live in this beautiful area. AI hope that one day, our paths will cross again. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Reef Palms

Property: Reef Palms
Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Cairns
#4 Best Value Hotel in Cairns
#7 Family Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns

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