It is our 5th stay place in Australia in our holiday. The staying was OK at the beginning, while we suffered the discrimination from the owner later. Firstly, I apologize for my ignorance to tell the owner the right number of people, and not keep the room clean. However, it is absolutely unbearable about being suspected as the thieves of towels, and biased and impolite attitude during my negotiation.
Sharon, we are extremely disappointed about the manner we are treated in phone. I managed to explain we have no reason to take the towel from your motel in courtesy, while you keep on shouting at me even with dirty words, leaving no intention to negotiation. You just poured out your detest to us.
Why don't you call me immediately after finding the missing of towel and before charging the penalty? Moreover, you never smiled to us as you did to the English speaking people and your group even do not help to open the back door when we are locked in parking area.
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- Also Known As:
- Reef Palms Cairns
- Reef Palms Hotel Cairns