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“Good Value, Location, and Service”
Review of Reef Palms

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Reef Palms
Ranked #3 of 64 Hotels in Cairns
Certificate of Excellence
Boulder, Colorado
Level 4 Contributor
26 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good Value, Location, and Service”
Reviewed 24 December 2013

We spent five nights at Reef Palms in December and had a pleasant stay. The service here is top notch - we felt well cared for. The staff were very friendly and helpful. We found the location quite nice as it sits a bit outside of the main hustle and bustle of Cairns. The neighborhood is quiet and peaceful. The esplanade is a short two blocks from Reef Palms, which we found to be absolutely perfect for morning or evening walks/jogs along the waterway. Parking at Reef Palms and in downtown was never a problem. The pool was very nice - clean and welcoming on a hot summer afternoon. The washer and dryer were convenient and easy to use.

Overall, our room needed an update, especially the kitchen. While all of the main appliances (toaster, fridge, kettle) met our basic cooking needs, the kitchen ware was cheap and well used. The knives in our unit were falling apart. The plastic pitcher reeked of vinegar (which we could not remove) and needed to be replaced...not a very welcomed addition to your lemonade. With a few basic replacements, the kitchen in our unit would be much improved.

Be warned - the 'wireless broadband' available in all units is...well...not really available. Consider yourself without internet during your stay here. Most of your time spent online will be wasted simply trying to stay connected or loading a basic email client. We found the claim of available internet very misleading. If your internet needs lie beyond using an email client at off peak hours, this isn't your place.

Overall, Reef Palms was a great place to stay, but had a few drawbacks.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RLTRTW1314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 2 January 2014
Thank you for writing, it is nice to know that you enjoyed staying with us. I do apologise for the inconvenience with the internet, we are currently waiting for two extra routers to be installed to try to alieviate the slowness and difficulty of connecting to our service so we are trying to work through this issue. Take care and have a wonderful 2014
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
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English first
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 December 2013

We spent five nights at the Reef Palms hotel. Would definitely recommend staying here especially if you are looking for self contained. Rooms are very clean and a good size for four adults. The front desk was very helpful, although we didn't really need much guidance as we have been to cairns several times. Great location near the airport and a reasonable walk into the city...

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kylie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 2 January 2014
Thank you for writing and staying with us. It is great to see guests returning to this wonderful region. We hope that when you come to Cairns again, you will stay with us again. Have a wonderful 2014.
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Brussels, Belgium
Level 5 Contributor
85 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 18 December 2013

We spent three nights at Reef Palms while recovering from a 24 hour plane trip with a 10-hour jet lag. We found everything very convenient and practical. Don't be put of by the sometimes grumpy welcome of the landlady: she is really very friendly and helpful and she gave us a number of very useful tips for enjoying Cairns and its vicinity (including visiting the Botanic Gardens to work off some of the jet lag).
You may be surprised by the ominous warnings about the various penalties which will be imposed if you misbehave (not washing the dishes, checking out late, smoking in the room, ...), but this is most certainly due to the misbehaviour of some previous indelicate customers...
The motel is located in Cairns North (about 15-20 min walk from the city center), in a very quiet street, close to the beach (where nobody swims because of the crocs). There is a supermarket, a bottle shop, and a few restaurants within a short walking distance. Be warned, however, that most of Cairns North lies in the flight path of landing or taking off planes ! Ear plugs may be needed.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emile_Grom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 20 December 2013
We are all happy that you enjoyed your stay with us. Unfortunately, a large part of Cairns is in the flight path at some stage of the day however they do not fly at night so a good night's sleep is not a problem and most guests are out during the day on trips in this beautiful region. We hope you and your family have a wonderful Christmas and a great New Year. Take care.
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Mumbai (Bombay), India
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 December 2013

While the location is far away from the maddening crowds, the apartment is quite compact with all the amenities such as laundry, free wifi, free airport drops as well as free drops to the centre of town. The owners were friendly and really did a hassle free check in for us when we landed quite late in the night due to delayed Quantas flight connection!

Recommended for a short stay when you are too busy with the local tours (which also can be organized through them).

Room Tip: If you have lots of heavy luggage recommend a room next to the Stairs else you will need to lug your...
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoyRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 20 December 2013
Thank you for staying with us and we hope you had a wonderful time here in Cairns. We would love to have you come and stay with us again if you travel to Australia. We wish you and your family a wonderful 2014.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 December 2013

We booked a. Jacuzzi room and it was very nice. The only downside was the outdated kitchen, it looked old and dirty ( even though we could tell they cleaned it). It was a clean hotel and the pool was absolutely amazing. The beach walkway is so close and it only takes about 15-20 min to take a beautiful beachfront walk to downtown cairns. Very safe area with playground and water fixtures. The staff was amazing answered all my questions before and after the trip. They even offer free style to airport the day you leave! When getting here from airport take a taxi Not the shuttle. The taxi is less than the price of 2 one way shuttle tickets. It was about $18. We booked out snorkel excursion at the front desk, and bugged them til no end about the best pricing options for doing something on our own for half a day, and they just kept helping us find the right things to do to fit us. They every have an awesome book in the room with restaurant reviews! Lastly, we showed up to the from door at 9:10 and they close and lock it at 9. Luckily they willingly let us in( so we didn't have to walk around) , and helped us book our transfer for the next day, let us buy stamps, and got me ice for my newly broken toe. Very helpful and went above and beyond.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ppatric81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 20 December 2013
I hope that toe of yours has mended - you can't wear pretty sandles for Christmas with a broken toe! We are all pleased you had a great time in Cairns and it was our pleasure to help make your stay memorable. It is very hot here - I imagine a little different to where you will be spending Christmas back home.
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Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 November 2013 via mobile

The Reef Palms gets everything you need for a short trip in Cairns. We stayed in Cairns for 3 days and spent most of our time in local tours. The motel provided us comfortable place to rest and do with our lundary after tours.

Many people may reckon the motel is too far from the town. Actually, there s bus stop nearby and it only takes you 5to10mins to the town and port terminals. There is also free shuttle bus to the town provided by the motel at several time slots. Comparing the room rates to those located at the town centre, i believe Reef Palms is a choice value for money.

Last but not least, the owners n staff are really kind and helpful. Thanks for your hospitality. =)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiQueenie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 20 December 2013
Thank you very much! We appreciate your comments and are very happy that you enjoyed your stay with us and are glad you enjoyed your trips. Please do come and stay with us again if you travel to Cairns again. Have a Merry Christmas.
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Hamburg, Germany
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 November 2013

We only stayed one night. Positive points: Wifi works well, parking for free. Negative points: room seemed to be very old and there was a strong smell of (a bad) detergent/ai freshener. Especially the bathroom needs a makeover. The owner was very friendly though.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank teamackermann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 29 November 2013
Thank you for writing, our Managers Alison and Neal and indeed very friendly. WiFi has recently been upgraded so pleased it worked well for you. I was surprised to read your comments regarding our rooms as most of our guests indicate how nice they are however we respect the right of all our guests to express their opinion. I hope the rest of your stay in our country was memorable and you will again visit our gorgous country in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Reef Palms

Property: Reef Palms
Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns

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