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“Friendly, Warm and Welcoming”
Review of Reef Palms

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Reef Palms
Ranked #3 of 64 Hotels in Cairns
Certificate of Excellence
Colchester, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly, Warm and Welcoming”
Reviewed 13 April 2014

My friend and I recently stayed at the Reef Palms Motel, from 31 March to 3 April as part of a 'round the world' trip.
On arrival, Sharon was very welcoming and informative about the excursions and activities within the local area, (she later booked all of our trips for us). She also advised on areas to avoid for safety purposes, (.e. sea crocodiles and stingers).
The room itself was large, very comfortable, clean and with a balcony overlooking the pool. Towels were changed and beds made daily. There were ample cooking facilities within the apartment.
Throughout our stay, both Sharon and husband Dave were consistently helpful and supportive. Dave runs a free shuttle service to pick up points at various times throughout the day, including the air-port. This proved an invaluable service.
The general ambiance within the motel was warm and friendly. Dave and Sharon were extremely helpful, even to the point of lending us their own insect repellent and after-sun, and helping with minor practical problems (i.e. when our make-up would not open!). There were excellent laundry facilities for guests. There was also a beautiful salt water pool with in built jacuzzi.
Overall, this was by far the most superior and comfortable motel of our entire trip. We also loved Sharon and Dave, who are a great, hospitable and welcoming couple. They are perfect hosts for your stay. If you are considering this motel, we would say 'go for it', it gives very good value for money and a first class service from the proprietors.

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank carolzoe333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 15 April 2014
Hi Girls! I see you made it home OK and I bet your mum's were pleased to see you both. It was lovely having you here, your smiling happy faces were a pleasure to see each evening when you came back and we discussed your adventures of the day. Please come and stay with us again if you ever come back this way again. Happy Easter!
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Rating summary
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  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
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English first
Kingston, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014

My husband and I stayed in Reef Palms from March 8 to 11, 2014.

After reading all the reviews about this place,only concern we had was internet , because some reviews mentioned the internet was not so good, so my husband email them to ask for a room with better internet connection and the internet in our room was super !

Since the reason we came to Cairns was for the Great Barrier Reef Experience,so we prepay a day trip on line even know nothing about Cairns, then we found out Reef Palms not only offers all kind of day trip booking , but also provides free transfer server to waiting spot. How thoughtful ! so we also book another day trip to Green Island through Sharon. Everything was going smoothly.

Cairns was the last destination of our Australia vacation and we were very grateful to stay in Reef Palm.

Very Thanks to Sharon and David :)


Tammy&Ondrej

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
1 Thank tammy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 7 April 2014
David and I are so happy you enjoyed your stay with us and you enjoyed your stay not only with us but also to our beautiful country. Thank you for writing to us.
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Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 March 2014

We booked our time they online as we forget to book the stay when we were planning our trip so we were just expecting a roof over our heads. David and Sharon were more than accommodating. They made day trips & taxis arrangements without batting an eye. The restaurant they suggested was so good we went twice. Thanks to both of them for they help.

  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank Kerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 31 March 2014
It is always our pleasure to help our guests with tour bookings and transfers, we are very happy that you enjoyed your stay with us and hope that the rest of your stay in Australia was great too.
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Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014 via mobile

David and Sharon were wonderfully helpful hosts. This place is reasonable, very clean and great location to Cairns esplanade. David provides airport shuttle free. Lovely couple and lovely place. We booked second night we liked it so well

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Owner at Reef Palms, responded to this review, 27 March 2014
David and I are always delighted when guests like staying at Reef Palms so much that they extend their stay. Thank you for staying with us. The weather is finally clearing up after a couple of weeks of very wet weather. Everyone still seemed to have a good time and we had one lovely German couple who laughed at the rain every day - for them, at least it was warm instead of minus 2 degrees where they came from.....you just have to love Cairns!
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2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 March 2014

I traveled to Australia with friends in February 2013. We stayed at this hotel. $ 500 was stolen from the bag my friend while we was not in the room. We have been asking for help from the owner of the hotel. He promised to help us. But the next day his promises were not fulfilled. We had to go to the police. And in the end: it is necessary to store valuables in the safe, which does not have the keys. I do not recommend this hotel. The stay was spoiled. The hotel has no security cameras. Any outsider may open a room. Look at other hotels that have good safe and security.

  • Stayed April 2013, travelled with friends
    • Value
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Helpful?
7 Thank Alexey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Manager at Reef Palms, responded to this review, 25 March 2014
I wonder whether you have selected the correct motel for this review. We have security cameras in our complex that monitor back to our front desk. We also have security gates in our complex that guests need to use to enter the complex with their room keys. Room safes are installed in all but one of our studios and the key to open the safe is available from reception at no extra charge to guests.
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Ottawa, Canada
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 March 2014

We selected Reef Palms for our four night stay in Cairns based on Trip Advisor reviews and were not at all disappointed. Charming place with all the amenities you need if you are out and about exploring Cairns surrounds each day. Beautiful pool to cool off in when you get back and facilities to do your laundry before you move on. Allison and Neil were very friendly and helpful. We followed Allison's excellent advice when booking tours through the motel office and had an amazing time! The 2 km distance from the Esplanade was no issue for us because we love to walk and had the option of taking the complimentary shuttle in to town with the under $10 cab ride back.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank SunnyNavan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Manager at Reef Palms, responded to this review, 7 March 2014
Thank you for writing, it is always exciting to have guests from overseas come and stay with us and we are so happy you enjoyed your stay here with us. I hope that the rest of your trip to Australia was enjoyable and that you will visit our country again in the future and of course, especially Cairns!
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Sydney, Australia
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 March 2014 via mobile

Just stayed here for one night. Got to the hotel late after calling ahead and booking a room - detailed instructions and easy to find room. Staff very pleasant to deal with. Hotel is clean, neat, really nice room for the price (kitchen, multiple beds, good bathroom, free wifi) seemed like a really good place to stay while visiting cairns. Will definitely look this place up again if I am up this way.

Stayed March 2014
Helpful?
Thank Mpang17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon H, Manager at Reef Palms, responded to this review, 7 March 2014
We would love to see you come and stay for longer next time and thank you very much for writing. I have just returned to Cairns having been in Brisbane for a few months and found the news reported rain pretty much every day here - don't believe it- the sun was shining every time I rang Alison and I am sure that our southern states just want to keep Cairns a secret - come back soon!
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Additional Information about Reef Palms

Property: Reef Palms
Address: 41-47 Digger St | corner McKenzie Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Cairns
#4 Romantic Hotel in Cairns
#7 Family Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Reef Palms 3.5*
Number of rooms: 42
Reservation Options:
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Also Known As:
Reef Palms Cairns
Reef Palms Hotel Cairns

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