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“Outstanding service, friendliness and felt like we were right at home.”

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Grosvenor in Cairns
Ranked #36 of 85 Speciality Lodging in Cairns
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding service, friendliness and felt like we were right at home.”
Reviewed 12 March 2013

The customer service was excellent you made us feel like we were right at home and was always asking if we had any problems! Your rooms were spotless when we got there and even after cleaning was perfect!! The friendliness you guys give is just perfect you should go a long way in your business!! Thankyou so much Anne and Brian for the most perfect holiday!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Manager at Grosvenor in Cairns, responded to this review, 24 March 2013
Jessica, thank you for taking the time to leave a review re your recent stay at Grosvenor in Cairns.

The cleanliness of the apartments is one of our biggest considerations and to receive such comments reflects well on the excellent work of our Housekeeping staff. I have passed your comments onto them and they are also very appreciative.

We're really happy you enjoyed your stay with us; you were a pleasure to have as a guest.
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132 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Any
English first
Victoria, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 February 2013

Stayed in studio room. Very spacious and very clean. Continental breakfast presentation in a basket was a lovely touch. Crockery and cutlery for two was supplied in the room. Foxtel was good to have also. The pool is magnificent with a spa. BBQ available was really good in an undercover area. Quiet and tranquil setting. Pleasant to spend a holiday at. Regular buses are around the corner,excellent service into Cairns CBD. Many eateries in close proximity with supermarket close by also. All staff friendly and helpful. Would recommend to people I know and would stay again next time we visit Cairns.

Room Tip: Studio room very spacious.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Manager at Grosvenor in Cairns, responded to this review, 24 March 2013
Dear Margaret,

Thank you for taking the time to post a review. Guest feedback is important to Anne and I, whether it be good or the occasional comment. We learn from it all.

We are really glad you enjoyed your stay with us - Cairns is a wonderful City to visit on holiday and we do our best to ensure your stay is as comfortable and stress free as possible.

We would love to see you back at the Grosvenor again one day

Brian & Anne
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Melbourne (Aus)
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 February 2013

I stayed here for a short business trip 1 week ago, and had been here before. Nothing is too difficult for the managers, and they must be complimented in making my stay very enjoyable! Rooms are well kept, location is good, and I'll definitely be back!

Room Tip: Ask Brian and Anne to give you their best: they will look after you!
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JacquesA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Manager at Grosvenor in Cairns, responded to this review, 24 March 2013
Dear Jacques,

Thank you for taking the time to leave a review. We always look forward to welcoming return guests and you were no exception.

We have put a lot of work into the rooms over the last 18 months (complete re-paint, new curtains, new bed coverings, new living room furniture in apartments and new digital flat screen LCD TV's) so it is always nice to receive compliments on how good the complex and the apartments look.

'Customer Service' is not just a "corporate phrase" to Anne and I; it comes with the territory of managing a holiday 7 short term apartment complex and we work hard to try to meet every guests expectations in relation to their treatment and comfort while they stay with us.
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Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2013

First impressions were very impressive and continued until the time we left. Rooms were very clean and comfortable. All staff were very attentive and helpful, from helping with suggestions on what to see, and when was the best time to see, booking attractions, taxi's, suggestions on where to eat, directions etc. Would certainly love to have stayed longer and would definately recommend and go again. Thanks Anne and Brian and staff at Grosvenor

  • Stayed January 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Patricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, General Manager at Grosvenor in Cairns, responded to this review, 24 March 2013
Hi Patricia - thank you for taking the time to leave a review.

Anne and I are very glad you enjoyed your stay with us - we enjoyed our "little chats" about what you had been out doing every day and then planning what might be good for you to do the next day. One thing that Cairns does not lack is plenty of choice of activities for those on holiday.

We have been on most of the tours we recommend and are only too happy to provide you with all the advice and assistance that you may need in making just the right choice for you.

We look forward to you staying with us again one day.

Anne & Brian
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Shoalhaven, Australia
1 review
Reviewed 1 November 2012

We probably had the best unit available, roomy, self contained, and a balcony overlooking the pool. Our 5 day stay was great with convenient local bus into Cairns CBD, food store around the corner, and nothing a problem for the staff. Venue is older style, larger rooms, very clean, good service and happy helpful staff.

Room Tip: Venue was quiet, out of the Central business area. Our self contained unit was great, all necessary...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Manager at Grosvenor in Cairns, responded to this review, 24 March 2013
Hi Marilyn,

It's nice to hear from you. Thank you for taking the time to leave a review.

Anne and I are glad your stay was enjoyable and that you liked your apartment. Grosvenor in Cairns was built in 1997 so the whole complex is only 16 years old. We have just undertaken a complete re-paint of every apartment which we hope to complete by January 2013. The apartments we have painted to date even better than before.

We take great pride in presenting very clean, comfortable and spacious apartment accommodation to our guests and your comments are much appreciated.

Brian and Anne
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Wellington, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 September 2012

I was so disappointed in our experience after reading such good reviews in TripAdvisor that I wondered if I had booked the wrong hotel. Perhaps the Grosvenor is great for people staying several days but for "one-nighters" the experience was not good. The decor of our room was tired and the view non-existent. It wasn't a great surprise that the TV remote and one of the bed lamps were not working. It may sound like a trivial complaint but isn't the whole point of a studio room being able to watch television in bed? Reception closes at 7 and we would be hard pressed to describe the staff as really helpful at other times. It is a long walk to the main restaurant area and the room price didn't seem to reflect this.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EstelleK25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Manager at Grosvenor in Cairns, responded to this review, 27 September 2012
Anne and I are sorry you found your stay at the Grosvenor "disappointing"; we work hard to ensure that the stay of every guest is as comfortable as possible and as can be seen by nearly all other reviews on TripAdvisor, we are constantly complimented on our assistance to our guests (which we appreciate very much).
Grosvenor is primarily a Holiday and short term apartment complex and our standard accommodation is either a 1 or 2 bedroom apartment. A studio is the second bedroom of a 2 bedroom apartment but can be locked off and booked on its own as it suits some guests because the rates are cheaper.
Reception does close at 7 pm (we open at 7 am) but it is usual for reception to still be open until sometime between 7.30 pm and 8pm. We live on-site and are always contactable at all other times via the information available in the room compendium. Unfortunately batteries do go flat and light bulbs stop working at times; if we had been contacted we would have rectified the situation straight away, even after hours.
Our complex is not situated in the centre of the town (which most guests like) and we endeavour to make that clear to prospective guests, however there are two restaurants, the Cock & Bull Hotel and a number of food outlets all within 250 metres. The price of a room for only 1 night is not tied to our location but is more reflective of the fact that all cleaning and associated costs for that room are absorbed into the 1 night tariff rather than being able to be shared across 3 or 4 nights (or more).
Again, please accept our apologies for your experience not being all it should have been. Please feel free to stay with us again (perhaps for longer next time in a 1 bedroom apartment) and we will endeavour to change your opinion.
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Beccles
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 September 2012

Stayed here with my daughter for 7 nights and overall impressions were good. Brian and Anne were very helpful, even before we arrived they had organised some trips for us, and were available throughout the day for advice etc. Convenient for basic shopping needs and also for the bus stop to and from the City. Easy to walk into the City in about 20 minutes or so which we did most of the time as you can quickly get to the boardwalk that takes you along by the Ocean. If you want to be in the thick of the action, then maybe not the best place to stay, but if you are happy to be out of main tourist area this is a good choice. The one bed apartment was configured as a twin for us and had a comfortable seating area, dining area and well equipped Kitchen. Only negative would be the washer/dryer which was a bit old and seemed to make the clothes wetter on the drying cycle!! I would consider staying here again if I return to Cairns

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank APPPbeccles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Manager at Grosvenor in Cairns, responded to this review, 30 September 2012
Thank you for your review of Grosvenor in Cairns. As much as is possible Anne and I try to ensure all of our guests are as comfortable as possible in our apartments and that we are always available to provide any assistance needed, whether it be changing a blown light bulb or providing information on tours and booking them in advance.
We are in the middle of our yearly service program on all of the washer/dryer units in the apartments. They get a decent workout throughout the year and things like heating elements and water pumps do break down occasionally and can't be fixed immediately. We apologise for any inconvenience caused by you washer/dryer not working correctly; hopefully you were able to get some change from reception and use the clothes washer and dryer in the guest laundry without too much trouble.
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Additional Information about Grosvenor in Cairns

Property: Grosvenor in Cairns
Address: 186 McLeod Street | Corner Grove Street, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #36 of 85 Speciality Lodging in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grosvenor in Cairns 4*
Number of rooms: 16
Official Description (provided by the hotel):
Grosvenor in Cairns is the perfect venue for your holiday or business trip to Cairns in Tropical North Queensland. Affordable, spacious, clean, comfortable 1 and 2 bedroom, fully self contained holiday apartments set in a tropical garden setting complete with solar heated pool/spa. Studios (no cooking facilities - but Studios do contain a microwave oven)are also available. The resident on-site managers will provide every assistance from booking tours to finding a good restaurant. NEW- WiFi internet access is now totally FREE in all apartments and outside areas. The 24 hour a day - 7 days a week gym / fitness center located only 200 meters away is also now totally FREE for all of our guests to use during their stay. Resdtaurants, Hotel, Supermarket, Bottle Shop, Take Away (Pizza, Fish & Chips, Chinese, Thai, Kebabs) all within 250 metres. ... more   less 
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