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Grosvenor in Cairns
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Reviews (141)
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49 - 54 of 141 reviews
Reviewed 2 May 2014

We have just spent 6 nights at the grosvenor in cairns and had a fantastic time. This was due to the friendliness and helpfulness of Anne and Brian. On arrival Brian immediately made us feel welcome, checked us in and gave us a full briefing on where we were and how to find everything and to get to places, he made it so simple for us.

Anne's knowledge of the many trips and outings is brilliant and she books everything for you, making it all hassle free. Anne also shares her experiences which is so nice, it makes you feel so relaxed and look forward to outings.
Everyone staying when we were there was so friendly, we used to meet up outside reception or at the pool to catch up on our days adventures!

We stayed in a studio which was very well equipped with fridge, kettle, microwave, toaster, cutlery, crockery and supplies of tea, coffee, sugar and milk refreshed everday, amazing service.

The room had a great size bed, table and chairs, AC and fan. The bathroom had a great over bath shower and there was always hot water.

The swimming pool is small with a waterfall feature but plenty big enough to cool off in. Skinny dipping optional haha, had to get that in Brian!!
The pool area is lovely, surrounded by trees and plants. There is a BBQ area, tables and chairs and the comfiest bed chairs, I kept dozing off on them!

Have to mention Justin, the friendliest handyman in the world. Even when he was busy, he had time for the guests and was genuinely interested in what we'd done or were doing. Lovely to have met you Justin, really enjoyed our chats.

A huge thankyou Anne and Brian, you truly are the epitome of the service industry and we both agree, the grosvenor is no 1 on our list of accommodation we have stayed in worldwide, the atmosphere is totally the best!
All the best, Sue and Alan

  • Stayed: April 2014, travelled as a couple
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Thank soolooSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Owner at Grosvenor in Cairns, responded to this reviewResponded 20 May 2014

Sue and Alan - Thank you for taking the time to leave a review of your recent stay with us.

A guest's holiday experience is made much more positive and enjoyable if they get not only good accommodation but also great service and we work hard to try to ensure that we treat all of our guests as individuals and not just another number staying in one of our rooms. We also encourage our staff to be friendly and have a 'chat' with our guests if the oppourtunity presents itself (without being intrusive). Justin really appreciated your comments; he's a great bloke, a hard worker and he loves helping out our guests whenever he can.

Once again, thank you for your postivie comments, Anne and I appreciate the feedback and we have passed them onto all of our housekeeping staff.

Brian and Anne

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Reviewed 2 May 2014

I spend 3 nights with my parents and girlfriend in The Grosvenor and I think it is a really good value for money.
I didn´t such a good place. The apartments are really big, they have their own bathrooms.

It is located in a calm area. But you can find restaurants and a supermarket in a walking distance.

During the night no noises at all. That it is really good if you are doing lot of excursions. You need to be rest, and the beds they are really comfortable.

I recommend to everyone who wants to spend some days in Cairns

Room Tip: Just talk to them. They are really nice and they will help you with all of your needs
  • Stayed: March 2014, travelled with family
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Thank Jorge R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Owner at Grosvenor in Cairns, responded to this reviewResponded 20 May 2014

Gorkx, thank you for your comments and for taking the time to leave a review of your stay. Guest feedback is always important to Anne and I as it helps to reinforce what we and our great staff are doing correctly but also (occassionaly) it highlights something we need to give more attention to. As an example, we noticed that a few guests were commenting to us that the Studios were very good value and quite comfortable for a short stay but as they had no kitchen or cooking facilities, a microwave to heat things up would be handy. As a result we are now placing microwaves in all of the Studios.

You stayed in a 2 Bedroom apartment with your family and we thank you for your comments re the size, cleanliness and quietness of your accommodation - Brian and Anne

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Reviewed 22 April 2014

I stayed here for a recent trip away with friends. There were 5 of us staying in a linked 2 Bedroom Apartment which had a huge amount of room for us to fit in. The rooms were clean and tidy and the staff were exceptional. The friend who booked our flights home to Sydney had us on the 6pm out of Cairns so it was a fantastic that we were offered the option to use the room throughout the day to save us carting around our bags and sore heads before our flight home but rather enjoy the air conditioning in the room and a chance to catch up on some lost sleep. Thanks to Brian and Anne for their hospitality and would recommend this hotel to both groups of friends and families looking to stay in Cairns.

Room Tip: Linked 2BDRM near reception was quiet and didn't hear any noise from pool or road.
  • Stayed: April 2014, travelled with friends
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Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Manager at Grosvenor in Cairns, responded to this reviewResponded 24 April 2014

Thank you Michael for taking the time to leave a review of your stay. Anne and I are always pleased when guests enjoy their stay with us and if we can do something extra (like a late check out) we always try to accommodate the request. - Anne and Brian

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Reviewed 18 April 2014 via mobile

Very helfull owners! It was very easy to plan our attractions in Cairns after Anne's and Brian's presentations. Apertment was clean and comfortable. We were very satisfied and we can recommend this Aparment complex for everyone!
Thank's a lot for helping Anne and Brian!

  • Stayed: March 2014
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Thank Rauno L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Manager at Grosvenor in Cairns, responded to this reviewResponded 21 April 2014

We do thank you for your comments and review. Our Housekeeping staff work very hard to ensure that all of the apartments are ultra clean and ready to receive our guests and they do a great job. Anne looks after Reception most of the time and I assist when I can. We will spend as much time as is needed to ensure our guests have all the correct information on tours so they can select just the right tour for them. We consider that our job is not just to have accommodation available for guests to book, but to also do whatever is required to ensure that their whole experience while visiting Cairns is the very best it can be - Brian and Anne (on-site managers)

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Reviewed 16 April 2014 via mobile

Brian couldn't have worked harder to make sure I enjoyed my stay in Cairns. The apartments weren't right downtown but that didn't matter since tour busses picked me up there and either dropped me off there or downtown. There were several good restaurants nearby. I would recommend this place to anybody!

  • Stayed: March 2014
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Thank Berkeleykay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian099, Manager at Grosvenor in Cairns, responded to this reviewResponded 21 April 2014

We thank you for taking the time to leave a review. For most guests, the location of Grosvenor in Cairns is ideal; not right in the center of town (and so away from the night clubs and night time noise) but close enough to be within walking distance or a short bus, taxi or car ride away. All the tour operators pick up and drop off to our front door and the public bus stop is only 100 meters away - Anne and Brian (on-site managers)

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