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“BEWARE!!! NOT WORTH THE COST”

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Coconut Grove Apartments
Certificate of Excellence
Reviewed 7 November 2013

We stayed at the property for 5 nights from October 1-6 for our honeymoon. We stayed in a balcony apartment for the first three nights and stayed in the penthouse for the last two nights. We enjoyed our stay in the balcony for the first three nights. However, our stay in the penthouse on October 4 was very miserable. We arrived back at the property on October 4 after a day long tour. We immediately went to our new room. We were very exited to be staying in the penthouse based on the pictures. However, when we first arrived we used the bathroom and noticed hair on the floor. It was very upsetting to see the hairs on the floor. We then saw a puddle of water coming out of the freezer. The water extended to the island in the kitchen. It was very messy and unsettling. I went to the freezer and noticed that the ice machine was not in all the way. I inserted the ice maker in and the freezer closed properly. After cleaning up the mess, we finally started unloading the grocerys. It was at this point we noticed all the ants in the kitchen. It was very disgusting. We did not even feel comfortable leaving our grocerys out. We left the grocerys bagged and enclosed in hopes no ants would get at the food. It was very uncomfortable. We did not even use or enjoy the kitchen because of the outbreak of ants. We then decided to make the most of the penthouse and went to the pool and jacuzzi. We were again sadly disappointed. The water was filled with dead bugs. It was clear that no one cleaned the pool or jacuzzi prior to our stay. I searched for a net to clean it myself but there was none. We decided to take a bath inside then. We went inside and started filling the jacuzzi. After filling the tub we tried to turn it on. However, it was not working. We could not believe it! We were so exhaused and frustrated at that point. However, the problems did not end there. I tried to dry my hair with the blow dryer in the bathroom and the electric outlets were not working. I went inside the closet to try and still no luck. I was so frustrated and upset at that point I went into the kitchen and blow dryed my hair. I had to blow dry my hair surrounded by ants all over the counters. It was so disgusting. We had enough at that point and just wanted to sleep and deal with all the issues first thing in the morning when the office opened. However, when we went to open the sheets the sheets had black marks on it. We were so exhausted, frustrated and unhappy at that point. We paid extra to stay in the penthouse hoping it would make our honeymoon truly unforgettable. However, it made it unforgettable for all the wrong reasons. Everywhere we went in the penthouse there was a negative issue. I have stayed in many hotels and apartments around the world and have never come across such issues. It was very upsetting and heartbreaking. We were on our honeymoon and could not even enjoy it.

We went to the office first thing in the morning. We explained all the issues. There was no manager on site but the receptionist took the message. When we returned after a day long tour we stopped by the office again. Again there was no manager on site. We spoke with the receptionist. We were very upset with her response to our issues. She stated we should have called the emergency number last night so someone could have taken care of the issues. That response was ridiculous and rude. Instead of apologizing for having such a horrible experience she blamed us for not calling. Looking back I should have called the emergency number 7 Different times throughout the entire night to deal with all the issues as they came up. I'm still shocked and hurt that we received such a cold response to all the issues. Also, we were told that ants were a common problem. I've stayed in many tropical hotels and apartments throughout the world and have never seen ants throughout the kitchen. Ants are easily treated and it was clear that the apartment was not treated prior to our stay. We were very shocked and upset the response. I asked to speak with the manager and the receptionist stated that he was on Holiday and could not get good reception. It was very frustrating not being able to talk to a manager or to you to explain how we felt.

I would NOT recommend this property!

  • Stayed: October 2013, travelled as a couple
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6  Thank int_traveler_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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303 - 309 of 482 reviews

Reviewed 27 October 2013

We stayed here over Christmas 2012. The apartment was great, complete with its own pool. The room was very well designed and catered for staying with children. There is a full kitchen, and prams and beach toys are available to borrow. The location is great, very close to the beach, shops and restaurants. This is not a resort style apartment, and is very much self contained which was what we were after.

  • Stayed: December 2012, travelled with family
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1  Thank whitefox1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

While there are some signs of wear and tear in the apartments Coconut Grove is still probably the best accommodation to be had in Port Douglas. One criticism is the charging for use of WiFi. Given there are cheaper accommodation spots who offer free WiFi is seems a shame that Coconut Grove doesn't follow suit. However the staff are wonderful and always polite and extremely helpful. Don't expect daily service unless you are happy to request it. We found that having the apartment cleaned after 5 days was more than sufficient during our 10 day stay.

Room Tip: Rooms 402-405 are probably the best in layout and view.
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  • Stayed: October 2013, travelled as a couple
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Thank Jinny57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2013

Still here although this is our last day after 5 perfect days of sunshine! Staying in 3 bedroom apartment, the location on Macrossen Street is perfect. 5 mins walk to beach & 15 mins walk to river. Lots of restaurants, shops all geared to the tourist trade. The apartment had everything & we loved the BBQ on the balcony.

Stayed: October 2013, travelled with friends
Thank TurnboSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

My Partner and I recently stayed at Coconut Grove for 14 nights. Coconut Grove is in a terrific spot on Macrossan Street, with convenient parking under the apartments. We loved being about to walk out of the apartment straight to the cafes and restaurants (and the ice cream shop!) on Macrossan Street. Also a nice short walk to 4 mile beach to watch the sunset. When we arrived at the apartment we opened the fridge to a cheese platter, which was nice after a long day travelling. Thorough enjoyed our stay and wish we were still there!!!

Room Tip: We stayed in a balcony apartment, which was nice. If you enjoy swimming in a pool, then it might be...
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  • Stayed: September 2013, travelled as a couple
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Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

Our welcome was excellent, and before we had even checked in, the girl on Reception (can't remember her name, but she was really helpful) was re-organising our trips to accommodate the dodgy weather forecast.

The apartments are beautifully designed, and well kitted out. Some of the furniture was showing signs of wear - particularly the faux leather on the sofa in our sitting area. The location is superb, and we loved Port Douglas.

For the high cost of these apartments, I would have expected some partial servicing, and I think that charging for WiFi is really beyond the pale. However, we were able to use the laptop in Reception.

Enjoyed our stay, but would probably try somewhere else in Port Douglas should we visit again.

Room Tip: We had a Penthouse apartment, which was best for privacy.
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  • Stayed: September 2013, travelled with family
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2  Thank fairyjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

Consistently great place. This was our second stay for a week again and it was lovely. Ideal location in main street so don't need to hire a car. One block from the beach. Lots of good restaurants to visit.

  • Stayed: July 2013, travelled with family
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2  Thank Aust_mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coconut Grove Apartments

Address: 56 Macrossan St, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
Ranked #3 of 57 Speciality Lodging in Port Douglas
Price Range: £190 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Coconut Grove Apartments 5*
Number of rooms: 100
Official Description (provided by the hotel):
A heavenly retreat awaits at Coconut Grove, tropical north Queensland’s newest and most luxurious Port Douglas accommodation.Situated just 140m from magnificent Four-Mile Beach, divine views of rainforest, mountains and blue seas can be enjoyed in absolute privacy from a choice of 33 glamorous holiday apartments. Fully contained and complete with their own outdoor entertaining terraces which extend seamlessly from sophisticated living areas, our Terrace Pool, Balcony and Penthouses are so self-contained, you will never want to leave. ... more   less 
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Also Known As:
Coconut Grove Apartments Hotel Port Douglas

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