We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very very nice” 5 of 5 bubbles
Review of Eclipse Port Douglas Hotel

Eclipse Port Douglas Hotel
We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Port Douglas
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Eclipse Port Douglas Hotel
Ranked #4 of 4 Port Douglas B&B and Inns
Rotterdam, The Netherlands
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very very nice”
5 of 5 bubbles Reviewed 13 November 2013

had a great stay! clean a proper rooms! beautifull! low price, very good value! in the centre of port douglas. recommendable, plus: IPAD available. very clean room, very modern room good faccilities
thx

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Edwin211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

13 reviews from our community

Traveller rating
    3
    4
    3
    2
    1
See reviews for
Families
0
8
3
Business
0
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Perth
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 6 April 2013 via mobile

For a hotel to have no phone number is purely bad business. For the record, I never stayed here so don't know what their facilities are like.

In their website it states they prefer email contact.... It should say it is ONLY email contact.! As a customer I couldn't discuss a booking with them... Are they scared to speak?!?

I was going to book here but by the time 3 emails has occurred, I had already booked somewhere else.

Even the phone number on white pages and on their Facebook page was their fax number!

After reading these reviews, now I'm pretty glad we stayed elsewhere.

Stayed April 2013
Helpful?
1 Thank RandC1841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eclipseportdouglas, Owner at Eclipse Port Douglas Hotel, responded to this review, 10 April 2013
Hi Carly

Thank you for taking the time to provide feedback for your recent experience.

Eclipse is a small motel which has off site management. This allows us to keep our costs all low as possible. Our office hours are 9am - 5pm your email was sent at 5:30 pm. Being in the hospitality industry your self you would be well aware that most small owner run motels do not have 24 hour reception, however your email was answered as soon is we received it.

Your email asked us for an industry discount which were were happy to provide. We replied with our best rate for a 1 night stay which you were not happy with thus the subsequent 2 emails requesting us to give you a discount of up to 30%! which at that rate could not even give you a room at backpacker's.

Whilst we are happy to provide industry discounts we felt that in this insistence, considering you work in the industry, that your request was ridiculous. I am sorry that we were not able to accommodate your request but I honestly feel that your rating of us is more indicative of your not getting your own way rather than us not being contactable as we replied to every email of yours.

Thank you Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Port Douglas hotels

gold coast
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 26 March 2013

Positives - Central, walking distance to pretty much everything you need.
- Very clean.

Negatives - The bathroom was so small you could hardly move, you needed to dry yourself in
the shower itself.
- There was nowhere to actully hang your towel up! and the rooms are only serviced
once ever 4 days if you stay longer than that.
- The beds were very uncomfortable. The mattress was so soft that when you you
sank into it. We also booked a room with a double bed - instead we got to single
beds pushed together, and there was a huge lump in the middle.
- Didn't like the idea of the reception. You get a pin code texted to you on the day of
arrival. You then punch the number into the box and you have access to your room
key.
- Security - the building door is left open and closed at 10pm. It just doesn't feel that
safe and secure. I would definately not be leaving my belongings there during the
day.

Would have pref to spend a little more to get a good nights sleep.

  • Stayed March 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank s b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eclipseportdouglas, Owner at Eclipse Port Douglas Hotel, responded to this review, 10 April 2013
Hi SB

Thank you for taking the time to review your recent stay with us.

We were very happy to hear that we were able to provide 'very clean' central accommodation as thats we are advertised as.

Eclipse is a small motel aimed at the budget traveller. Whilst we are not 5 star (advertised as 2 star) we do offer the traveller on a budget such things as modern decorated rooms, central location, 42" TV"s & free iPads and wifi in every room.

We are always looking to improve our services and welcome constructive feed back. I would like to address your negatives to help our future guests.

Small bathroom - This is the first time that we have been told of this. I am sorry that it not was not able to accommodate you.

No where to hang your towel - The towel hooks are located right next to the shower. A simple call to management (a direct number for guests with questions or emergencies is proved upon check-in) would have solved this.

Service - Unless it is 5 star most motels do not offer daily services, especially in Port Douglas. It is noted on every booking site that we offer weekly services as this allows us to keep costs low. If any guests would like an extra service this could be arranged.

Beds - There is never a bed perfect for every guest. As with most motels, a king bed is 2 single beds together so that they can separated for others who require 2 single beds. A thick overly and then a super soft protector is used to cushion this, which on this occasion was not to your liking and we are sorry for this.

Reception - As Eclipse is a small motel there is nowhere to accommodate an office thus our off site management and self check in system. We understand that this is very new to the hotel industry and not what people expect when staying at a motel. With the advent of airport self check-in and most consumers leading busy lives we have found this system well received by our guests but understand that it is not to every ones liking.

Security - In this instance it is hard to reply as we fell that a sense of security is a personal thing. We have onsite a cleaner/maintenance person and feel completely safe having iPads in every room but understand the concerns of travellers who are not familiar with Port Douglas would feel apprehensive as they do not know the area.

Thank you again for choosing to stay with us and taking the time to review your personal experience.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 6 March 2013

I had booked Eclipse a while back and hadn't checked all the details before arriving, but I was really pleasantly surprised by everything at Eclipse! The room was clean and modern, bed was comfortable, the in-room iPad a great bonus (didn't remember this and was so pleased to be able to check things online from the comfort of my own room), fridge was big enough to have water and breakfast things in it and the shower was really good. My room was facing the parking lot at the back of the building and I didn't hear any noise whatsoever during the nights. Even though staff could only be reached by phone, that didn't make any difference to the running of things - everything went perfectly. And of course the location is just brilliant! Would definitely recommed this place to anyone traveling to Port Douglas!

  • Stayed March 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank AroundTheWorld2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shropshire
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 6 January 2013

We stayed here the night before the eclipse so it was perfect to walk to the beach, 3 mins away. The room was lovely. We were at the very front and I was concerned it would be noisy through the night. Fortunately this was not the case and we slept very well. Air conditioner worked well but we turned it off at night. The Receptionist went into great detail to make sure we knew where everything was. She said she would be leaving after 5pm but was available via mobile if any problems. They provide an iPad though we found it easier using our own netbook.

Room Tip: Our room was overlooking Macrossan Street, the main street. We had a good view and a good night'...
See more room tips
  • Stayed November 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DavisH10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns
Level Contributor
128 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 bubbles Reviewed 25 November 2012

This hotel was very disappointing where to begin the bed ran around the room all night. The airconditioner took over an hour to cool the room down. And the final straw was there was complimentary tea and coffe and cups however there was no kettle to make a cuppa in the morning. As there are no staff on sight until 9am it was extremely disappointing to not be able to have a morning cuppa.

The internet didnt work on the ipad. For a few dollars more you can stay somewhere much nicer with a pool. The room was miniscule, there wasnt even room to hang my dress up.

  • Stayed November 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Mollymoo_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitianga
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 September 2012

We needed a place to base ourselves for our last day of our holiday in Port Douglas as our flight home left Cairns just before midnight and we had to check out of our other motel at 10am. The Eclipse was perfect, being able to check in at 11am, spend time at the beach and have a shower afterwards. We had asked the day prior when we arranged the room if there were plates and cutlery in the room as we prefer to cook our own meals and were advised that there was not, but when we arrived the kitchen fairy had been and plates, cutlery and a microwave were there! This allowed us to enjoy our last dinner and wine on the deck watching the world go by on Macrossan Street. A perfect end to a perfect holiday.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Travellers383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Port Douglas hotels
0.2 mi away
Mantra On The Inlet
Mantra On The Inlet
#32 of 44 in Port Douglas
3.5 of 5 bubbles 171 reviews
0.0 mi away
Le Cher Du Monde
Le Cher Du Monde
#3 of 58 in Port Douglas
4.5 of 5 bubbles 457 reviews
0.1 mi away
Saltwater Luxury Apartments
Saltwater Luxury Apartments
#13 of 44 in Port Douglas
4.5 of 5 bubbles 380 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
The Port Douglas Outrigger
The Port Douglas Outrigger
#1 of 58 in Port Douglas
5.0 of 5 bubbles 228 reviews
0.2 mi away
Coconut Grove Apartments
Coconut Grove Apartments
#4 of 58 in Port Douglas
5.0 of 5 bubbles 427 reviews
0.0 mi away
Villa San Michele
Villa San Michele
#6 of 58 in Port Douglas
4.5 of 5 bubbles 595 reviews
Show Prices
Show Prices
Show Prices

Been to Eclipse Port Douglas Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eclipse Port Douglas Hotel

Property: Eclipse Port Douglas Hotel
Address: 36 Macrossan St, Port Douglas, Queensland 4877, Australia (Formerly Port Central Motel)
Region: Australia > Queensland > Port Douglas
Amenities:
Airport Transportation
Hotel Style:
Ranked #4 of 4 B&Bs / Inns in Port Douglas
Number of rooms: 11

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing