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“Peace and shade in Port Douglas”

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BIG4 Port Douglas Glengarry Holiday Park
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Peace and shade in Port Douglas”
Reviewed 22 March 2013

My wife and I stayed here in a camper. It lies off the main road 7 km from Port Douglas itself, just far enough off the road to avoid any traffic noise. The site is well maintained and the facilities spotless. We were there in the rainy season and they sprayed regularly, which kept the bugs under control. The best things about the site are the swimming pool (which became a social centre as evening arrived) and the shade trees. I know of no other campsite with so many tall trees, giving real protection from the sun.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mikewf1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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279 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
San Gimignano, Italy
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 January 2013

Probably the best Caravan park we have been in Australia.
Due to the Staff who was caring a lot about they guest needs, such as the barbeque area cleaning (spottless) and the way they plant the trip in the way that suits as better!
Thank you

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank gelateriadipiazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baku
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 January 2013

Located off the highway, 7 km fromPort Douglas close enough but still quiet. all sites are pretty close to amenities block and the pool. The girl at the office - Delphine - was extremely helpful, it was a nice change from some other parks we've been to. They are with BIG4 so you get your welcome pack with all the maps and we were shown and given every piece of info we needed. Kitchen and showers are clean. Cape tribulation trip will take 1.5 hr one way. powered sites looked quite shady, though each site could do with a little more room

Stayed December 2012, travelled as a couple
Helpful?
Thank Sstamina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 13 November 2012 via mobile

We stayed for 2 nights in a powered site (own campervan) and were so impressed with the atmosphere of the park. Everyone was super friendly and the pool is fantastic.
It's also very clean - camp kitchen, showers, toilets. Although we arrived late, the staff accommodated us and even guided me as I backed in the van. Can't wait to visit again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Subetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karumba
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 October 2012

Firstly, this is the most expensive park we have stayed in for a long time and after coming from Crystal Cascades (the friendliest Big 4 we've ever stayed at) in Cairns we were very disappointed with the negative attitude we received from the office.
The unhelpful touring advice was noted and make sure you check out the book exchange policy. We have never seen anything quite like it.
Upon leaving the park my wife was shown an incredibly negative and judgemental attitude by the woman in the office . It put a real sour taste in the mouth, so much so that we would never stay there again. The inflated prices, poor office attitude and distance out of Port Douglas has ensured that.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Kelvin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margy B, Owner at BIG4 Port Douglas Glengarry Holiday Park, responded to this review, 7 December 2012
I am sorry to here that your stay at our park was not as enjoyable as it should have been. We pride our self on being friendly & helpful to our customers & endeavor to offer helpful advice about the area to ensure that our visitors enjoy there stay in our park & Port Douglas.
I was horrified to here that you did not feel you received this friendly welcome & while the staff member is no longer with us, I have spoken to our present staff member to ensure that this does not happen in the future.

I am sorry you think our prices are fairly high but with our Big4 Member Discount which most of our customers receive our prices are actually slightly lower then the other parks in Port Douglas.
I would love to be able to drop our rates further but unfortunately we have a very short season & ever increasing costs associated with keeping a park clean & well maintained.
We also have just put in a new Amenities block, which has a spacious modern kitchen & wonderful family bathrooms, up graded our pool /barbecue area & put a water slide & jumping pillow in for families with children, so I hope we are giving good value for money.
We have also just purchased a bus so that we can offer our customers a complimentary trip into town when they would like to go in for a night out.

We also do offer lower rates for people who stay longer .Many of our clients take advantage of this and return to our park for 1 to 3 months every year enjoying the lovely peaceful Mowbray Valley while only being 7 km from Port Douglas or 3 and a half km away from the beach.


We have a small book exchange , where our customers swap books & and while it is great if some one has a book to exchange, it is not necessary & our customers are quite welcome to take a book to read even if they do not have a book to swap.
I am not sure what happened when you were here but I can only think that the receptionists
who was only with us for a short time, must have been worried we may have run short of books & took the word swap literally. I have explained to the present staff that as long as our customers enjoy reading & at least some leave a book in return I am sure we won’ to run out & that the books are there for all our customers to enjoy as the wish.

Next time you are up our way I hope you will give us another opportunity to prove to you that we are a friendly & worthwhile place to visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2012

We stayed at an unpowered site in our campervan for 3 nights and loved it. The sites were shady and well-maintained. The amenities were clean, and we made good use of the laundry, camp kitchen, and showers. There's a nice little pool, again in a shady area, so it's a great place to cool off. I also let my inner child take over, and thoroughly enjoyed the waterslide (hey, it said all ages were welcome!) although I didn't venture over to the large inflatable bouncer they had set up for the kids :P

The staff members were extremely friendly and helpful. They have little packages of information that they give you upon arrival, including maps of surrounding areas, and suggestions of activities and attractions. I believe you can also book tours and activities right from their office, although we didn't use this service.

Absolutely loved it here, and highly recommend it!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank descending_dreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Australia
1 review
Reviewed 9 August 2012

Recently spent 8 nights on a lovely spacious Powered Site. Our Caravan is 22 feet long and the site allowed easy access in and out of our site. Customer Service was exceptional. Staff were more than helpful and recommended several tourist attractions, offering to book on our behalf. The Swimming Pool and surrounds were exceptional. Loved the Water Slide and that the Jumping Pillow was in close proximity to the Pool. The new individual Bathrooms were fantastic and the Camp Kitchen was spacious and inviting. The location is wonderful for anyone who loves to Cycle, or walk as the roads are quiet and the scenery is extremely beautiful.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ros K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BIG4 Port Douglas Glengarry Holiday Park

Property: BIG4 Port Douglas Glengarry Holiday Park
Address: 70 Mowbray River Road, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 55 Speciality Lodging in Port Douglas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BIG4 Port Douglas Glengarry Holiday Park 4*
Number of rooms: 14
Official Description (provided by the hotel):
Situated between the Great Barrier Reef and the Ancient World Heritage Rainforest, Port Douglas is a unique link to the diversity of Australia, with its accessibility to the Reef, Rainforest and Outback.Up here in Far North Queensland you have an area that is unique to any other part of Australia, and Port Douglas is so close to many area's that offer so much for a traveller to experience. For the more adventurous there are many varied tours and activities that are sure to wet the appetite of the most intrepid traveller.After choosing your camp site, powered or ensuite site or checked into a cabin or two bedroom villa there is plenty to see and do in Port Douglas and surrounding areas. Explore the Markets, the many and varied shops or have a coffee in one of Port's cosmopolitan Cafes, explore our natural attractions, take a trip to the Reef or self drive to Daintree National Park. A must see is Mossman Gorge with it's gorgeous 2.8Km walk around the national park, through some of the most spectacular rainforest (this is the start of the Daintree Rainforest). There is also the option of day trips to places such as Kuranda via the Train and Skyrail, the Atherton Tablelands, Cape Tribulation or even Cooktown. Alternatively, if you would like to catch up with news from home, we have FREE wireless access in our internet kiosk/hotspot area. Surrounded by natural wonders, Port Douglas offers a relaxing holiday destination with its spotless beaches and sparkling freshwater creeks. It is impossible to see and enjoy all that this area has to offer in a day. Our guests so often book in for 2 nights and end up staying for quite a few more just so they can experience all that the area has to offer. Experience all BIG4 Glengarry Holiday Park, Port Douglas and surrounds have to offer while enjoying the gorgeous weather of the tropics. We all need time out now and again whatever the weather, so discover the breathtaking northern tropics of Australia in our "GREEN SEASON" months at Port Douglas (December to March). The "GREEN SEASON" is often dramatic, wildly beautiful and eagerly awaited by our tropical rainforests. Without our annual rainfall, there would be no rainforest and, as many visitors discover, our 'Liquid Sunshine' doesn't usually interfere with diving, snorkeling or touring. The climate is seductive. Balmy days dissolve into tropical evenings. The tropics are a feast for the senses whether we have summer showers or warm sunshine during Winter. If all this is not enough, only 40 minutes drive to the south is Cairns with its shops, movie theatres, restaurants and beautiful Esplanade lagoon. ... more   less 
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