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“Friendly staff but power issues!”

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BIG4 Port Douglas Glengarry Holiday Park
Certificate of Excellence
Timaru, Canterbury, New Zealand
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly staff but power issues!”
Reviewed 19 August 2013

This park is a few k's south of Port Douglas which is a tad inconvenient but nice surroundings. Staff on arrival were very helpful and booked our reef cruise day for us. The camp sites seem overbooked though and we were put down a slope with a mismatch of power leads and power boxes linked to each other by extension cords to provide dodgy power to campers paying the same rates as everyone else! Every time someone boiled their jug or used too much power, the power went off for us all in the surrounding campsites on these boxes! You couldn't use air con or anything that used too much electricity for fear of cutting you and your neighbours power! Not satisfactory and in NZ would be illegal. Not sure what Aus rules are for this sort of thing. Noisy digger working which made lots of dust for some campers, luckily not us or I would have been expressing my displeasure big time as we weren't told about the earthworks on checking in. Nice new shower rooms and amenities. Nice spot if they sort the power out!!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
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Helpful?
Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margy B, Manager at BIG4 Port Douglas Glengarry Holiday Park, responded to this review, 22 February 2014
Sorry you did not enjoy your stay as much as we hoped. With a quick visit from the electrician we have hopefully overcome the power issues you experienced.
I would suggest if you enjoy more space & less crowds & the pick of our best sites, you might like to visit us a little earlier in the year, perhaps June or even later in September as July & August are our busiest times of the year when everyone is escaping from the cold southern weather & our regulars who have been coming come up here every year have already booked there sites.
I personally love the WET -GREEN SEASON which is so beautiful & vibrant as the rainforest comes alive. There is usually some great specials at that time of year also. Easter can be a magical time up in here in the tropics and our Carnivale Festival in May can be lots of FUN.

Unfortunately your stay coincided with for a couple of days when the grading of new road entrance to our new villas created some dust for a couple of hours during the day. We do try to have any improvements to the park done at a time which will cause the least possible inconvenience to our tourist but some times delays put it beyond our control.
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287 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (32)
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1 review
Reviewed 7 August 2013

We've stayed in big 4 campsites all around the east coast, unfortunately this had to be one of the worst! On arrival, the staff were excellent, extremely helpful but when we went to our pitch, there was no way our vehicle would fit within the space!! We asked the staff again to which the reply was, there's loads of room! Anyway, we moved to a larger spot but we were not told of the work going on at the top of the site. Diggers and trucks causing lots of noise and the dust was awful, I had to rewash a huge load of washing because of it!!! Anyway, there is a nice little swimming pool, wifi is available but only if you sit in reception and the bathrooms are fab!! Best showers I've had since being in Australia!! For what this site offers, (apart from the bathrooms) I think it's a bit pricey!! The site seems very cramped compared to other big4 campsites!! Everything seemed to be on top of you and very little room to sit outside the campervan!! If you're heading here, check about the building work and stay other end of the site if possible!!!

  • Stayed August 2013
    • Location
    • Cleanliness
Helpful?
Thank Jksmith1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margy B, Manager at BIG4 Port Douglas Glengarry Holiday Park, responded to this review, 23 February 2014
I am glad you did enjoy our lovely large new Family Bathrooms & we do try to be helpful as possible & share our knowledge of the area so everyone can enjoy our wonderful little part of the world. While our park is quite large with at least 10 acres of tropical gardens it does get very busy in July & August as every one comes in search of warmer weather.
If you prefer a little bit more space I suggest you come a little earlier perhaps June or even later, in September, the weather is still beautiful here & our spectacular Mowbray Valley is very tranquil then with its array of native bird sounds.
I personally ,like most locals , love the WET GREEN season with it wonderful array of colours & when the rainforest is at its very best.
Easter is can also be a wonderful time & I love the FUN of CARNIVALE with our Street Parade & WINE & FOOD Festivals in May. Also there are some great value deals in the quieter time when you can enjoy the local Markets, restaurants & tourist attractions with out the crowds. Its a great time to take an early morning walk or get out & ride one of our hire bikes with much less traffic & beautiful scenery.
I am sorry you did experience the dust which came with the construction of our new villas we do try to have improvement completed in the quieter times but unfortunately delays in there completion are sometimes beyond our control but hopefully this won't happen again & you will come back & enjoy our park at its best.
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Nottingham, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2013

There are great showers and facilities at this site. A shuttle bus 6km trip from Port Douglas, they put on a free trip at 6pm. Spacious espcially when compared with the sites closer to the town. Gets busy in the dry season but plenty of space.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
Thank technojools
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Douglas, Australia
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 July 2013

We left our booking until a week out from staying in Port Douglas so we were unable to get a caravan site in a park close to Port Douglas. We did manage to get seven days in the Big 4 caravan park Glengarry. The park is well cared for but is a long way out of town, so the experience of wandering to the beach or for a coffee is out of the question. There are two amenities blocks, one with two machines and one dryer, the other has more machines but with the number of sites it was often difficult to be able to use a machine. When we booked in they told us we were quite a way from the amenities block and we accepted this but it was quite a hike up a steep hill. They gave us very little other information, we found out most things through other guests telling us. We were able to get eight more days at another caravan park closer in to Port Douglas? As I say the park is clean and well maintained but a bit more information on arrival would help.

  • Stayed July 2013, travelled with family
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Helpful?
1 Thank 2013wardle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
134 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 6 July 2013

We enjoyed our stay at this park. It is beautiful, with well maintained gardens, and grassy shrub lined sites. The amenities are very modern and clean with a very well equipped camp kitchen. The pool and children's play area was also very lovely. We drove past a couple of other parks in Port Douglas and they did not look a patch on this park. The staff were also very friendly and helpful as well. We were escorted to our site just in case we need guidance to park. So do yourself a favour if you are staying in Port Douglas and stay here instead of staying in town.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
Thank cheryl m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 June 2013 via mobile

For our first stop on our first motor home trip we were impressed by this campground. Beautiful site, great (but freezing) pool, very clean BBQ and amenities. It was a perfect spot for our little kids too with heaps of grass to crawl around on and stay out of trouble.

  • Stayed June 2013
    • Location
    • Cleanliness
Helpful?
Thank Lonelybusiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Douglas, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 June 2013

If your happy to take a short drive from Port Douglas and not be right in town, this park is by far the best value for money we have seen on our travels. Personal lockable ensuites with brand new plumbing, huge kitchen with great clean cooking facilities, shady sites, beautiful near by roads & houses (great for a morning walk or bike ride) and friendly staff.
Thanks Glengarry, having some personal space in the bathroom was exactly what we needed after sharing bathrooms for the last few months!
My only con was that Sandflies are around sundown and sunrise so get your spray out!

Room Tip: Sandflies are around sundown and sunrise so get your spray out!
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
1 Thank macigeorgie32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BIG4 Port Douglas Glengarry Holiday Park

Property: BIG4 Port Douglas Glengarry Holiday Park
Address: 70 Mowbray River Road, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 55 Speciality Lodging in Port Douglas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BIG4 Port Douglas Glengarry Holiday Park 4*
Number of rooms: 14
Official Description (provided by the hotel):
Situated between the Great Barrier Reef and the Ancient World Heritage Rainforest, Port Douglas is a unique link to the diversity of Australia, with its accessibility to the Reef, Rainforest and Outback.Up here in Far North Queensland you have an area that is unique to any other part of Australia, and Port Douglas is so close to many area's that offer so much for a traveller to experience. For the more adventurous there are many varied tours and activities that are sure to wet the appetite of the most intrepid traveller.After choosing your camp site, powered or ensuite site or checked into a cabin or two bedroom villa there is plenty to see and do in Port Douglas and surrounding areas. Explore the Markets, the many and varied shops or have a coffee in one of Port's cosmopolitan Cafes, explore our natural attractions, take a trip to the Reef or self drive to Daintree National Park. A must see is Mossman Gorge with it's gorgeous 2.8Km walk around the national park, through some of the most spectacular rainforest (this is the start of the Daintree Rainforest). There is also the option of day trips to places such as Kuranda via the Train and Skyrail, the Atherton Tablelands, Cape Tribulation or even Cooktown. Alternatively, if you would like to catch up with news from home, we have FREE wireless access in our internet kiosk/hotspot area. Surrounded by natural wonders, Port Douglas offers a relaxing holiday destination with its spotless beaches and sparkling freshwater creeks. It is impossible to see and enjoy all that this area has to offer in a day. Our guests so often book in for 2 nights and end up staying for quite a few more just so they can experience all that the area has to offer. Experience all BIG4 Glengarry Holiday Park, Port Douglas and surrounds have to offer while enjoying the gorgeous weather of the tropics. We all need time out now and again whatever the weather, so discover the breathtaking northern tropics of Australia in our "GREEN SEASON" months at Port Douglas (December to March). The "GREEN SEASON" is often dramatic, wildly beautiful and eagerly awaited by our tropical rainforests. Without our annual rainfall, there would be no rainforest and, as many visitors discover, our 'Liquid Sunshine' doesn't usually interfere with diving, snorkeling or touring. The climate is seductive. Balmy days dissolve into tropical evenings. The tropics are a feast for the senses whether we have summer showers or warm sunshine during Winter. If all this is not enough, only 40 minutes drive to the south is Cairns with its shops, movie theatres, restaurants and beautiful Esplanade lagoon. ... more   less 
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