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“Excellent service - beautiful resort”

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Ramada Resort Port Douglas
Ranked #18 of 43 Hotels in Port Douglas
Level Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellent service - beautiful resort”
Reviewed 22 June 2014 via mobile

We stayed in February for a family members wedding. The 2 bedroom apartment was modern, beautifully furnished and huge in size. Each bedroom had its own bathroom and a lounge-room & kitchen separated the 2 bedrooms. The only issue we had with the room was that one of the shower drains in the bathrooms was blocked, flooding the bathroom when the shower was used. This was reported to the reception staff when we left the resort one day & was fixed by the time we returned 2 hours later.
Service was excellent from the moment we checked in to the moment we left.
The food and restaurant were great and the themed nights in the restaurant (eg BBQ night) made it easy and affordable to eat there. The one night we ordered room service it arrived quickly and still hot.
The resort grounds are stunning and exceptionally maintained.
I would have no hesitation in recommending the Ramada and plan to stay again if we return to Port Douglas.

  • Stayed February 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aims79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jo C, Guest Relations Manager at Ramada Resort Port Douglas, responded to this review, 13 July 2014
Dear guest

Thank you for taking the time to provide feedback to us regarding your stay here at Ramada Port Douglas. We greatly appreciate your comments, as they help us in our effort to continually improve our level of service.


Thank you again for your comments and we look forward to the opportunity of welcoming you back to Ramada Port Douglas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (220)
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English first
Melbourne
Level Contributor
112 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 June 2014

I didn't stay here but I came for breakfast and the shuttle to town departs from here. One morning (sat 26 Oct 2013), my friend and I were $3 short for the shuttle before we could get to a bank. The receptionist on duty loaned us the money from her own purse. No way she had to do that, we weren't even customers of the hotel. What a kind and generous person. We gave the money back to her of course! Next time I'd stay here because of her. So impressed, above and beyond!

  • Stayed October 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank FeistyKel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jo C, Guest Relations Manager at Ramada Resort Port Douglas, responded to this review, 24 June 2014
Dear Kel:

Thank you for taking the time to provide feedback to us regarding your recent experience at Ramada Port Douglas. We greatly appreciate your comments, as they help us in our effort to continually improve our level of service.

It is fantastic to hear such positive feedback about our team.

Thank you again for your comments and we look forward to the opportunity of welcoming you back to Ramada Port Douglas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 June 2014

We stayed there on June 2014, the pool was great ,it had a swim up bar. The restaurant was average, a bit old and tired ,and over priced , like most guests, we made dinner in our room ,or went to one of the many bars and restaurants, in town ,we rented a car at cairns so we weren't relying on public transport ,if you can book a room from a private owner, it is a lot cheaper we paid 40% less than normal, rates over all for what I paid it was good value I don't think I wood pay full price to stay here

Room Tip: we had a room on the 3rd floor slightly of set to the pool view was ok noise level was ok
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  • Stayed June 2014, travelled as a couple
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    • Location
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Helpful?
1 Thank laurie0005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 June 2014 via mobile

My wife and I stayed in a private room in the C block it was well presented. The rain forest gardens and lagoon style pool were brilliant the restaurant was nice and you can use shop a dockets to get a 2 for 1 meal. The only down side was there were no balcony's on the rooms.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Brent P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 June 2014 via mobile

This hotel is not worth the money. There's nothing impressive about paying 5 star prices and getting 2 star facilities. On arrival we were left to lug all our heavy luggage up 3 flights of stairs on our own, our room smelt musty and the bed was made only with a sheet! No blanket, no duvet, nothing! The 'free' wifi is only available in the very centre of the restaurant - to get it anywhere else is $20 a day! If you decide to stay in and watch a DVD one night it will cost you $5 for one not very recent movie and since room service finishes at 9, you won't have any accompanying food. Overall, I've had better facilities in 3 star hotels for 1/4 of the price! Won't be coming back.

  • Stayed June 2014
    • Value
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Helpful?
2 Thank Arow88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2014

As above....plus.....brilliant lagoon pool, frequent happy hours, not too far from main st shopping centre and happy fun staff. Near to the beach however the beach is recommended only for long walks. Rooms are spacious with everything you need for a family stay.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DDK007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 June 2014

The Ramada managed by Wyndham was a great size unit, with separate spelling and living areas so we had the opportunity to do whatever we wanted too at whatever time we wanted. The kitchen was well appointed and just added to the romance of the place.
The day spa was pretty dam good too.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EdHenderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Resort Port Douglas

Property: Ramada Resort Port Douglas
Address: 316 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Mercure Port Douglas Treetops Resort)
Phone Number:
Region: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Port Douglas
#9 Top resorts Hotel in Port Douglas
#14 Luxury Hotel in Port Douglas
#18 Romantic Hotel in Port Douglas
#24 Family Hotel in Port Douglas
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Resort Port Douglas 4*
Official Description (provided by the hotel):
Immerse yourself in a topical oasis .... Located a short walk from Port Douglas' famous Four Mile Beach the Ramada Resort Port Douglas provides a laid back tropical oasis set amongst relaxing rainforest gardens. The centerpiece of the resort is the heated tropical lagoon pool complete with waterfall and swim-up bar. The resort surrounds a unique pocket of Melaleuca rainforest, free flowing waterways and delightful lily ponds. Large barramundi can be seen swimming in the ponds, native birds and Ulysses butterflies with the iridescent blue wings make the gardens their home. Ramada Resort Port Douglas is the perfect base to just kick back and relax or for those who wish to get out and experience the World Heritage rainforests, Great Barrier Reef or the many attractions, tours and activities the region has to offer. Spacious and air-conditioned rooms, on-site restaurant and bar and the modern resort facilities all combine to make the Ramada Resort the perfect choice for your Port Douglas holiday. ... more   less 
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Also Known As:
Ramada Resort Port Douglas Hotel Port Douglas
Mercure Port Douglas
Port Douglas Mercure
Treetops Port Douglas

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