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Mantra Heritage
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Reviews (557)
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All reviewsgreat locationthe main streetswim up roompool areamiddle of townbbq areacentral locationmacrossan stclose to shopsgreat roomcoles supermarketone bedroom apartmentking bedeasy accessreception staffwalking distance to everythingspa bath
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389 - 394 of 557 reviews
Reviewed 15 May 2014

Stayed here for 3 nights during the Easter holidays. When we walked in our room, it was so huge we thought we had been upgraded! Large bedroom with nice comfy king size bed with a balcony looking out onto the pool as well as ensuite bathroom with huge spa bath.
The separate living room/kitchen area had a fold out couch, flat screen tv, full size fridge and plates/dishes/cutlery and another large balcony that looked out onto the street with mountains in the background.

The location was excellent, we took advantage of the lane way that leads right to Macrossan Street. The pool area was great with plenty of loungers available. Free secure basement parking was a nice bonus. Even had elevators from the car park to take you up to your hotel floor. Can't really find anything to fault the hotel, would definitely recommend!

  • Stayed: April 2014, travelled as a couple
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1  Thank JaclynSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraPortDouglas, General Manager at Mantra Heritage, responded to this reviewResponded 19 May 2014

Dear JaclynSB,

Thank you for taking the time to provide such a great review of our resort. It is great to hear you had a fantastic stay and we look forward to welcoming you back in the future.

Kind Regards

David Hutcheon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

The Mantra is beautiful. Our room was huge, the bathroom was luxurious and the pool area was gorgeous.

The location is perfect, located on the main road of Port Douglas surrounded by restaurants, shops and bars.

Room Tip: Ask for a pool view
  • Stayed: November 2013, travelled as a couple
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Thank Kelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraPortDouglas, General Manager at Mantra Heritage, responded to this reviewResponded 19 May 2014

Dear Kelly K,

Thank you for taking the time to provide such a great review of our resort. It is great to hear you enjoyed your stay and we hope you had a great time in Far North Queensland.

Kind Regards

David Hutcheon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

We relocated to the Mantra heritage after not been happy with the Reef Resort accommodation. Fantastic place to stay as it is right in the heart of the township. Our apartment was extremely spacious with all the basic cooking utensils. Direct pool access is a must and the extra cost involved is well worth it. The day bed to the verandah area was awesome. If you visit Port Douglas we must go to the Tin Shed it is a lovely little waterfront club and dining on the outdoor deck overlooking the water is simply amazing. We will definately be returning.

Room Tip: make sure to pay extra and get a pool access apartment
  • Stayed: March 2014, travelled as a couple
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3  Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraPortDouglas, General Manager at Mantra Heritage, responded to this reviewResponded 19 May 2014

Dear Kelly K,

Thank you for taking the time to provide such a great review of our resort. It’s great to hear you enjoyed your stay and found the apartment spacious and well equipped. We look forward to welcoming you back.

Kind Regards

David Hutcheon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

Have just returned home yesterday after a week at Mantra Heritage.. Travelling with my family, we had three rooms side by side with a private deck area out from our rooms, straight into the pool. Could not fault the rooms or the resort. Nothing was too much trouble for the wonderful reception staff, from booking tours to answering any questions we had. From check in to check out this resort won our vote. Will definitely be staying here again.

Stayed: April 2014, travelled with family
1  Thank Robyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraPortDouglas, General Manager at Mantra Heritage, responded to this reviewResponded 19 May 2014

Dear Robyn S,

Thank you for taking the time to provide such a great review of our resort. It’s great to hear you enjoyed your stay and found our staff to be wonderful and helpful. We all take great pride in providing exceptional customer service. We all look forward to welcoming you back on your next visit.

Kind Regards

David Hutcheon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

Stayed 6th April to 13th April 2014.

Accommodation: 2 bedroom apartment (room 1307). Clean, spacious lovely ensuite in both bedrooms. Well maintained air conditioning, ceiling fans. Beds very comfortable. Quiet. Pools well kept and never crowded. Lovely under cover BBQ area near pool was first class. Lovely gardens.

Service: We knew before hand that there was no room service during our stay. Any assistance was well handled by reception staff. Some people are made to be in the hospitality industry and both Shelby and her manager David are two such people. There service with a smile was uplifting. When Cyclone Ita was threatening they were very reassuring. All rooms were supplied with torches, a bucket and very detailed updates on the cyclone. We were assigned Eric and given his mobile phone number as a 24 hour contact during the storm. The buildings were undamaged and we felt very safe during the cyclone and didn't require any other assistance. Extra staff were put on to handle any adverse outcomes. We were glad we stuck it out to experience this event. When our return flight was cancelled they assisted in getting transfers back to Cairns (not easy given local flooding and landslides).

Location: We had stayed away from the town centre on previous occasions. Never again. This location is perfectly situated to all shopping, the beach and the marina. All easy walking distance

Would we stay again here? Definitely yes and we hope to return soon.

Room Tip: Rooms with private deck to pool certainly looked very inviting.
  • Stayed: April 2014, travelled with family
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2  Thank AllanMarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MantraPortDouglas, General Manager at Mantra Heritage, responded to this reviewResponded 20 May 2014

Dear AllanMarr,

Thank you for taking the time to provide such a great review of our resort. It’s great to hear Cyclone Ita did not affect your stay too much and you still managed to have an enjoyable stay. Also thank you for your kind comments regarding Shelby and I and we all look forward to welcoming you back shortly.

Kind Regards

David Hutcheon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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