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Club Tropical Resort
Ranked #40 of 42 Hotels in Port Douglas
Reviewed 21 October 2011

This was our second stay @ Club Tropical, and have to say 1 week wasn't long enough.Our stay last time was in the three bedroom apartment which although was huge, needed a bit of work doing to it.This time we had a two bedroom @ the front room 123, wow awsome! My husband& i & our two teenage girls had a great time .The staff were very helpful & friendly.It has a great pool & spa which we all enjoyed especially the girls.Port Douglas is beautiful & safe for the girls to shop & wander around ,& Club Tropical is in a top spot ,close to everything. We will be back for sure !( But take my own pillow next time } The only gripe

Room Tip: refurbished at the front overlooking the pool
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  • Stayed: September 2011, travelled with family
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Thank timothy_clarke9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 - 173 of 212 reviews

Reviewed 15 October 2011

My partner and I have stayed at the Club Tropical Resort many times over the last two years. The location is excellent. The Resort is right across the road from the beach and the Sunday markets. Just a short walk from the fully self contained apartments is the Courthouse Hotel - an iconic norht Queensland pub, and a range of restaurants. Our favourite is Bistro 3.

We have always stayed in the refurbished rooms and have never been disappointed. Beautiful beds, furniture, a wonderful balcony and all the mod cons. I personally love the bathrooms - deep spabaths and mirrors make it wonderfully romantic.

The staff have been nothing but helpful. We stayed in the 'down' season one weekend and were upgraded to the beautiful honeymoon suite and were required to pay no extra. That made our weekend memorable.

Make sure you ask for a refurbished room and you will enjoy your stay!

  • Stayed: June 2011, travelled as a couple
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1  Thank Amy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2011

Rather than being grateful for a mature, family wedding party with many room bookings, management were unfriendly and were overheard saying '.. got rid of 22 of them today...'.

Dirty, run down, out-dated, unserviced (no cleaning and I checked myself in) and many unexpected extra charges, eg if you don't wash your dishes or put out your own rubbish.

Great location. Potential with refurbishment and people skills improved.

CONFIRM that you have a recently refurbished room before you consider booking here.

Room Tip: CONFIRM that you have a recently refurbished room before you consider booking here. Old rooms not s...
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  • Stayed: August 2011, travelled with family
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1  Thank CJL11_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2011

I have to start by saying the condition of my double room wasn't to bad. However!...friends stayed in a 3 bedroom unit and it was the worst room I have every come across. From the ceiling fan hanging out of the ceiling with exposed wires, stained couches, stained and broken curtains, broken moldy tiles, stained blankets, filthy vents at floor height where children can reach and filth under the couch cushions and under the couch. The bathrooms I can't even begin to describe. Other friends stayed in the penthouse which was amazing. All I can say is call before you book, because the 3 bedroom unit should not have been let out and if you get there and find you are in a room similar the person in charge at the time was particularly unhelpful and abrupt. Calling and checking may not even help because whoever took the booking new a child was going to be in this room.

  • Stayed: August 2011, travelled with family
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1  Thank Justine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2011

We stayed for one week, what a disappointment! Having stayed previously how things have deteriorated.
. Unit was unclean with cobwebs and dust
. Beds were hard and pillows unbearable
. No service available without charge even with a stay of 7 days
. No clean towels, charged $4 per towel for swimming towels
. Broken and dangerous kettle
. TV had poor picture and intermittent reception
. Pool was unheated as was the spa
. Garden, surrounds and units were tired and really rundown
. Manager and wife were unfriendly and certainly not welcoming

We would say even though the position is good we would certainly recommend you stay anywhere else!!!!

  • Stayed: August 2011, travelled as a couple
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3  Thank caroline k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2011

Myself and my partner stayed at Club Tropical Resort for one week. We thouroughly enjoyed Port Douglas and its surrounds but were let down by the Resort. I chose the accommodation from looking at images on their website, where the rooms looked modern and clean. But this was not the case for any aspect of our stay. When we arrived at the hotel at 5.30-6pm via a coach service we were greated by a closed reception. the shutters were pulled down over the desk area and signage told us to call reception via a wall phone. On calling reception we were directed to a safe where the keys were kept. Once arriving at our room we were quite dissapointed; the images we had in our head from their website were polar opposite to the actual room. The room was painted yellow with mainly 70's era cain furniture and had hawaiian flowered couches. The bathroom was, although large, not at all like the modern bathroom in the hotels pictures. the paint was also peeling. The only modern item in our room would have to be the television.
The kitchen was functional although many extra costs were displayed on signage, eg. if dishers were to be washed on departure you will be charged, any extra coffee or tea supplies needed and charges for putting out your rubish bins. All of which I think should be part of the service of staying in a 'Resort'.
The swimming pool was very nice although when myself and my partner got into their spa we were quick to jump out after seeing the mould around the water line.
At night it was very noisy as we could hear doors slamming, the lift operating and people opening and closing their sliding doors to their baconies.
During our week stay none of the staff spoke to us and we wondered how they knew we were guests in the resort. When checking out the receptionist just took the key and none of the usual 'how was your stay?' was said. We were allowed to leave our baggage behind the desk for the remainder of the day until our flight, but the receptionist was quick to let us know she would have been able to go home early had it not been for us leaving our suitcase.
Overall I wouldnt stay at Club Tropical Resort again, but I would very much return to Port Douglas.

Room Tip: Villa San Michele-fellow travellers loved it
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  • Stayed: June 2011, travelled as a couple
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4  Thank WeLoveMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2011

We stayed in a studio for two nights and, unfortunately, this resort is showing significant wear and tear. I first stayed here when the resort was first built about 15 years ago and it appears that no maintenance has been done in the intervening years.
The location is good and the layout of the studio rooms is ideal for the tropis with a big deck area that incorporates an outdoor kitchenette, dining setting, sunlounges and access to the pool. The pool itself is good as are the surrounds.
But the resort is showing significant maintenance issues with cracked and worn surfaces in the common areas and room fixtures and fittings showing obvious need for repairs and/or replacements.
Added to the replacement problems is the fact that the resort style itself seems very dated.
The hosts were friendly and helpful and the location was good but I wonder how long this resort can keep operating before it undertakes a much needed major refurbishment.

  • Stayed: May 2011, travelled as a couple
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2  Thank hazza55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Tropical Resort

Address: 2 Macrossan Street, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 42 Hotels in Port Douglas
Price Range: £76 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Club Tropical Resort 3.5*
Number of rooms: 52
Official Description (provided by the hotel):
Club Tropical Resort is located on vibrant Macrossan Street. It offers studio rooms and 1, 2 and 4 bedroom apartments. Each self contained apartment and studio rooms have a private balcony or terrace enjoying views out the Coral Sea, overlooking the tranquil water gardens or village views. The resort has a free form swimming pool and 2 hot Jacuzzi spas as well as sauna for guests to use. There is also a bbq area with seating for in house guests during their stay. The location of Club Tropical means that you do not need a car but if you do hire one there is secure undercover parking provided on site. ... more   less 
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Also Known As:
Club Tropical Hotel Port Douglas

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