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“Great family holiday” 5 of 5 bubbles
Review of Mandalay & Shalimar Luxury Beachfront Apartments

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Mandalay & Shalimar Luxury Beachfront Apartments
Certificate of Excellence
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great family holiday”
5 of 5 bubbles Reviewed 6 July 2014 via mobile

Family of 6 in a three bedroom beachfront apartment. Great accommodation, great kitchen. Kids loved pool and was sheltered even when windy on beach. Tennis court was great. Staff super friendly. Good time had by all.

Would recommend to other families.

Stayed July 2014
Helpful?
2 Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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522 reviews from our community

Traveller rating
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    6
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
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English first
Mascot, Australia
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 4 July 2014 via mobile

Love this place. Great rooms, comfy beds, great pool. Close to town but not too close to hear general noise, don't really hear any road traffic, close to the beach, underground parking, BBQ area next to the tennis courts. Will definitely be coming back here.

Stayed August 2013, travelled with family
Helpful?
2 Thank Josh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

We stayed in a 2 bedroom bottom floor beachfront apartment for 8 days in June. The rooms were spacious and our apartment had a lovely covered patio and private lawn in front of it (room 8). The kitchen was well stocked with cutlery, plates, pots, pans etc and had washing detergent. I had read the trip advisor reviews so knew to bring beach towels. As we stayed 8 days, the room was serviced once during our stay (after 4 days). The location is fantastic, the staff were pleasant and helpful. It was great having a warm pool and a cold pool and we used the tennis court frequently. The only negative thing I can think of is that my husband found the bed soft. We would recommend this and would stay there again.

Room Tip: We had room 8 - ground floor beachfront 2 bdr apartment. It was very private as it was at the end of...
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SueBMSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Someone at Mandalay changed our 1015am transfer to 915am. And we were NEVER notified. We just happened to learn about the change at 9:05 AM. It was a mad and frustrating dash to finish packing and hurry to the transfer. We made it but it was a harried way to end and otherwise enjoyable stay.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank James J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mandalayluxury, Manager at Mandalay & Shalimar Luxury Beachfront Apartments, responded to this review, 26 June 2014
We sincerely apologise for the confusion regarding the transfer time on the day of your departure.
Unfortunately our cross checking system failed on this occasion, no excuse, it should not have happened. We enjoyed having you stay at Mandalay and would lovewto welcome you again another time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 20 June 2014

Had a great time at Mandalay - rooms where spacious & clean. Quiet location with no traffic and right next to the beach.

Pool was a hit with the kids as too was the tennis court.

Had a little trouble with the dishwasher, but they had a guy come out a few hours later to work out the problem.

Will definitely be coming back.

Room Tip: Doesn't matter which room you stay in - as there is no view of the beach, or busy road noise to...
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rideallday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

We stayed for 7 nights in June 2014 in 2 br beach-front apartment. Apartment is quite large and clean, and perfectly suitable for our family. Kitchen/Dining/Living room are spacious (open plan) and heaps of well-looked after cutlery, glasses and cook-ware - all in immaculate condition. Large covered outdoor area with dining and lounge area was excellent, plus large garden area.
Location is pretty good - just across the road from the beach (you can't see the beach as you are behind the dune and tree-line, but only a short (2 min) walk and you're on amazing 4 mile beach. Pretty easy walk into town ~3 largish blocks, but this was problematic for little legs, and suggest you borrow a pram from the reception. We didn't know they existed until the last day, but def. would have borrowed one if we had known.
A few small gripes:
- No washing powder in laundry, and when I went to reception, was told you have to buy some in town - Only available in the standard 2 kg. box in town and this was pretty wasteful for a couple of washes. Similarly, there is no (even small/sample sized) oil, salt/pepper, butter on arrival, and so if you're planning to cook, be prepared to buy everything, for a 7 day stay, it is sometimes wasteful and it would be good if the Mandalay could provide these (even a $5 'basics pack' which would get most guests through a standard week long stay).
- Bikes were available for hire but was pretty expensive - $12 for 1/2 day. I didn't see anyone take any out the whole time. For the price of the apartments, you think they could chuck these in or just make a nominal price
- Every afternoon around 1 - 2 pm, there seemed to be maintenance: leaf blowing twice, angle grinding once, and lawn mowing twice. As a holiday place, we expected to have our afternoon naps uninterrupted, and it would be better if they were scheduled for the morning!
- Reception was often seemed attended and ladies often on the phone, and we often felt like we were interrupting to ask a question.
Our first time in Port Douglas and Mandalay was certainly a nice place to stay. Pool is heated (not to Melbourne's temp)! but OK for a dip and rooms are very well kept.
Make sure you eat at the surf club (5 min walk via beach or road) and Habitat Centre.

Room Tip: Ground floor in front of the pool could be noisy in busy months (your patio is practically the pool...
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank CJ80_0506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davenport, Iowa, United States
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

We stayed on the main level, overlooking the pool with the great outdoor space. We had 3 adults and 2 children (4 and 1). Unit was perfect, very large and spacious, loaded with excellent furnishings. It was a bit of a walk from downtown, but none the less even with the kids we still left the car parked for 3 days straight. Walked to get dinner and breakfast each day and even walked to the wharf for our Reef trip.

Would stay there again in a heartbeat, and my wife is VERY picky about accomodations.

Ladies running the front desk were all extremely helpful with booking side trips as well as giving recommendations.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandalay & Shalimar Luxury Beachfront Apartments

Property: Mandalay & Shalimar Luxury Beachfront Apartments
Address: Corner Garrick & Beryl Streets, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 58 Speciality Lodging in Port Douglas
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Mandalay & Shalimar Luxury Beachfront Apartments 5*
Number of rooms: 41
Official Description (provided by the hotel):
Mandalay Port Douglas Accommodation offers luxury beachfront apartments surrounded by lush gardens, directly across from Four Mile Beach and only a five minute stroll to the centre of Port Douglas. With an exclusive walkway direct to the Four Mile Beach, Mandalay Shalimar Luxury Beachfront Apartments offer the opportunity to relax in five star comfort. Spacious resort surroundings, tennis courts and a large swimming pool are features of the two and three bedroom luxurious holiday apartments. ... more   less 
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Also Known As:
Mandalay And Shalimar Luxury Beachfront Apartments
Mandalay & Shalimar Luxury Beachfront Apartments Hotel Port Douglas

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