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Hibiscus Resort & Spa
Ranked #24 of 43 Hotels in Port Douglas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“We will be back”
5 of 5 bubbles Reviewed 1 September 2012

Had a wonderful stay and the management and staff were always very helpful and happy. Being a coeliac (gluten free) I was very happy with the variety of foods I could eat at breakfast. The room and outside Bali area was first class. Would not hesitate in staying again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pie312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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333 reviews from our community

Traveller rating
    133
    127
    52
    12
    9
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60
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Business
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Level Contributor
68 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 31 August 2012 via mobile

The good things about this place: the two pools (although the heating for one was not working), the location.... That's about it. The not so good: the grumpy male manager who blamed the failure to service our room on the maids being French (the lady manager was nice), the appalling system for getting breakfast, entailing squeezing past other guests to get some toast or cereals, simply because of the poorly thought out layout, and the down at heel look of the common areas.

In a word, pretty average.

Stayed August 2012, travelled as a couple
Helpful?
4 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 26 August 2012

I did not stay at this hotel, but I did book myself in for a two hour spa package. The spa itself was beautiful and I would also have been happy with the full body massage and facial, if it wouldn't have been done by a guy. I was really shocked and couldn't relax at all. It would have been nice to mention this when I was booking over the phone. My advice: ask who is doing the treatment if you don't want a guy to massage your face for an hour.

  • Stayed July 2012
    • Location
    • Cleanliness
Helpful?
4 Thank Rcnewport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level Contributor
73 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 25 August 2012

My wife and I booked a studio room for 2 nights over the internet. We arrived to find the room stuck in the corner with a view of the wall of the next building - so much for the Hibiscus! I later found out that all the studio rooms have this outlook due to the design of the building, whereas the apartments have a view towards the courtyard pool area. I wish I had known this before I booked.
The 'balinese' decor was a joke. The bathroom was an internal room that had a louvred 'window' into the lounge area which was great for privacy! There was a huge day bed in the room that was too big to be comfortable for sitting but there was no table in the room to eat food.
The timber walkways to the apartments were very dark at night - only lit by a few kerosene lamps. This was dangerous at a couple of points where you could have fallen off the walkway or kicked the stairs that jutted out onto it.
We noticed people having breakfast around the pool in the morning but we were not told anything about this when we arrived and there was no information in the room, so we just went up the street to the shops which on the positive side were not far away.
We planned to stay a few more days in Port Douglas but were so put off by this place that we moved to another place down the road which was much better and cheaper.

Room Tip: Don't stay in the studio rooms - you can find much better places in Port Douglas.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank G0Mac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 6 August 2012

My fiance and I recently booked a Spa Suite 5 days prior to arriving in Port Douglas. When we arrived, we were greeted by a lovely lady who walked us to our room and showed us a map of Port Douglas.

The room was better than expected and very private. We were in suite 50a which was a top floor suite. We had everything that we needed and more. It was private and quite, and being up the top meant we heard hardly anything.

The balcony had a table and two chairs with fully opening bi-fold doors to open up the suite completely to the balcony.

We utilised the spa/jacuzzi in our room both nights and it was completely relaxing. We also used both pools on site and it met our expectations.

The room had a flat screen TV, DVD player and iPod dock. The bed was comfortable and the room was spotless.

The only reason I rated down one spot was because there was a few minor defects in our room, (that we weren't phased by) which were missing handles on drawers and the fact that the rooms are not serviced daily.

The resort is in a fantastic location and will absolutely be the place that we will choose when we next return to Port Douglas.

Highly recommended.

Room Tip: Choose a "Spa Suite", very much worth it.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ebstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whangamata, New Zealand
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 4 August 2012

We had read previous reviews on trip advisor and were a little scared.. But were totally happy on arrival to get our clean, spacious apt. Beautiful setting, up high amongst trees, very Balinese style. Rooms well appointed. Staff friendly and helpful. Bonus breakfasts, transport incl in price. We loved the privacy of our room also. Nobody walking past. Very cool.
Overall would definetly go back and stay and recommend it to others.

Room Tip: specify if you want ground floor. 3rd floor maybe bit hard for some travellers.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank incite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 1 August 2012

Stayed for 7 nights in a studio spa. We were greatly disappointed with this resort especially given it's apparent 4.5 star rating. Our first night, no king size bed as advertised, no hot water, no working telephone, no tv remote control, stains on the bedspread, spa jets barely worked, cupboards dank and musty, crockery dirty, rust in the microwave and we're not difficult people to please. There is nowhere to eat meals except sitting on the bed. An outside setting is provided if you are willing to put up with the mosquitoes. We were grateful to be on the ground floor as inadequate lighting made negotiating staircases extremely dangerous. The resort is in desperate need of a full upgrade to bring it to the rating they claim to have. Breakfast was lovely served by the pool each morning, although better use of available space would help ease congestion. Most staff were pleasant, however we found management less than helpful, cold and unwelcoming. We felt intimidated asking for anything, as they were so unapproachable. Location to amenities is one of the only advantages to the Hibiscus .

Room Tip: Ground floor is easier to access.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emtjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hibiscus Resort & Spa

Property: Hibiscus Resort & Spa
Address: 18 Owen St, Port Douglas, Queensland 4877, Australia (Formerly Hibiscus Gardens Spa Resort)
Region: Australia > Queensland > Port Douglas
Amenities:
Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Port Douglas
#12 Top resorts Hotel in Port Douglas
#26 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hibiscus Resort & Spa 3.5*
Number of rooms: 66
Official Description (provided by the hotel):
This spa resort is ideally located just 100 metres from the vibrant Macrossan Street and 300 metres from famous Port Douglas Four Mile Beach and the Reef Marina. Port Douglas has always been considered an ideal holiday destination because of its proximity to the Great Barrier Reef and the Daintree Rainforest, two of Australia's World Heritage Listed Parks. Experience the adventures of a lifetime - diving, sailing, snorkelling the Great Barrier Reef, safaris, bushwalks and eco tourism tours in the Daintree Rainforest. At the end of your exciting day come back to the tranquil Hibiscus Resort & Spa to relax and soak up the tropical ambience. Lush tropical gardens swirl around your balcony. Teak and cedar furnishings create a calm, soothing atmosphere. Carved stone statues guard the inviting pools & ponds. Balinese inspired holiday accommodation. Laze in the tranquil waters of the resort pools. Unwind and refresh in our Hibiscus Spa. ... more   less 
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Also Known As:
Hibiscus Gardens Hotel Port Douglas
Hibiscus Gardens Resort

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