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“Great location, great spa, rooms need upgrading”

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Hibiscus Resort & Spa
Ranked #23 of 43 Hotels in Port Douglas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great location, great spa, rooms need upgrading”
Reviewed 8 November 2012 via mobile

Hibiscus Gardens has the promise of it all. 2 pools which are usually empty except for 1 or 2 other guests so that it is great to swim and read in peace; a spa that has excellent massage therapists; and breakfast under Balinese type gazebos next to the pool.

It's very peaceful whether on your balcony, in the pool areas or at the spa.

The room needs a little work though. The fridge didn't keep the drinks cold so a cold crisp wine was hard to create; the pipes in the toilet groaned every time you flushed and the bed was rock hard.

Despite this the setting is fantastic, it is close to Macrossan and if there was just a few updates to the rooms, especially the fridge, I would be back!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RovingLaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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337 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Newcastle, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 October 2012

We have just returned from our 5 night cudo voucher deal and overall was a fantastic resort, although we wont be back as the bed was simply shocking was like sleeping on the floor, the breakfast buffet is not user friendly it was a nightmare each day just to get simple breakfast. that while it seems small the bed issue is massive. ouch!!! location fantastic and very clean resort, the front desk were nice

Room Tip: all over looked the pool very romantic
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  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
3 Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 September 2012

Resort rooms were nice,clean and suited us. However we ran out of toilet paper, garbage bags and had to use the same towels for the week. Shower door was also broken. Both managers need to learn to smile and treat their clients with respect & some manners. Our 'complimentry' transfers from cairns airport were a debacle. As my partner and i arrived separately, we had seperate transfers. my name was not on bus drivers list, so I was extremely happy he had one vacant seat at 5am and agreed to take me, only that I had proof of an email confirming transport from resort managers. My partners flight, however, was 15 mins late, so they didn't wait for him, leaving him to arrange his own transport!! Managers did not want to discuss matter with us, hanging up on the phone & walking away when I tried talking to them. We were told loudly ' if you don't like it, pack your bags and leave!!' they were rude, unhelpful and disrespectful. We were not the only ones there complaining either, we chatted to 2 other families who were unhappy with level of service.

Room Tip: Rooms at back are quieter. Triple confirm all bookings made with managers.
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  • Stayed September 2012, travelled as a couple
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Helpful?
5 Thank Melissa2704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2012

I loved this resort because being 2 single ladies it is often hard to get separate rooms let alone separate bathrooms! We were able to relax in the sitting room or on the balcony which was like a private dining room and then get ready for the evenings without getting in each others way in the bathrooms. It is in easy walking distance of the shops and beaches. The Staff were great and the pool private and relaxing. It has a real Bali feel to the whole place. Lovely dark timber is a feature along with the gardens.

Room Tip: As mentioned in my review if you need 2 beds get the 2 bedroom apartment.
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  • Stayed September 2012, travelled with friends
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Helpful?
1 Thank Penny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 September 2012 via mobile

After reading Trip Adviser reviews we were nervous about staying in a studio apartment because of comments about the view of a wall. So we booked a one bedroom apartment. It had a lovely view of the pool and lots of palm trees and other greenery. The owners and staff were lovely and we had a very nice time during our stay. The location was perfect, as it was only a block or so from the main street. We would definitely come back again.

  • Stayed September 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yarra3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 September 2012 via mobile

Stayed at this resort for 5 nights. Reminded me of Bali with the beautiful gardens and swimming pools. Breakfast each day was good- plenty to choose from even though it was only continental. Only criticism is you can hear the noise from the street I.e garbage trucks in the early morning, but that can't be helped given location. Will be back again!

  • Stayed August 2012
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Cozzie87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 September 2012

I stayed at Hibiscus a few years ago now but would like to take advantage of this reliable Trip Advisor website.

Hibiscus boasts a fantastic location that's both family and couple friendly.
It's also one of the more affordable accommodation types in the area that's good value for money.
Walking distance to both front and back beach, all shops and services.
The rooms were comfortable, private and had all your typical mod-cons and air conditioning.
Both pools were beautiful with plenty of day beds as well as the staff being very friendly.

Room Tip: Pay that little extra for a room with a spa and view over the poolside (levels 3-4)
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  • Stayed October 2011, travelled with family
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Helpful?
1 Thank Codydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hibiscus Resort & Spa

Property: Hibiscus Resort & Spa
Address: 18 Owen St, Port Douglas, Queensland 4877, Australia (Formerly Hibiscus Gardens Spa Resort)
Region: Australia > Queensland > Port Douglas
Amenities:
Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Port Douglas
#12 Top resorts Hotel in Port Douglas
#26 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hibiscus Resort & Spa 3.5*
Number of rooms: 66
Official Description (provided by the hotel):
This spa resort is ideally located just 100 metres from the vibrant Macrossan Street and 300 metres from famous Port Douglas Four Mile Beach and the Reef Marina. Port Douglas has always been considered an ideal holiday destination because of its proximity to the Great Barrier Reef and the Daintree Rainforest, two of Australia's World Heritage Listed Parks. Experience the adventures of a lifetime - diving, sailing, snorkelling the Great Barrier Reef, safaris, bushwalks and eco tourism tours in the Daintree Rainforest. At the end of your exciting day come back to the tranquil Hibiscus Resort & Spa to relax and soak up the tropical ambience. Lush tropical gardens swirl around your balcony. Teak and cedar furnishings create a calm, soothing atmosphere. Carved stone statues guard the inviting pools & ponds. Balinese inspired holiday accommodation. Laze in the tranquil waters of the resort pools. Unwind and refresh in our Hibiscus Spa. ... more   less 
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Also Known As:
Hibiscus Gardens Hotel Port Douglas
Hibiscus Gardens Resort

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