We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Feels brand new, with wonderful service!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Freestyle Resort Port Douglas
Ranked #4 of 43 Hotels in Port Douglas
Certificate of Excellence
Cupertino, California
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
“Feels brand new, with wonderful service!”
Reviewed 8 July 2009

I had a wonderful stay. Anne, the onsite manager, and her husband made the stay fantastic. The rooms are very well-furnished, clean, and modern. The room in which I stayed, room 8, was very nice. It was essentially a 1-bedroom apartment. It feels like it was renovated very recently and in a very nice way. It was nice to feel like I was staying in a room that was brand new.

The bed was very comfortable. The bathroom was medium-size and was very clean. The living room area was great, with a couch and a couple of chairs and a large flat-screen TV. The TV has two movie channels included. This was the only place in Australia that included movie channels, so I was impressed. The kitchen was very nice, with all of the basic stuff that you would need, and a few extra nice touches thrown in. It even includes a small dishwasher.

The Internet service was free and was the best of anyplace at which I stayed in Australia. The rooms all include Internet service via an Ethernet cable (wired). Additionally, a few of the rooms are close enough to the lobby to receive wireless Internet (which is provided in the lobby area). When I told Anne that it was important to me to have a good Internet connection, she changed my room to one that she thought would have a good chance of being in range of the wireless router.

The room also included a patio that had a table and chairs on it, which was a very nice place to eat dinner or have a drink. Our room overlooked the pool and barbecue area, which was nice.

Anne is extraordinarily knowledgeable about the entire area, and her recommendations really made our trip. She recommended great restaurants. She recommended a very good boat tour on the Daintree River. When I told her that we only had time for a brief day of snorkeling one day, she recommended Reef Sprinter, which turned out to be awesome. It is a relatively small fast boat that gets you from Port Douglas to the Low Isles in just 15 minutes (instead of 1 hour or more on other boats). Then you snorkel for 1.5 to 2 hours, and then you return. I saw some amazing coral and fish. Reef Sprinter stops 100 meters or so from the Low Isles, in an area with great snorkeling. (They also have a glass bottom boat anchored there, for those who do not want to snorkel.) While we were out there, we also saw the Shaolin Chinese junk, which gives tours, and it looked much slower but very cool!

This hotel is a bit of a walk (0.5 to 1 km?) to the main street of shops in Port Douglas, which is Macrossan Street. The hotel includes free parking, so I must admit that we chose to drive to the town instead of walk.

I stayed in Palm Cove the week before coming to Port Douglas, and I much preferred staying in Port Douglas.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

708 reviews from our community

Traveller rating
    538
    138
    17
    11
    4
See reviews for
209
346
26
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 July 2009

Our stay at Freestyle was marred by the poor service we experienced from the onsite managers. Emails sent to confirm transport bookings were not answered for weeks. When we did arrive we found the facilities, including the pool, to be great and our room was very comfortable. However we were disappointed at the unhelpful and antagonistic attitude of the onsite managers when we asked for help with the BBQ one night by calling their out of office number. This was wthin the opening hours of the pool so it was reasonable to expect assistance. However we were hung up on after the manager told us very angrily that we should have eaten earlier. In another incident we had to cancel a planned reef trip at short notice that we'd booked through the front desk. However our cancellation request was taken very reluctantly and we were admonished with the threat of 'penalties'. This made us wonder if the onsite managers receive a commission from the reef company which would explain their reluctance to process our cancellation. Finally at checkout, when we asked for separate bills, we were lectured and told that we had caused great inconvenience. We will not be staying at Freestyle again, despite finding our room very comforable and the location convenient.

  • Stayed April 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emm3cee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FreestyleResort, Manager at Freestyle Resort Port Douglas, responded to this review, 9 August 2009
We had dearly hoped our 50th review would be reflective of the high standards we strive to achieve for all guests. Let’s get it clear, we like to get it right. Because we care, we remember these guests with some clarity.

Maybe if we relate the flip side of their complaints the ledger should balance a bit fairer.

emm3cee booked through a travel agent for two adults sharing a two-bedroom apartment and in doing so She secured a great deal. emm3cee then ignored the travel agent and came direct to us at Freestyle and advised that there will now be 3 of us (possibly 4) as we're coming up en masse to go to a friend's wedding.

Over the next couple of months the number of guests attached to her booking changed, the flight numbers changed and the multiple arrival times changed. We emailed emm3cee to confirm the transfer arrangements a week before her arrival and confirmed that each person could pay separately for their own transfers. Emm3cee was also advised by us (and if she had bothered to ask, by her travel agent) of the bedding configuration in the apartment. Separate accounts were prepared for the four guests extra expenditures as they had requested, but Bijo said she wouldn’t pay for the transfers because she had given the money to her friend emm3cee. Yes, there was confusion about the separate bills, because neither Bijo nor emm3cee had paid us for the transfers at the time the bill was presented to Bijo.

Can we also clarify that the pool at Freestyle Resort may be used until 10.00 pm and most guests appreciate this and respect the need to be aware that other guests in apartments near the pool may have turned in for the night.

An extensive cook up on the barbecue at that hour by emm3cee is in another league and the four young women who could not work out how to use it without having to call out the managers (and not just once!) to assist at that hour may well have felt a bit let down when they were eventually declined assistance. Later again that evening they set off the smoke alarm in their apartment, disturbing other guests. To cap it off, the next morning they asked to cancel their reef trip less than an hour before departure … it wasn’t as sunny as they had expected and they had changed their minds. It's no wonder we have not forgotten them.

We care passionately for our guests and that they enjoy their stay .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 31 May 2009

We stayed at the Freestyle Resort for 3 nights and just loved it. Upon arrival the lady at the front was so friendly and welcoming. She gave us 2 beach towels to take on our Great Barrier Reef trip and even called our tour company to confirm our snorkel tour for us the next day. She then walked us to our room and gave us a mini tour of the room.

The room itself is like a mini apartment with a spotless kitchen complete with fridge, microwave, dishwasher, and cookware. So convenient and economical to go to the supermarket and make your own meals. Most restaurants in Port Douglas are pricey in my opinion. The room was also very nicely furnished. There is a mini safe in the room, but they do charge you by the day for using it.

Would stay here again and I highly recommend.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lucyethel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2009

I recently got married in Port Douglas and had several family and friends stay at Freestyle. Anne & Jason could not have extended a warmer welcome to us all and catered to our needs ranging from babies and kids through to adults. The rooms were very clean and modern including large flat screen TV with comfortable seating in both 1 and 2 bedroom apartments. The amenities and pool were great; we did not have to go in search for anything. Lots of information in the lobby for day trips and tours.
My only regret we didn’t stay longer! Certainly a place to stop, relax and unwind.

Thanks again Anne & Jason you made my wedding stress free and everyone only had words of praise for Freestyle.

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MelbourneBride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2009

We had been waiting for this Holiday for a long time and it would be our 1st offical as a family so we went with our son of 6 mths.. and from the minute we arrived Anne was amazing and made us nothing but welcome. Nothing is too much trouble for them and any info you need they have in and are willing to help marrange your day which is great. The rooms are spacious CLEAN and well fitted out with everything that you may need down to dish washer powder and washing liquid tea towels you get my point ... Anne also suggest a few places to eat which were great.. The only now fall for us near our Accomadation was the Peppers beach club it is beautiful to look at and we tryed the BBQ night A WASTE of money. That was the only negative the Quicksliver trip to the Reef worth every penny. But i would love to thank Anne and Jason for everything you were great we miss you Oliver sends a kiss THANK YOU XXXXXXXX

Helpful?
1 Thank ipexMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newzealand
1 review
Reviewed 26 April 2009

We have just had a wonderful stay at the Freestyle Resort. The managers Anne and Jason could not have been more welcoming or helpful during our stay. The rooms were lovely and clean and the surrounds great. Loved the pool! Thank you Anne and Jason for making our holiday special.

  • Stayed April 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catnewzealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heathrow
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 April 2009

We spent a very enjoyable week at this resort.
The proprietors could not do enough for us and were very helpful/knowledgable re all the local information.
The resort/self-contained rooms were very clean and comfortable and had everything needed for a pleasant stay.
It was a short walk to the town's main street which had loads of bars and eateries plus well stocked supermarket.
Tip: The Combined Clubs (aka The Tin Shed) situated next to The Marina does good value food/beverages in a setting belying its prices.

  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GabbyfromHayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Port Douglas hotels
0.9 mi away
Sheraton Grand Mirage Resort, Port Douglas
0.6 mi away
Lazy Lizard Motor Inn
Lazy Lizard Motor Inn
#1 of 43 in Port Douglas
5.0 of 5 bubbles 546 reviews
0.2 mi away
Meridian Port Douglas
Meridian Port Douglas
#9 of 43 in Port Douglas
4.5 of 5 bubbles 670 reviews
Show Prices
Show Prices
Show Prices
5.1 mi away
Mai Tai Resort
Mai Tai Resort
#5 of 43 in Port Douglas
5.0 of 5 bubbles 466 reviews
1.9 mi away
Oaks Lagoons
Oaks Lagoons
#16 of 43 in Port Douglas
4.0 of 5 bubbles 757 reviews
2.6 mi away
Paradise Links Resort Port Douglas
Show Prices
Show Prices
Show Prices

Been to Freestyle Resort Port Douglas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Freestyle Resort Port Douglas

Property: Freestyle Resort Port Douglas
Address: 47 Davidson St, Port Douglas, Queensland 4877, Australia
Phone Number:
Region: Australia > Queensland > Port Douglas
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Port Douglas
#3 Family Hotel in Port Douglas
#6 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Freestyle Resort Port Douglas 4*
Number of rooms: 31
Official Description (provided by the hotel):
Freestyle Resort Apartments are favourites in the Port Douglas market. The Apartments were fully refurbished in 2014 setting benchmark standards for boutique accommodation in the Region. We experience high repeat visitation with many guests returning on an annual basis. Located beachside of Port Douglas with parkland opposite and to the North our location is second to none. Our award winning heated swimming pool and spa is a favourite spot for a quiet read, or just taking in the sun in a lovely tropical garden setting. The little extras like great personalised service from your resident managers Anne & Jason, complimentary pool towels, mid-week room services and free wi-fi broadband internet in all apartments and around the Pool precinct sets the scene. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Agoda, Priceline, Traveltool, S.L.U., TripOnline SA, Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your Freestyle Resort Port Douglas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Freestyle Resort Port Douglas Hotel Port Douglas
Freestyle Hotel Port Douglas
Port Douglas Freestyle Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing