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“Could not fault this gem of a property!”

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Freestyle Resort Port Douglas
Ranked #4 of 43 Hotels in Port Douglas
Certificate of Excellence
Maynooth, Ireland
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Could not fault this gem of a property!”
Reviewed 25 July 2009

From the very first contact I made with Freestyle, I knew that we were on to a winner.

She has been mentioned here in other reviews before mine - but there is one person that makes Freestyle what it is.

Anne (the Manager, Tour Guide Arranger, Receptionist, Local Expert, TV Expert etc), is about as professional and friendly as you could ask of anyone who works in the hospitality industry and is an assest to this wonderful complex.

Situated a comfortable 7-10 minute walk from the centre of Port Douglas, Freestyle Apartments are wonderfully airy, well equipped and suited to lots of different types of people.

We stayed in Apt. 25 for 1 week, and as Anne herself admitted - this is one of the best apartments in Freestyle.

A one bedroom apartment with a nice size living area with a 28 inch flatscreen television was a good start - this even had premium sports channels (Fox Sports) which was a nice touch for me!

A small kitchenette included a good size fridge freezer and lots of plates, glasses, cutlery etc. and even a mini dishwasher which was a nice addition. Lots of cooking utensils are offered if you are feeling culinary!

The bedroom is quite big and there is a reasonable amount of storage space.

Shower / Toilet room is big. There was no bath in ours but who needs one!

The Balcony area had a patio table with four chairs and two larger armchair type chairs, ideal for lying back in and enjoying a nice glass of sparkling ozzie wine!

The living room has a powerful Air Con unit and ceiling fans in the living room and bedroom help circulate the air around the rooms. It actually gets too cold if you leave it on for too long!

The balcony has a ceiling fan also.

Getting back to Anne - she was very welcoming and gave my wife and I a tour of the facility when we arrived - pointing out where we were, helping us get our bearings and offered advice on where to eat, where to go and even pointed out short cuts if we were willing to try them.

She organised a wonderful tour for us to the Reef. Without a doubt QUIKSILVER tours offer a wonderful day out. Well worth the money.

Were were charged $175 AUS per night - which for us Irish, worked out at an incredible €100 per night - which in our book was EXCELLENT value for the service you got and the beautiful surrounds of Port Douglas.

We had looked into staying at some of the other resorts in PD and we are thankful now that we didn't.

Parking is available underground and there is a small pool area available with a BBQ for those who want to entertain themselves!

Without a doubt, I could not fault Freestyle Apts in the 7 days that we spent there.

We hope to get back there some day soon!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slumped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (145)
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English first
Canberra
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2009

I stayed for approximately four days with some friends in a lovely two bedroom apartment. It was quite spacious with good facilities (two bathrooms (although no door on the upstairs one!), nice lounge, balcony (overlooking the old cemetary!), small kitchen) and the resort itself was quite beautiful with a lovely pool and BBQ area and was within walking distance to the main streets and beach (although on hot days just a bit too far).

Unfortunately we had asked for two single beds in both rooms but were given a queen in one, resulting in one of us having to sleep on the pull out couch. We were on the third floor and there was no lift and no one to help us carry our bags up the stairs (or down the stairs on our departure). I arrived at 2pm and departed at 11am - times when I would have expected help to be available. I didn't have an overly large bag but dragging it up two flights of stairs was very difficult and would be impossible for those with injuries, disabilities or the elderly.

On arrival Anne (the manager) spent quite a while running us through a map of Port Douglas pointing out the multiple restaurants, attractions, etc. I realise she was trying to be helpful but instead she was overwhelming and as all I wanted to do was rest after my long flight, I remembered little of what she said.

For the remainder of our time spent there I felt like I was an inconvenience to her. Even though the website states 24 hour service, we were very clearly advised that it was better to make requests prior to 6pm (which felt like a hint not to ask any at all). Upon check-out, although I had already paid airport transfers and these had been confirmed, I was charged again and rather than apologise, I was made to feel like it was my fault I had been re-charged. I was also frustrated that we were paying a reasonable amount of money for our accomodation and yet if we wanted them, we had to pay to have teabags and coffee sachets replenished.

Although this was a lovely resort in a great location, I consider good customer service and appropriate facilities to be extremely important, thus my reason for ranking the resort so low. I would not stay there again because although I enjoyed the apartment, I did not enjoy my stay.

  • Stayed April 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FreestyleResort, Manager at Freestyle Resort Port Douglas, responded to this review, 9 August 2009
We had dearly hoped our 50th review would be reflective of the high standards we strive to achieve for all guests. Let’s get it clear, we like to get it right. Because we care, we remember these guests with some clarity.

Maybe if we relate the flip side of their complaints the ledger should balance a bit fairer.

emm3cee booked through a travel agent for two adults sharing a two-bedroom apartment and in doing so She secured a great deal. emm3cee then ignored the travel agent and came direct to us at Freestyle and advised that there will now be 3 of us (possibly 4) as we're coming up en masse to go to a friend's wedding.

Over the next couple of months the number of guests attached to her booking changed, the flight numbers changed and the multiple arrival times changed. We emailed emm3cee to confirm the transfer arrangements a week before her arrival and confirmed that each person could pay separately for their own transfers. Emm3cee was also advised by us (and if she had bothered to ask, by her travel agent) of the bedding configuration in the apartment. Separate accounts were prepared for the four guests extra expenditures as they had requested, but Bijo said she wouldn’t pay for the transfers because she had given the money to her friend emm3cee. Yes, there was confusion about the separate bills, because neither Bijo nor emm3cee had paid us for the transfers at the time the bill was presented to Bijo.

Can we also clarify that the pool at Freestyle Resort may be used until 10.00 pm and most guests appreciate this and respect the need to be aware that other guests in apartments near the pool may have turned in for the night.

An extensive cook up on the barbecue at that hour by emm3cee is in another league and the four young women who could not work out how to use it without having to call out the managers (and not just once!) to assist at that hour may well have felt a bit let down when they were eventually declined assistance. Later again that evening they set off the smoke alarm in their apartment, disturbing other guests. To cap it off, the next morning they asked to cancel their reef trip less than an hour before departure … it wasn’t as sunny as they had expected and they had changed their minds. It's no wonder we have not forgotten them.

We care passionately for our guests and that they enjoy their stay .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 July 2009

Rented a 2-br place there for 4 nights, nicely furnished, on two levels, upper bedroom had whirlpool, w/ small kitchen, and nice balcony with table and chairs, just as shown in website photo

Have stayed other places there that were comparable or better, but what makes this place outstanding is Anne's great advice on what to do and where to eat. She had good advice on reef trips. E.g., Low Isles is nice, but it's like a day at the beach, if you want to see lots of coral, the outer reef trips are better. I had done a Low Isles trip years ago, and had forgotten that we did find the whole day there a bit long.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CmdrBozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cupertino, California
Level 5 Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 8 July 2009

I had a wonderful stay. Anne, the onsite manager, and her husband made the stay fantastic. The rooms are very well-furnished, clean, and modern. The room in which I stayed, room 8, was very nice. It was essentially a 1-bedroom apartment. It feels like it was renovated very recently and in a very nice way. It was nice to feel like I was staying in a room that was brand new.

The bed was very comfortable. The bathroom was medium-size and was very clean. The living room area was great, with a couch and a couple of chairs and a large flat-screen TV. The TV has two movie channels included. This was the only place in Australia that included movie channels, so I was impressed. The kitchen was very nice, with all of the basic stuff that you would need, and a few extra nice touches thrown in. It even includes a small dishwasher.

The Internet service was free and was the best of anyplace at which I stayed in Australia. The rooms all include Internet service via an Ethernet cable (wired). Additionally, a few of the rooms are close enough to the lobby to receive wireless Internet (which is provided in the lobby area). When I told Anne that it was important to me to have a good Internet connection, she changed my room to one that she thought would have a good chance of being in range of the wireless router.

The room also included a patio that had a table and chairs on it, which was a very nice place to eat dinner or have a drink. Our room overlooked the pool and barbecue area, which was nice.

Anne is extraordinarily knowledgeable about the entire area, and her recommendations really made our trip. She recommended great restaurants. She recommended a very good boat tour on the Daintree River. When I told her that we only had time for a brief day of snorkeling one day, she recommended Reef Sprinter, which turned out to be awesome. It is a relatively small fast boat that gets you from Port Douglas to the Low Isles in just 15 minutes (instead of 1 hour or more on other boats). Then you snorkel for 1.5 to 2 hours, and then you return. I saw some amazing coral and fish. Reef Sprinter stops 100 meters or so from the Low Isles, in an area with great snorkeling. (They also have a glass bottom boat anchored there, for those who do not want to snorkel.) While we were out there, we also saw the Shaolin Chinese junk, which gives tours, and it looked much slower but very cool!

This hotel is a bit of a walk (0.5 to 1 km?) to the main street of shops in Port Douglas, which is Macrossan Street. The hotel includes free parking, so I must admit that we chose to drive to the town instead of walk.

I stayed in Palm Cove the week before coming to Port Douglas, and I much preferred staying in Port Douglas.

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dilara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 July 2009

Our stay at Freestyle was marred by the poor service we experienced from the onsite managers. Emails sent to confirm transport bookings were not answered for weeks. When we did arrive we found the facilities, including the pool, to be great and our room was very comfortable. However we were disappointed at the unhelpful and antagonistic attitude of the onsite managers when we asked for help with the BBQ one night by calling their out of office number. This was wthin the opening hours of the pool so it was reasonable to expect assistance. However we were hung up on after the manager told us very angrily that we should have eaten earlier. In another incident we had to cancel a planned reef trip at short notice that we'd booked through the front desk. However our cancellation request was taken very reluctantly and we were admonished with the threat of 'penalties'. This made us wonder if the onsite managers receive a commission from the reef company which would explain their reluctance to process our cancellation. Finally at checkout, when we asked for separate bills, we were lectured and told that we had caused great inconvenience. We will not be staying at Freestyle again, despite finding our room very comforable and the location convenient.

  • Stayed April 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emm3cee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FreestyleResort, Manager at Freestyle Resort Port Douglas, responded to this review, 9 August 2009
We had dearly hoped our 50th review would be reflective of the high standards we strive to achieve for all guests. Let’s get it clear, we like to get it right. Because we care, we remember these guests with some clarity.

Maybe if we relate the flip side of their complaints the ledger should balance a bit fairer.

emm3cee booked through a travel agent for two adults sharing a two-bedroom apartment and in doing so She secured a great deal. emm3cee then ignored the travel agent and came direct to us at Freestyle and advised that there will now be 3 of us (possibly 4) as we're coming up en masse to go to a friend's wedding.

Over the next couple of months the number of guests attached to her booking changed, the flight numbers changed and the multiple arrival times changed. We emailed emm3cee to confirm the transfer arrangements a week before her arrival and confirmed that each person could pay separately for their own transfers. Emm3cee was also advised by us (and if she had bothered to ask, by her travel agent) of the bedding configuration in the apartment. Separate accounts were prepared for the four guests extra expenditures as they had requested, but Bijo said she wouldn’t pay for the transfers because she had given the money to her friend emm3cee. Yes, there was confusion about the separate bills, because neither Bijo nor emm3cee had paid us for the transfers at the time the bill was presented to Bijo.

Can we also clarify that the pool at Freestyle Resort may be used until 10.00 pm and most guests appreciate this and respect the need to be aware that other guests in apartments near the pool may have turned in for the night.

An extensive cook up on the barbecue at that hour by emm3cee is in another league and the four young women who could not work out how to use it without having to call out the managers (and not just once!) to assist at that hour may well have felt a bit let down when they were eventually declined assistance. Later again that evening they set off the smoke alarm in their apartment, disturbing other guests. To cap it off, the next morning they asked to cancel their reef trip less than an hour before departure … it wasn’t as sunny as they had expected and they had changed their minds. It's no wonder we have not forgotten them.

We care passionately for our guests and that they enjoy their stay .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 31 May 2009

We stayed at the Freestyle Resort for 3 nights and just loved it. Upon arrival the lady at the front was so friendly and welcoming. She gave us 2 beach towels to take on our Great Barrier Reef trip and even called our tour company to confirm our snorkel tour for us the next day. She then walked us to our room and gave us a mini tour of the room.

The room itself is like a mini apartment with a spotless kitchen complete with fridge, microwave, dishwasher, and cookware. So convenient and economical to go to the supermarket and make your own meals. Most restaurants in Port Douglas are pricey in my opinion. The room was also very nicely furnished. There is a mini safe in the room, but they do charge you by the day for using it.

Would stay here again and I highly recommend.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lucyethel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2009

I recently got married in Port Douglas and had several family and friends stay at Freestyle. Anne & Jason could not have extended a warmer welcome to us all and catered to our needs ranging from babies and kids through to adults. The rooms were very clean and modern including large flat screen TV with comfortable seating in both 1 and 2 bedroom apartments. The amenities and pool were great; we did not have to go in search for anything. Lots of information in the lobby for day trips and tours.
My only regret we didn’t stay longer! Certainly a place to stop, relax and unwind.

Thanks again Anne & Jason you made my wedding stress free and everyone only had words of praise for Freestyle.

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MelbourneBride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Freestyle Resort Port Douglas

Property: Freestyle Resort Port Douglas
Address: 47 Davidson St, Port Douglas, Queensland 4877, Australia
Phone Number:
Region: Australia > Queensland > Port Douglas
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Port Douglas
#3 Family Hotel in Port Douglas
#6 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Freestyle Resort Port Douglas 4*
Number of rooms: 31
Official Description (provided by the hotel):
Freestyle Resort Apartments are favourites in the Port Douglas market. The Apartments were fully refurbished in 2014 setting benchmark standards for boutique accommodation in the Region. We experience high repeat visitation with many guests returning on an annual basis. Located beachside of Port Douglas with parkland opposite and to the North our location is second to none. Our award winning heated swimming pool and spa is a favourite spot for a quiet read, or just taking in the sun in a lovely tropical garden setting. The little extras like great personalised service from your resident managers Anne & Jason, complimentary pool towels, mid-week room services and free wi-fi broadband internet in all apartments and around the Pool precinct sets the scene. ... more   less 
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Also Known As:
Freestyle Resort Port Douglas Hotel Port Douglas
Freestyle Hotel Port Douglas
Port Douglas Freestyle Hotel

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