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“Budget family accomodation”

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Reef Resort Port Douglas by Rydges
Ranked #31 of 43 Hotels in Port Douglas
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Budget family accomodation”
Reviewed 18 August 2014

Very disappointing for the price, sad and tired resort with very basic ammenities. We stayed for four nights and were very confused by the four star rating. They charge for every extra including toilet paper, washing powder and pool towels, normally a resort provides these things in the price when you are paying good money. The rooms were supposedly refurbished but they smelled damp and the three bedroom villa had not been maintained eg broken blinds and curtains, lights not working,cheap uncomfortable furnishings and the carpet was lifting on the stairs (which was quite dangerous). The outdoor table and chairs in the supposed outdoor area were dirty and in disrepair and the area didn't have grass just dirt which became mud after a little rain, the outdoor area overlooked the main road. The buffet breakfast couldn't keep up with demand, everything continually running out. Only positives were the proximity to the Town Centre, although you need a car or use the shuttle and the staff were friendly. Overall the entire resort was tired and outdated and left us feeling dissappointed.

Room Tip: We wouldn't really recommend any of the rooms as we wouldn't recommend the resort.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank karlandrachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, 19 August 2014
Hi karlandrachel

We were certified a 4 STAR rating in February this year from AAA Tourism. You may be getting confused with the STAR ratings as there are different categories. We are under the "self-contained" banner, other properties may be under the "hotel" banner and they have different measures. Our facilities and accommodation match the four star self-contained accommodation rating.

We appreciate your comments and will pass them to the relevant departments.

Kind regards

The Team @ Rendezvous Reef Resort Port Douglas
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649 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Shepparton
Level 6 Contributor
116 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 18 August 2014

A group of 6 adults shared a 3 bedroom villa for a week. We had a pleasant stay. It was OK; nothing to rave about, a few small things that could be improved. Service was fine. The best part were the native birds in the nearby bushland. Our villa was adjacent to the open air cinema - the sound could be a problem for young families. The beach wasn't too far away.
The two pools looked enticing; we used the BBQ on a number of occasions.
Overall it was fine.

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank patfshepparton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, 18 August 2014
Hi patfshepparton

Glad to hear you had a great stay with us. See you again next time in Port Douglas.

Kind regards

The Team @ Rendezvous Reef Resort Port Douglas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 August 2014

4 of us stayed here for 8 nights, the accommodation was fantastic. Couldn't floor a great deal, we really enjoyed staying here. However we were taunted each night by the smoke detectors, each night at random times (late evening, early morning) the smoke detectors went off. Had some very sleeplessness nights due to this, they were very consistent. Otherwise everything was great :)

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shauna Kathleen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, 19 August 2014
Hi Shauna Kathleen T

Thanks for the review. We did hear at reception about the smoke detector issue which has been rectified. Please accept our apologies for the disturbance. Otherwise sounds like a great stay!

Kind regards

The Team @ Rendezvous Reef Resort Port Douglas
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Sydney, Australia
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 August 2014

We asked for a quiet villa and were dismayed to be given one (Villa 5) right next to the main road with obvious road noise. It was the only one left and couldn’t be changed. Turned out to be almost no problem with noise though – we closed the doors to the 2nd bedroom, the bathroom, and our own bedroom and then we could sleep in peace. The villa is huge (for two people), the bed very comfortable and shower had plenty of pressure and hot water. The level of cleanliness was satisfactory. Was nice to have a washing machine and dryer, which we used several times during our three days. The continental breakfast had a good choice of items, although they were busy and tended to run out of clean bowls, spoons, etc. (Replacements weren’t too long in coming, though.) Staff provided light (skim) milk on request. WiFi only available in Reception, and very slow. Our computer didn’t have a broadband connection port, which could then have been connected in our room with the cable given to us by Reception. On arrival a kitchen light-bulb was out. When we called Reception they sent someone out straightaway to replace it. Overall, a comfortable stay with attentive and obliging resort staff.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank traveldott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, 17 August 2014
Hi traveldott,

Thankyou for your review. We try our best to accommodate all requests however it is a very busy time for the resort at the moment. Our self-contained villas are spacious and perfect for travellers with the washing machine and dryer. We have complimentary internet in both the villas and reception area. The speed does slow down depending on the amount of users at any one time.

Thanks for choosing to stay with us in Port Douglas

Kind regards

The Team @ Rendezvous Reef Resort Port Douglas
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New Zealand
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 August 2014

We stayed here in July 2014, accommodation was great, we had a rental car, four km from the centre and supermarket. The restaurant was good for eating meals and the self contained villa we stayed in was good for when we ate in. Villa clean and tidy but starting to look in need of repaint. Pool was great. Outside property we maintained. Broadband to room very slow.

Room Tip: Room with a view of the pool would be good.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank PhoenixBloom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, 14 August 2014
Hi PhoenixBloom,

We apprecaiate your review and sounds like you had a great time in Port Douglas!

King regards,

The Team @ Rendezvous Reef Resort Port Douglas
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Sydney, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2014

A pretty average place to stay. We booked this 7 months prior to arriving and I apparently wrongly thought first in best dressed meaning we would get a fairly decent apartment in a nice spot in the resort. How wrong I was, we ended up with the worst apartment on the whole property, positioned right on the front facing the main road and next to the main entrance (apartment 144 I think). There is a small loop road that goes into the resort for access to the reception and this is constantly used all day from 7am to 11pm by shuttle buses every 15-20mins I believe, transfer buses and utility trucks servicing the resort. The groan of diesel trucks is non-stop all day every day. On top of that is the very busy main road leading into Port Douglas. If noise and traffic are problem for you then ask to be away from the main road and away from from the internal loop road. Apparently this is what I should have done as I was informed but never having stayed here and having not received a single piece of correspondence from the resort, I was none the wiser. If noise is not a problem for you then disregard this.

The apartment itself was ok, 2 bedrooms and bathroom upstairs and another bathroom, laundry, kitchen/dining/lounge downstairs. It wasn't all that comfortable with a crappy old lounge and weird shaped triangle dining chairs. It was a bit rough around the edges with an old fridge with rust, broken lamp etc. little things that don't really bother me that much but still adds to the overall experience I guess.

We never got a chance to use the resort amenities such as the pools etc but they looked quite nice. If you're a family thinking of staying here then ask for an apartment surrounding one of the pools and you'll probably have a nice time here.

Room Tip: Google the resort map and ask for a room around the 2 pools areas.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank thefrtmstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, 10 August 2014
Hi thefrtmstr,

Our resort is situated on 15 acres so the property is quite large. The room you mention is at the entrance to the resort. We do our best to accommodate everyone's requests however as you can imagine everyone requests a room by the pool of which we only have a handful in this location! Also, the time when a booking is made has no impact on the room guests are allocated to. There are many other factors involved such as room type booked, length of stay, specific requests and so forth.

If the room is not to your liking, the best option is to check with reception to see if a room move is possible otherwise they can provide alternative options.

With regards,

The Team @ Rendezvous Reef Resort Port Douglas
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Travellers are raving about these Port Douglas hotels

Cooroy, Australia
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 August 2014

We spent 4 nights in a 2 bedroom villa. The villa was satisfactory, but nothing fantastic. It had all the basics and was clean. It was well priced, especially as it included a buffet breakfast. Ideal for us as we were really only there to sleep as the days were spent exploring the region.

Room Tip: I would definitely make sure you request a villa that has been recently refurbished.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RendezvousTeam2014, Manager at Reef Resort Port Douglas by Rydges, responded to this review, 7 August 2014
Hi Vanessa B,

Thanks for your review at our resort. Glad to hear you were able to get out and about and see the sights our wonderful region has to offer.

Kind regards,

The Team @ Rendezvous Reef Resort Port Douglas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Reef Resort Port Douglas by Rydges

Property: Reef Resort Port Douglas by Rydges
Address: 121 Port Douglas Rd, Port Douglas, Queensland 4877, Australia (Formerly Rendezvous Reef Resort Port Douglas)
Region: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#14 Top resorts Hotel in Port Douglas
#25 Luxury Hotel in Port Douglas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Reef Resort Port Douglas by Rydges 4*
Number of rooms: 98
Official Description (provided by the hotel):
Reef Resort Port Douglas by Rydges offers two storey 1, 2 and 3 bedroom villas each with a kitchen, laundry, separate lounge and dining areas, TV/DVD player and balcony or patio in over 110 square metres of living. Set on 15 acres of lush tropical gardens offering plenty of room to spread out and enjoy the facilities which include 2 large lagoon-style pools, 1 leisure pool, a children's pool, children's playground, gymnasium, 25m lap pool, tennis courts and a family BBQ area. ... more   less 
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Also Known As:
Rendezvous Reef Resort Port Douglas Hotel Port Douglas
Rendezvous Reef Port Douglas
Rendezvous Reef Hotel Port Douglas

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