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“family holiday”

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Pullman Port Douglas Sea Temple Resort & Spa
Ranked #14 of 42 Hotels in Port Douglas
Certificate of Excellence
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“family holiday”
Reviewed 13 August 2014

just got back from seatemple had a fantastic time service was awesome highly commend cindy from the resturant she was fantastic one of the best we have seen rooms were nice and clean we had a penthouse with palm trees right in front so we could not see the pool at all which was dissapointing also woke up one morning to our roof top spa empty and not refilled for the time we were there ... no notice of it at all which was unprofessional as that was our relax time but that wont put a stop to us coming back again ... cant fault the staff or the room service apart from the rude bartender who was rude to a party of 11 people ... we never went back to the pool bar after that so lots of money lost on drinks from his behalf..but things could be updated in rooms starting to look a bit drabby for a 5 star awesome lunch meals from 2 pubs in the main street and yummy pizzas from the beach shack

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank Vicki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 17 August 2014
Thank you for sharing your review of your holiday at the Resort. It's lovely to hear that you enjoyed your family trip.

We shall share your comments with our team, especially with Cindy from AQUA Restaurant.

Thank you for the feedback on the service at the Pool Bar. This will be addressed.

We look forward to your next visit.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Bendigo, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 August 2014

6th August
First time to Port Douglas for me and my wife and what an experience at the Sea Temple. Due to our flights we arrived at the Sea Temple at 11.00am. We knew that we would not be able to just go to our room and relax. We were advised that our room would be ready at 3.00pm but if it would be earlier the front desk would phone me and let me know. We then headed into town to do some shopping and arrived back at 3.15pm to be told that our room was still not ready and so we waited in the lobby. At 3.45pm we asked to see a manager to find out why it is taking so long to get into our room. The front office manager didn't even come out to see us. The wife then asked at 4.00pm if the room was ready, well the response was oh are you the Hunters? sorry I forgot to phone you. Change of shift at 3.00pm and no communication between shifts I suspect.
After being awake for over fifteen hours I was too tired to care. Thanks to David we did have a couple of drinks at the pool side bar on the house.
7th August'
Wife opened up the hotel information folder, only to have a very large cockroach jump out and run away into the bed. Spent next ten minutes chasing it around, but it got away. Still in room somewhere.
8th August.
Came back from town and was feeling a bit peckish, so we decided to order in some pizza and fries by room service. This was at approximately 2.30pm. At 4.15pm I rand back and enquired on the whereabouts of our pizza and chips. Was told that they lost the order and would deliver it straight away. I again asked for the manager and still did not get to speak to him. The pizza and fries were delivered in twenty minutes. We did receive a complimentary bottle of sparkling wine which we enjoyed more than the food.
9th August.
This topped off the trip. We returned from being out on the Great Barrier Reef which we had to leave at 9.15am on the bus. We arrived back at 5.05pm we walked passed our tray with the empty pizza box and chips container on the lower level near our unit. Then when we got to our door we found that housekeeping had rigged the door so it wouldn't lock with a tea towel. Upon entering the studio unit we also found the cleaning products still in the room. As the cleaners finish at 3.00pm our room had been left in this condition for over two hours. Due to the fact we went out on an all day tour to the reef, my wife and I left all our electronic devices and some valuables in the room. Thanks and lucky they were all still there. This was reported again to the front desk after we went out in town for some beautiful dinner at The Lure and had cooled down. Again we received a couple of free drinks for the inconvenience.
The next day we returned to find a bottle of red from Jennifer as an apology and also informed that she had tried to phone me a couple of times in the morning. Well Jennifer I check my phone but no missed calls. You may have left a note at the front desk for us. I thank you for the wine, but the wife and I don't drink cheap red wine. It come from our local area and can purchase it here for next to nothing.
All in all I would now not recommend the Sea Shack to any of my friends or family and will also inform our travel agent regarding the amount of trouble we had at this place.
I have stayed in better places with lower star ratings. How can they say this is five star? By the price it costs to stay here is my guess.
Oh and get rid of the birds nest in the lobby. It looks poor for your standard. First impressions are important.
Do yourself a favour and stay somewhere else. Oh for pizzas try the Beach Shack just up the road.
A big hello to Alan. Hope you got through to them.

Room Tip: Try somewhere else.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
4 Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 14 August 2014
Thank you for taking the time to provide a review of your time at the Resort. We are very disappointed to hear about the issues you experienced during your holiday. Please accept our apologies for the errors and inadequate service that you encountered throughout the resort. We agree that your stay was not a true Pullman experience of 5 star relaxation.

We are glad that you were able to enjoy your visit to Port Douglas outside of the Resort at Lure Restaurant at the marina and the Beach Shack around the corner.
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Sydney, Australia
Level 4 Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 August 2014

A good choice for prot Douglas, location is further away from town to most hotels , about 10 minute drive, but close to beach. there is a pathway from hotel to beach, about 100 m. The hotels apartments and well maintained and spacious and balconies and lovely. Recommend room with swim up balcony. It's fenced so safe for toddlers. Pool is massive but not heated so in winter months bit chilly but kids were able to still swim. Everything is good about the stay, pool area is lovely with bar and food available till 6 only. Hope they extend this as it is so beautiful to sit out at night but bar is closed. Relaxed and helpful staff. Commend the housekeeping, one of the best attitude and service among five star hotels worldwide. Only drawback is one Resturant which is slow in service and foos is ok but overpriced for day in day out eating. Once is good. A good alternative would be a low key menu at pool bar in the evening, maybe Asian etc.

Room Tip: Swim up room near the loa by is better
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  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank fijimyhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 14 August 2014
Thank you for sharing your comments about your stay. We are delighted that you and your family enjoyed your time with us.

We appreciate the feedback that you have provided on the dining avenues at the Resort. We will share these and your other comments with our team.

We look forward to seeing your again soon.
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1 review
Reviewed 10 August 2014

Excellent place and restaurant and facilities. Mind you... a few rude staff members in the restaurant tainted the experience a bit. The breakfast girls need to find a new job that they actually enjoy I think. And the rooms need a bit of an upgrade and some work on fixtures and fittings.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 14 August 2014
Thank you for providing a review of your stay at the resort.

We appreciate the feedback that you have given on the service that you received in AQUA Restaurant. Please accept our apologies for the inappropriate behaviour.

We hope that you enjoyed your time in Port Douglas during your visit.
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Sydney
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 August 2014 via mobile

Loved the quiet location and being right on the beach. The pool was lovely and so to were the rooms. We had a 2 bedroom penthouse with spa deck. Buffet breakfast was great. The kids thoroughly enjoyed this resort too. We will be back.

Stayed July 2014, travelled with family
Helpful?
1 Thank Madori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 14 August 2014
Thank you for sharing your review of your stay with us. We are delighted that you loved our secluded location on Four Mile Beach and that your family enjoyed their visit to Port Douglas.

We will see you again soon.
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Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2014 via mobile

Visited resort for dinner and the food was stunning. I could not fault all 3 courses. The restaurant is a beautiful space and we were made extremely welcome by the young gentleman that looked after us for the evening.
Highly recommend

Stayed August 2014, travelled with friends
Helpful?
1 Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 14 August 2014
Thank you for your high recommendation! It's lovely to hear that you had such a fantastic evening in AQUA Restaurant.

We look forward to seeing you again.
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Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

We been stayed for pre-accommodation before join the 3 nights 4 days GBR cruising. We did not go out and only at this resort.
Staff very helpful and our apartment was clean, Beautiful room with big bathroom. The spa bath was great.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Sonu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelvin D, General Manager at Pullman Port Douglas Sea Temple Resort & Spa, responded to this review, 11 August 2014
Thank you for your review of your stay with us before you departed on a cruise to the Great Barrier Reef. We're delighted that we could provide everything your need and that you enjoyed your time at the Resort.

We look forward to seeing you at the Resort again soon.
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Additional Information about Pullman Port Douglas Sea Temple Resort & Spa

Property: Pullman Port Douglas Sea Temple Resort & Spa
Address: Mitre St, Port Douglas, Queensland 4871, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Port Douglas
#3 Spa Hotel in Port Douglas
#4 On the Beach Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#10 Luxury Hotel in Port Douglas
#13 Family Hotel in Port Douglas
#14 Romantic Hotel in Port Douglas
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Port Douglas Sea Temple Resort & Spa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more   less 
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Also Known As:
Sea Temple Resort And Spa Port Douglas
Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
Sea Temple Port Douglas
Sea Temple Resort Port Douglas

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