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“Relaxation in Paradise”
Review of Peppers Beach Club

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Peppers Beach Club
Ranked #12 of 42 Hotels in Port Douglas
Certificate of Excellence
Reviewed 24 August 2013

We, a couple of recently- turned seniors were looking for a comfortable place to stay in Port Douglas after a bad experience in Port Douglas last year, due to a very uncomfortable bed. However, it was not just a very comfortable bed that made this 8 night stay so memorable! The balcony of our apartment overlooked the magnificent beach pool area, from which we could watch families enjoying themselves, as we also did, wishing our young grandchildren were there to enjoy the beach pool with us. The staff were pleasant at all times and we liked the relaxed atmosphere. The location was perfect, being easy walking distance to shops, restaurants, beach and surf club where we enjoyed many lunches. We hope we can return next year!

  • Stayed: August 2013, travelled as a couple
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1  Thank Margaret K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,161 - 1,167 of 1,557 reviews

Reviewed 21 August 2013

As a couple of "seniors" we stayed at Peppers for 9 nights in July 2013. We were very courteously received and taken to our penthouse suite by the Concierge Gavin. The suite has a wonderful outlook over the pool. We had full cooking facilites including a dishwasher and a lovely barbeque on the balcony. There was even a washing machine and dryer. The bathroom was well appointed but we were a little disappointed that there was no bath. Also the tiles in the shower were quite slippery, so I think some grab rails are warranted. However we asked for and received from housekeeping a rubberised bath mat which helped some. The place is extremely clean and nothing is too much trouble for the staff. Our accommodation was not in the main building but in a wing with a lift. For anyone even slightly disabled I would suggest a room on the ground floor in the main building would be preferable, saving a walk via 2 pool gates to get to the wing. Peppers is about 5 minutes stroll to the beach where this is a little cafe serving breakfast and lunch. We would happily stay at Peppers again if we had a car, but without one, we would probably look for something closer to the shops, restaurants and the marina. All the staff were charming and helpful. Special mention for Gavin the Concierge who looked after us very well. Our thanks and best wishes to you all.

Room Tip: Our penthouse suite was very quiet.
  • Stayed: July 2013, travelled as a couple
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Thank SydneyMidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy N, General Manager at Peppers Beach Club, responded to this reviewResponded 29 August 2013

Dear SydneyMidge,

Thank you for taking the time to post regarding your recent stay with us.

All of our one, two and three bedrooms are self-contained, even with a BBQ on the balcony as you mentioned. Sorry to hear that you were a little disappointed about no bath - there are no baths in any of the rooms.

Good to hear that Housekeeping was able to assist you with the non-slip mat for the shower. I will be sure to pass on your comments to our housekeeping team regarding your feedback in the cleanliness.

Thank you for the amazing feedback regarding the 'Charming Staff' - though in particular Gavin in Concierge - He is a true asset to our team and our guests.

Please ensure that you contact the resort direct (portdouglas@peppers.com.au) on your next visit so that we can look after you as return guests.

We look forward to welcoming you back in the near future.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Bach Club

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Reviewed 13 August 2013

My wife and I stayed at Peppers for 9 days in August. It was absolutely brilliant. We had a 2 bedroom apartment on the 2nd floor, which was fully self contained with a full kitchen and a bbq on the balcony. Ideal for cooking up a couple of snags and enjoying a beer while taking in the fantastic views overlooking the pool. We had continental breakfast as part of our deal, which was really good with a great selection of food available. If I was to be picky, the only fault I could find was that the beds in both rooms were in fact only king single beds pushed together, instead of a true king sized bed. This was the only disappointing part of an otherwise awesome holiday. This was one of the best and most relaxing holidays we have ever had, only made better by the wonderful staff, who were there at any time to answer any question or recommend what to do or where to eat or whatever. Brilliant.

  • Stayed: August 2013, travelled as a couple
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Thank nick d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy N, General Manager at Peppers Beach Club, responded to this reviewResponded 29 August 2013

Dear nick,

Just a quick note to say thank you for your great feedback regarding your recent stay with us.

Karl our Executive Chef has been working hard to improve our Breakfast offering and he will be chuffed to read your comments.

It is always great to read comment regarding the 'wonderful staff' - I cannot wait to share your post with them.

Please make sure that you contact the resort direct (portdouglas@peppers.com.au) on your next visit so that we can look after you.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Beach Club

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Reviewed 12 August 2013 via mobile

My in-laws stayed here, so this is just a review of the times we joined them with our young kids. Their room was a penthouse, but no lift meant they had to climb 3 flights of stairs. Their well equipped room overlooked the pool. The swim up rooms looked better though, especially with a family. The beach style pool was the best thing I saw at the resort. Approx 50m long with sand covering the ground for most of it. So perfect for the kids! Location is also great, walking distant to centre of port Douglas.

  • Stayed: August 2013
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Thank scos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy N, General Manager at Peppers Beach Club, responded to this reviewResponded 29 August 2013

Dear scos,

Thank you for taking the time to post regarding your recent stay with us.

We agree we are lucky to have such an amazing lagoon pool; for families to relax around during the days. The kids and the big kids love our pool.

We do have lifts at the resort though do not service all rooms; we try to make this as clear as we can at point of booking and make every attempt to fulfil our guests requests.

Hope you had a safe trip back to Perth and we look forward to welcoming you and your in-laws back to Peppers Beach Club.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Beach Club

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Reviewed 10 August 2013

My husband and I stayed at Peppers for 8 days in July and absolutely loved it. We had a one bedroom apartment on the 2nd floor overlooking the pool and could not fault anything. In fact I have kept telling everyone how wonderful our stay was. We thought the continental breakfast was delicious and did wonder what other people on trip advisor were complaining about. Seasonal fresh fruit yoghurt juice and a choice of toast muffins and Danish pastries. We did not tire of it and to eat in such beautiful surroundings was just fabulous. Thank you to all the staff for a wonderful
Stay. We will be back

Room Tip: 2nd floor overlooking the pool
  • Stayed: July 2013, travelled with family
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1  Thank Marg14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy N, General Manager at Peppers Beach Club, responded to this reviewResponded 11 August 2013

Hi Marg,

Just a quick note to say thank you for the great feedback on your recent stay.

I look forward to sharing your post with the entire team.

Make sure that you contact the resort direct on portdouglas@peppers.com.au or 07 4087 1000 when you are booking your next trip.

Marg, thank you again and we look forward to welcoming back to Peppers Beach Club.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Beach Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2013

No trouble!! From our first contact; Alison in Reservations was fabulous! Penthouse rooms 301/02, great for entertaining; no noise! Plenty of room! Cocktails at the bar were divine! Keep up the great work! Wonderful pool.........I could go on!

  • Stayed: August 2013, travelled on business
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2  Thank Paula S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy N, General Manager at Peppers Beach Club, responded to this reviewResponded 11 August 2013

Dear Paula S,

Greetings from Port Douglas.

Thank you for your post regarding your recent stay. We are very lucky to have Alyson on the team and we think that she is fabulous as well.

We are lucky to have such an amazing pool, though the cocktails around the pool make it even better.

Thank you especially for the comment 'Staff are fantastic' - I was chuffed to read this and cannot wait to pass it onto the team.

We look forward to welcoming you back to Peppers Beach Club.

Kind regards,
Jeremy Nordkamp
General Manager - Peppers Beach Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2013

The location is perfect, walking distance to all restaurants, shops, beach and market. The hotel pool was beautiful, nice cocktails at the bar, and staff were all helpful. We had a one bedroom apartment with balcony and bbq, very spacious and comfortable. It would be good if the aircon in the gym could be cooler ( was too hot and bit stuffy in gym ) but thats being picky! A nice, quiet resort.

  • Stayed: September 2012
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Thank Ruby201213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peppers Beach Club

Address: 20-22 Davidson St, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)
Region: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Port Douglas
#4 Family Hotel in Port Douglas
#5 Top resorts Hotel in Port Douglas
#8 Luxury Hotel in Port Douglas
#17 Romantic Hotel in Port Douglas
Price Range: £145 - £319 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Peppers Beach Club 5*
Number of rooms: 100
Official Description (provided by the hotel):
Peppers Beach Club, Port Douglas offers beautifully appointed spa suites and one, two and three bedroom suites, some complete with private swim-up pool decks, and feature free WIFI (up to 500MB) free movies, air conditioning, balcony, bathrobes, cable/pay TV and CD player. Kitchen facilities are available in 1, 2 & 3 bedroom suites. Washer/dryer (available only in 1, 2 & 3 bedroom apartments). The resort features a serene lagoon pool with sundeck and spa, fitness centre, concierge and tour desk making access to a range of exciting reef and rainforest experiences easy. If pampering is what you seek, a visit to the Exclusive Spa is a must or hire a bike and make your way to Four Mile Beach. Sublime Bar & Grill is located on the ground floor overlooking the stunning lagoon pool. Enjoy breakfast daily from 7.00Am - 10.00am, lunch from 12pm - 4pm and dinner from 6.00Pm - 8.30Pm *Restaurant is closed on Sunday and Tuesday nights. ... more   less 
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Also Known As:
Peppers Beach Club Port Douglas Hotel Port Douglas
Peppers Beach Port Douglas
Peppers Beach Hotel Port Douglas

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