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Peppers Beach Club
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Reviews (1,792)
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Reviewed 6 August 2014

Cocktails were amazing, Location fantastic, rooms were spacious but the cleaning staff were a bit slack, left coffee cups dirty for 2 days, did not replace coffee pods etc etc.... The bed was made shockingly also....
But food and restaurant nice.

Room Tip: Corner rooms on side street
  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Janmick04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pepperscraigieburn, General Manager at Peppers Beach Club, responded to this reviewResponded 11 August 2014

Thank you Janmick04 for taking the time to provide feedback on your stay. Great to note that overall you enjoyed your stay. Thank you for brining the housekeeping issues to our attention and I advise this has been addressed with the relevant staff and retraining is being undertaken to ensure they are up to the required high standard. I am very sorry that this impacted on your stay. We do hope you will visit again sometime. Kind regards Robyn & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

Overall, Peppers is a great place for a holiday. We booked Room 124 which is one of the Swim up rooms. It is managed by Belle Property Group. You pay a bit extra for the prime location. Unfortunately as Belle manage this separately it does have its issues. Firstly, your room does not get serviced regardless of the length of your stay. We contacted Belle and said they could arrange a service for $130 extra! A lot for a bedding change and some toilet paper. it is also a bit more difficult to arrange room service. Some of the Peppers staff don't like you to take cocktails/food back to your room. You also can't room charge anything. You need to leave your credit card with them. The staff we dealt with were great though. The room itself was nice and the resort is a good place. We have a 2 year old and it was a good place to bring your kids. For some reason, nearly every day the lawns were being mowed, hedges trimmed, blower/vac being used. So for a good 2 hours each day you have that sort of noise to deal with. It would be good if they had maintenance performed at a time which is not prime for guests.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Dave M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pepperscraigieburn, General Manager at Peppers Beach Club, responded to this reviewResponded 16 September 2014

Hi Dave

If you book with Peppers Beach Club you will have access to all of the facilities. It is a great location and a fantastic pool area. Hopefully you will stay with us when you next visit. Kind regards Robyn & Team

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Reviewed 6 August 2014

My recent stay for two nights at Peppers Beach Club in Port Douglas was extremely enjoyable.
The Resort itself is tropically beautiful, the pool area spectacular, all the staff were very friendly, helpful, efficient and professional.
The accommodation with balcony spa bath overlooking the pool area was luxurious and inviting.
I would definitely stay there again.
I have no hesitation in highly recommending Peppers Beach Club for its friendly, helpful staff, classy accommodation and beautifully tropical environment.

Room Tip: Overlooking pool area
  • Stayed: July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pepperscraigieburn, General Manager at Peppers Beach Club, responded to this reviewResponded 11 August 2014

Hi Peter Thank you very much for taking the time to provide feedback. Great to note that you enjoyed your stay and the staff looked after you well. Will ensure the staff recieve your feedback as it is always great to know when you have performed your job well. Thankyou for your recommendation. We look forward to welcoming you back soon. Kind regards Robyn & Team

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Reviewed 5 August 2014

Ample rooms, lots of space to put clothes, great bed and shower. All you need. Plus....
Your own washing machine and dryer. Very handy when travelling for a long time in Australia.
Breakfast was great.
Pool was amazing design. Inbedded atificial beach looking fantastic, with coconut, white sand, huge pool, center of the whole area. Wonderful!
Walking distance from center town's great restaurants and shops. Perfect location!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Marcos R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pepperscraigieburn, General Manager at Peppers Beach Club, responded to this reviewResponded 11 August 2014

Thank you Marcos for taking the time to review your stay. Great to note your enjoyed your stay and dining experience. It is a fantastic location close to town and the beach and yes the pool is amazing. We hope you enjoy the remainder of your time in Australia. Kind regards Robyn & Team

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Reviewed 3 August 2014

We were in Room 126 for 10 days and the whole experience was fantastic.
As this room is managed by the hotel we did not experience any of the problems of our neighbours in 124.
Peppers manage the property brilliantly.
Unfortunately those units independently managed do not receive the on site services that one normally expects in a hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank 305harryone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pepperscraigieburn, General Manager at Peppers Beach Club, responded to this reviewResponded 8 August 2014

Thankyou 205Sharryone for taking the time to provide feedback on your Peppers experience. The staff are very passionate about the Hotel and what they do and it is great to know this recognised. We look forward to welcoming you back sometime in the near future. Kind regards Robyn & Team

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