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“Top stay”
Review of Oaks Lagoons

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Oaks Lagoons
Ranked #16 of 43 Hotels in Port Douglas
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Top stay”
Reviewed 8 May 2014 via mobile

Perfect apartments great for family
Apartments can be connected
Best 2 nd floor rather than swim out better privacy
We had 3 rooms 2 bed rooms Heaps of room plus privacy for each couple
Loved the spa on balcony on second floor
This is not on ground floor

Stayed April 2014
Helpful?
1 Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this review, 15 May 2014
We are pleased you enjoyed your stay at the Oaks Lagoons in one of our 2 bedroom deluxe apartments. A hot spa at the end of a day is a great way to really relax particularly if there is a glass of bubbles handy! We also have some 3 bedroom 2 bathroom apartments now which can accommodate up to 6 people. Hope you can escape to Port Douglas for another top stay some time soon.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (255)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Stratford, Australia
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 May 2014

My hubby and I recently stayed 6 days and knowing that this hotel did not have dining facilities, we were advised of dining next door. Upon arrival Tina was wonderful and her customer service skills were excellent. She was friendly and caring and more than happy to help with suggestions for meals and transport details as we did not have a hire car. Tina also confirmed our tour bookings and we even upgraded on one. There is a bus that runs from 7 am until midnight every day of the week and it is only $5 each way per adult with options for weekly passes. Tina was very helpful when we upgraded our room to a swim up room which has the pool outside the back door. All rooms are air-conditioned and there is massage facilities available; also the pools are exceptionally clean. There were occasions that we received happy greetings from reception, however other staff members were always wanting to know what we were up to and to give suggestions when visiting those areas. We are going to be recommending Oaks to friends and family and hope to re visit with the children later in the year.

Room Tip: Rooms on Langley street side has 3 pools that are in the sun which makes them warmer than the other...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this review, 7 May 2014
Hi Megan, many thanks for the great wrap for Tina and the Oaks Lagoons. We are so pleased to hear you had a really good holiday and that we were able to help make that happen by providing some extra information to you about Port Douglas during your stay. I can only encourage future guests who may be reading this, to drop by reception after you have settled in and got your bearings. We do provide a lot of information on check-in, both written and verbally, and we love telling people about our region. So it is always a good idea to come back and give us a heads up on what you would like to do or what you could do during your available time. If you are staying for a few days, we encourage both partners to check-in together as we have so much to tell you about. Thank you for offering to recommend us Megan, we look forward to welcoming your friends, and hopefully yourselves again some time in the future.
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Lara, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2014

We recently stayed at Oaks Lagoons, and could not have been happier. Staff couldn't have been cheerful and helpful. Everyone made you feel as though you were important to them. There was 5 of us, and with the design of the apartment, we never felt as though we were on top of each other, and having the pool just out our door was a fantastic experience.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Naomi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this review, 7 May 2014
Thanks Naomi, great to read your party had a great time during your stay at the Oaks Lagoons. Our 2 bedroom (with 2 bathrooms) apartments are very popular with large families or for 2 couples having a holiday together as you do still have plenty of personal space but get the savings of sharing an apartment. There are many apartments in Port Douglas, but not many offer the swim out option. And most of the others are at the 5 star level and price, where we are the only 4 star property offering this holiday indulgence! Let’s face it, on holidays you do spend a fair bit of time in your room, so a room with your own personal access point to the pools, is a big bonus! Love to have you stay with us again.
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Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 April 2014 via mobile

I stayed recently in a two bedroom with my mum. The two bedroom layout meant we both had our own space but plenty of room for meals together. Close proximity to four Mile Beach and very friendly and helpful staff...I highly recommend this property

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this review, 4 May 2014
Hi Cathy, I am pleased you had a great time with your Mum at the Oaks Lagoons. It is important to have your own space and our 2 bedroom arrangement, each with their own bathrooms does work well in these situations. 4 mile beach has been gorgeous of late, whether for finding a quite spot to read or for the more energetic, enjoying a 45 minute walk along the beach up to the main street. Hope to have you both back again at some time for another girls getaway.
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Sydney, Australia
1 review
Reviewed 28 April 2014

We stayed nine days in a one bedroom apartment with plunge pool. While the apartment had small issues with its standard of finish the room was very clean and the staff went above and beyond to make our stay memorable and worry free. The main pools and the private pool are sparkling clean. Tour assistance was excellent. The staff are consistently friendly and helpful about the region and pointed us to some great locations. Kitchen had adequate utensils that were clean. Air conditioners are in every room and apartment was spacious and quite private with walled courtyards.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this review, 29 April 2014
Great to hear you enjoyed your stay in our plunge pool apartment and took in some of Port Douglas’s great natural attractions whilst you were here. I am pleased our staff looked after you so well. We love telling our guests about our region and sharing our local knowledge with our guests, then seeing how we have helped them have an awesome day when they come back in. As you would have found, booking in advance for any tour is not really necessary. The day prior will get our guests on just about every tour, or in very very busy times, 2 days in advance! We hope you will find an excuse to visit us again at some stage. Thank you for your business.
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Sydney, Australia
Level 1 Contributor
3 reviews
Reviewed 27 April 2014

It's an ok place to stay if you just want to sleep and swim in a clean place.

They don't have many facilities and ask you to go next store to the Ramada if you want to eat anything or get the shuttle bus to the city (best to rent a car as the shuttle bus in Port douglas is very expensive).

The room we stayed in was generally clean but the kettle was well beyond its use by date and smelled bad.

The front desk service was quite varied. The woman who was there in the mornings was Excellent, very helpful with travel advice and got things done efficiently and quickly. The woman in the afternoon was pretty useless. She didn't give you any advice or suggestions and seemed very disinterested. I went to see her a few times and sometimes she was sitting on the front desk counter (very unprofessional)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sendafire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this review, 29 April 2014
It was a pleasure having you stay with us. A car is certainly a convenience but many guests and most of our owners find the shuttle is substantially less cost at $5 per person than having an under utilised car based on any daily rate. A car could be locally hired then just for those days when you do want to go exploring. I am sorry you found the front desk varied, this does not meet our expectations either. I have messaged you directly seeking additional information in this regard to ensure the training is appropriately directed. If you are looking to escape the Sydney winter again sometime, we would welcome the opportunity to have you stay with us again.
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Adelaide, Australia
Level 6 Contributor
191 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 26 April 2014

If you're just looking for a place to stay while you explore the area, this is a pretty good pic. I got a good price, the staff were nice and the room was acceptable. If you want a resort or plan to spend a lot more time in the hotel than exploring you could probably do a little better.

If you stay here it is best if you have a hire car. Port Douglas central is a bit beyond walking distance. There's plenty of parking in town and at the Oaks. So I'd encourage you to get a car.

Stayed April 2014, travelled as a couple
Helpful?
Thank Jason-ASDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this review, 29 April 2014
Thanks Jason for submitting a review following your recent stay. I am not sure if you had a hotel room layout or a full apartment from what you have written. The longer the stay the more I recommend taking advantage of having a full apartment which comes with the additional space and facilities which makes it more comfortable for a longer stay. There is certainly plenty to do here, three days can be quickly lost just doing the 3 major iconic must do’s; Great Barrier Reef, World Heritage Rainforests and the village of Kuranda; and that’s without allowing for chill-out days. I hope you tried the local town shuttle whilst you were here; also a great option to get around, particularly when enjoying a long lunch or dinner and driving home isn’t an option! We would love to have you back on your next visit to Port Douglas.
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Additional Information about Oaks Lagoons

Property: Oaks Lagoons
Address: 2 Langley Rd, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Port Douglas
#23 Family Hotel in Port Douglas
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Oaks Lagoons 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Just 3 minutes stroll to Four Mile Beach, the new Oaks Lagoons Port Douglas is a relaxed getaway which aims to please with its friendly service, relaxed ambiance and unique ‘lagoon’ lifestyle. There are six lagoon-style pools, from which guests can swim to their apartment balconies, as well as barbeque facilities within a lush landscaped setting to make the most of the tropical breezes. At the Oaks Lagoons, accommodation styles vary, from hotel rooms with large corner spas, to 1 and 2 bedroom apartments complete with gourmet kitchen and laundry facilities. There are also rooms with the ‘swim out’ option or apartments with their own private plunge pool and spa. All rooms offer air conditioning, king beds, broadband connectivity and balcony. ... more   less 
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Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas

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