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“Very Nice apartment”
Review of Oaks Lagoons

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Oaks Lagoons
Ranked #15 of 42 Hotels in Port Douglas
Certificate of Excellence
Reviewed 18 August 2014

We enjoyed 10 days at this apartment, was a ground floor unit, opening onto own entry into pool, nice setting.
The apartment was very roomy, clean and comfy, the pool area is great with BBQ, tables etc
We totally enjoyed staying here, even thou did not spend time around the pool area as was out every day sight seeing
Management were very helpful
Would recommend this complex to all

Room Tip: If you can afford upgrade from a standard room to deluxe, choose the right side of the complex as ge...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
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Review collected in partnership with this hotel
Thank BevCentralCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded 18 August 2014

Thanks Bev for taking the time to submit a review. Great to hear you got out and enjoyed the things to see in the region. This time of the year is a perfect time of the year to visit the tropical north which for our southern guests is a great time to defrost for a while from the chills of the southern winter. Our apartments are quite large with options for 2, 4 or 6 people in a 1, 2 or 3 bedroom option. And for those not so familiar with this property that can be achieved in any combination of single of double bedding configurations. Bev, hopefully you will make another break to the tropical north, possibly with a schedule that might allow for not so hectic a program. Thanks for staying with us.

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566 - 572 of 911 reviews

Reviewed 17 August 2014

Having stayed previously at Oaks Townsville (Qld) and Glenelg (SA), we were pleased to have the same format once more - a spacious well laid out apartment with all that most travellers need - kitchen with dishwasher; washing machine & drier; clothes airer; full-sized fridge/freezer; air-cond.lounge and bedroom with ceiling fans; settee. We stayed 4 nights on the 3rd flr (no worry about bags as there is a lift). Private sheltered balcony with table/chairs and sunlounge was welcome to either chillout/read or to have breakfast. Special deal with adjoining Ramada's restaurant offered good food at reasonable prices + a free bottle of wine! Quiet atmosphere compared with town made for a relaxing stay. Pools were not too cold and one is heated. Excellent service from staff. 5 mins walk to 4 Mile Beach - Walking the sands to town and back made for a good appetite!

Room Tip: As we did not need a swim-out or a spa our top floor apartment was peacefully quiet.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank JOHN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded 18 August 2014

Nothing like an early morning stroll along 4 mile beach to get you into the holiday mode! Strangely something many visitors to Port Douglas don’t bother to experience when the stay in the central CBD area. We are pleased you enjoyed the facilities of our Oaks Apartments and found some time to chill out and relax. Being away from the hubris of the central city really does help with the chill out factor! Hope to see you again for another Oaks getaway and thank you for choosing Oaks properties around Australia.

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Reviewed 17 August 2014

My husband and I spent a week at Oaks Lagoons last month and had a fabulous time. We were accidentally booked in to an upstairs suite when we were meant to have a poolside swim out. No problem, we spent the first night in the suite upstairs and the next day were transferred down to the poolside suite. The apartment was clean and fresh, easy access with a covered car park. Nice to be a little out of town (a five min drive). Also lovely to have discounted meals next door at Ramada. Great accommodation, would definitely stay again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
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Thank Pammy416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded 18 August 2014

We are pleased you got back home safely. Thank you for being so understanding with the initial hiccup with your booking and that your swim out room worked out well for you. Ramada’s Tree Bar & Grill next door does offer a great restaurant option for our guests. As you may have found, pre-paid breakfast voucher are available from our reception and Lagoons guests receive a complimentary bottle of wine when 2 people have dinner. Thanks for staying with us and hope to see you for another visit next year.

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Reviewed 15 August 2014

Would recommend Oaks Lagoon to anyone. The rooms were very spacious and clean. Staff were very helpful and polite and would go out of their way to help any way they could. Even though it was a little way out of the town it was very convenient to all of the attractions around the town.It was the first time my wife and I have been to Port Douglas and we are planning another trip to area.Would recommend to anyone to stay at Oaks Lagoon.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded 17 August 2014

We are pleased to read you enjoyed your time in Port Douglas and thank you for taking the time to submit a review. Our staff do love to help guests get the most from their limited time here and share what ideas and tips that may be of interest to our guests. Yes all tours to major attractions do provide pickups from the resort and many of our regular guests enjoy the lovely walk along 4 mile beach or taking advantage of the flat terrain of Port Douglas to do something different on their holidays and use a bicycle to get around. We would love to have you back again for your next planned trip to Port Douglas.

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Reviewed 11 August 2014 via mobile

We stayed at the Oaks Lagoon for a week. I had low expectations as our group buy deal was so cheap - $600 for 7 nights. The one bedroom swim up room was huge with a great kitchen. Every thing was very clean on our arrival.

Yes the location is away from the main town centre, but it is only 4km away. We hired bikes for the week and cycled every where. There is also the option of cycling to town on the beach, a great way to start the day. Walking only takes 45 minutes.

The Oaks almost scored 4 star from us but there were just a few too many issues that let it down. The bedroom blinds are inadequate to keep out light (the bed was thankfully very comfortable). The bathroom is large but disappointingly had no bathtub even though there is plenty of space for one. There are very few cooking utensils and even less cleaning products. We did our best to keep the place tidy, but suggest some cleaning cloths and bench detergent would have really helped us out. As mentioned by others the couch is very uncomfortable.

My biggest gripe was the pool. Our apartment was advertised as swim up, but the water was freezing. There are multiple pools in the complex, only one of which was heated. We were disappointed not to be able to enjoy the swim up aspect of our room. Only heating one pool creates a two tier system, as obviously, some miss out.

In conclusion, large, great value rooms. Heating all the pools would see us returning again.

Stayed: August 2014, travelled as a couple
Thank gman2103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded 13 August 2014

Thank you for your review of the Oaks Lagoons. I am pleased to read you found the resort excellent value for the deal you purchased and overall enjoyed your holiday. I acknowledge your concerns about the pool temperature and we are working towards a better solution. Three of our pools are on the ‘sunny side’ which are generally warmer and this year we heated one of the other pools. Based on the success of heating this pool I will be putting forward to the owners to heat the other 2 pools that don’t receive as much sun. I would be interested to know what other utensils would have been helpful so I would welcome a call or e-mail so I can look into that further. Thank you for staying with us, I hope on your next visit you find the temperature of the pools more to your liking.

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Reviewed 6 August 2014

Spent 9 nights lovely and relaxing pool access great we were on ground floor step out door into pool. Staff helpful all in all great place for a break. We were with another couple and had ajoining suites very convenient.Would recommend it to anyone looking for peace and quiet

  • Stayed: July 2014
    • Value
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1  Thank Noeline61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded 7 August 2014

Noeline, Thank you for sharing your thought about our property on Trip Advisor. We are pleased you have a lovely peaceful and relaxing break in the tropical north. Our 2 bedroom apartments are fabulous for couples travelling together as you each have your own private areas to retreat to and your own bathrooms. Makes all the difference. Please continue to spread the word and we hope to welcome you back again for another stay one day.

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Reviewed 5 August 2014

we booked a swimout apartment, stayed for 6 nights. The apartment we were given didn't get any sun and pool was cold. We asked if we could move to another apartment on the sunny side, the brilliant ladies in reception managed to move us after 2 days. The new apartment had all day sun and the swimout pool was lovely and warm. The only problem we had was the kitchen could do with a restocked, wasn't enough china or cultery, many thanks to the all the receptionist staff they are the best.

Room Tip: book a room facing north for the sun in the winter months
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank laurice b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LagoonsHM, Manager at Oaks Lagoons, responded to this reviewResponded 7 August 2014

Thanks Laurice for your feedback and taking the time to submit a review. Delighted to hear you enjoyed our resort pools. With our properties layout there is always a quite spot that can be found amongst our six pools. Sound like our reception staff resolved your requests which is something we are always happy to do. Always best to raise concerns so they can be addressed when you are here rather than providing feedback at the end of your stay or after, when it is something that could be resolved on the spot. Hope to have you back again for another tropical vacation soon.

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Additional Information about Oaks Lagoons

Address: 2 Langley Rd, Port Douglas, Queensland 4877, Australia
Phone Number:
Region: Australia > Queensland > Port Douglas
Amenities:
Business Centre with Internet Access Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Port Douglas
#23 Family Hotel in Port Douglas
Price Range: £56 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Lagoons 4.5*
Number of rooms: 127
Official Description (provided by the hotel):
Just 3 minutes stroll to Four Mile Beach, the new Oaks Lagoons Port Douglas is a relaxed getaway which aims to please with its friendly service, relaxed ambiance and unique ‘lagoon’ lifestyle. There are six lagoon-style pools, from which guests can swim to their apartment balconies, as well as barbeque facilities within a lush landscaped setting to make the most of the tropical breezes. At the Oaks Lagoons, accommodation styles vary, from hotel rooms with large corner spas, to 1 and 2 bedroom apartments complete with gourmet kitchen and laundry facilities. There are also rooms with the ‘swim out’ option or apartments with their own private plunge pool and spa. All rooms offer air conditioning, king beds, broadband connectivity and balcony. ... more   less 
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Also Known As:
Oaks Lagoons Port Douglas
Oaks Lagoons Hotel Port Douglas

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