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“Not recommend!”

Sunseeker Holiday Apartments
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Sunseeker Holiday Apartments
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not recommend!”
Reviewed 9 August 2012

No one was around to greet us on arrival and eventually we found some one to help us find reception 2 hotels over. We booked 3 nights and were told to leave on the 2nd. We were told that talking, laughing or even whispering were not permitted on the balcony and is a breach of contract. The contract also stated that if you leave and rubbish or any dirty dishes you will be charged an extra fee.
We found mold on the utensils, pans and the toilet system was falling apart. Also the spare blankets smelt like they had never been washed.
The manager was extremely rude. We did not recieve a refund for the 3rd night.
We were happy to leave and found that Mantra in the village was perfect for our needs. I would not recommend staying at Sunseeker apts Port Douglas.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rustyangel121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

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Rating summary
  • Location
  • Rooms
  • Sleep Quality
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Brisbane Region, Australia
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 March 2008

This covers room 4
Room and linen were clean building is not brand new but has
been recently painted. airconditioned in both bedrooms and
the lounge all being both quiet and efficient. Both pool and barby
were well maintained. Garrick St proved to be quiet and well
located to amenities. Enjoyed our stay but would not want to
pay the full listed price.

  • Liked — location
  • Disliked — a bit of maintence needed
  • Stayed March 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rovver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pencoed South Wales Uk
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 March 2007

We booked direct after seeing the website and it looked super with a spabath, bedroom overlooking the lounge and a sun terrace. The reality was they swiped our card before seeing the apartment and realised the filthy condition of the apartment. They had locked the master bedroom with the spabath and had to put up with the other bedroom with odd lamps, broken cistern and stained carpet. The dining chairs and sofa were broken and stained and found plaster littering the carpet where new air conditioners had been put in. The ironing board - don't go there. The once pale grey carpets were beige with dirt and when we complained the manageress was 'away'. The apartment guide said the safe was in the master bedroom and the receptionist opened the door only to find the carpet hugely stained with with what could have been blood, in the doorway. And no safe at all. The sun terrace was filthy and had a table and 2 plastic chairs. This was supposed to be a luxury penthouse 2 bedroom apartment - it was just filth - and the management didn't come near us. The managers husband came to the apartment the morning we were to leave and offered one nights refund.

Stayed November 2006
Helpful?
6 Thank weloveoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tropcialreef, Manager at Sunseeker Holiday Apartments, responded to this review, 22 August 2007
We appreciate getting feedback from guests and do follow up on their comments. Since this incident we have spoken to the owner who has now re painted the unit and removed the old carpet and refitted the unit with tiles.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Port Douglas hotels

london
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 December 2006

We stayed here in a two bedroom penthouse apartment for a week. Although there was no one on reception when we arrived they were just in the apartment block next door as the same company owned both blocks. I’ll get the one bad point out of the way first which is the stairs if you’re in one of the penthouse apartments. I had to carry 3 suitcases upstairs and it was a bit of a struggle!

The apartment was lovely and clean, tiled floors and air con and fans throughout. The view from the balcony was over looking another row of apartments and then the beach. Everywhere was clean and the kitchen was well stocked with crockery and utensils.

We had a bit of an accident with the washing machine as the waste water pipe wasn’t plumbed into the sink (strange arrangement they have down under!) so we had a mini flood in the hall way, the staff were really good and we all saw the funny side to it!

  • Stayed November 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank rrraahh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunseeker Holiday Apartments

Property: Sunseeker Holiday Apartments
Address: Sunseeker Units 7 Garrick St, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #52 of 55 Speciality Lodging in Port Douglas
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — Sunseeker Holiday Apartments 3*
Number of rooms: 9
Reservation Options:
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