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“Fantastic Resort”

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Shantara Resort Port Douglas
Certificate of Excellence
Geraldine, Canterbury, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Resort”
Reviewed 13 November 2013

We stayed here for 7 nights was a great peaceful resort, with great facilities and nice modern rooms, very friendly and helpful staff. Walking distance to town and beach, would highly recommend to others and we would return here ourselves.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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951 reviews from our community

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5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2013 via mobile

We spent 5 nights at Shantara resort for our honeymoon. We stayed in a 1 bedroom apartment with jacuzzi. Such a beautiful, clean modern apartment! A great spot if you want peace and time to unwind. We used the bbq area a few times which was great. Overall had a fantastic time and will visit again for sure.

Stayed November 2013, travelled as a couple
Helpful?
Thank Morgan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 November 2013

Great facilities, close to town and beach. An excellent modern facility. Sadly some of the staff were devoid of any charm or personality. The two ladies at reception seemed to lack any desire to attend to any special requests or needs, I felt like a number not a guest. Our apartment backed onto the gym and the paper thin walls did not mask the sound of dumbbell's dropping to the floor or the grind of treadmills early in the morning. The couple taking tango lessons above us at 5 a.m. also proved a bit of annoyance ... no staff seemed to care. Our private pool deck was always occupied by the couple in the adjoining apartment ... Otherwise we had a great stay! No kids, very peaceful and tranquil surrounds. When we come back to Port Douglas we will stay clear of this place, there are so many other places to stay.

Room Tip: Ground floor AWAY from front entrance! Rooms in shaded area to the north of complex with private poo...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank PeterSteven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shantara, Manager at Shantara Resort Port Douglas, responded to this review, 6 November 2013
Dear Peter,

Thank you for your review. I am pleased to hear that you had a great stay and relaxed during your time at Shantara and that you found the facilities excellent .

The staff are disappointed to hear that you were made to feel neglected; this is truly not how we approach our Guests requests, we do apologies as the comments are always positive from our Guests.

I do recall that we did receive a complaint from your room and that the people above you were making noise, the Manager did approach these Guests personally that morning at 5am and asked them to be mindful of not making so much noise, the staff also informed you at the same time that she had been to their room and spoken to the Guests and that they were leaving for their flight and that they apologized not realizing that they had been so loud and the staff apologized too.

Except for the Shantara Apartments , the Shantara web site specifically states that the pool deck rooms are not private decks but to give our Guests access to the pool from their apartment.

The Gym is for Guests to facilitate, however we were not aware that the noise was that extreme to penetrate the walls, thank you for bringing this to our attention and we will look at what we can do to alleviate this issue.

All of our Guests are attentive of others staying at Shantara , unfortunately a minority are not so conscious of this and at times it is very hard for us to regulate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seaton, United Kingdom
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 November 2013

We stayed for 4 nights on our tour round Australia. The accommodation was beautiful, a self contained studio overlooking the pool where we had breakfast most mornings. The staff were very helpful and pleasant and made our stay all the better. The studio was spotless with everything you need. We were sorry to leave.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 October 2013

We stayed here on our honeymoon in December last year! It was great, staff were friendly and very helpful. I love Port Douglas and this was a great location, very clean and good amenities. The reef was so amazing, defo a must do! This Resort is defo recommended for all couples, I will visit again.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClaireMalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2013

The Shantara Resort was the most perfect choice for our honeymoon. Beautiful clean rooms with everything you need and helpful lovely staff. The perfect couples accomodation and only a short walk to beach and shops. Will definately visit again :-)

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Belmilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2013 via mobile

I visited Port Douglas from September 27-October 1 with my husband and 5 other friends. Great central location to explore Port Douglas and the reef. The amenities were clean and spacious. The staff was extremely helpful and secured coveted reservations and even snagged a last minute helicopter tour of the reef! I recommend the Shantara for friends, families, and couples.

Stayed October 2013, travelled with friends
Helpful?
Thank Kaystew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shantara Resort Port Douglas

Property: Shantara Resort Port Douglas
Address: 27 - 31 Davidson St | Port Douglas, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #6 of 55 Speciality Lodging in Port Douglas
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Shantara Resort Port Douglas 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
Shantara Resort Port Douglas is the newest accommodation in Port Douglas and offers quality boutique style Apartment accommodation. An Adults only retreat ideal for couples, honeymooners or the independent traveller looking to escape in tranquil surrounds (Children over the age of 15 are welcome). Shantara is located walking distance to Macrossan Street, where you will find an array of Restaurants, cafes & only 400-meters to Four Mile Beach. Shantara has a selection of spacious one bedroom apartments with full kitchen, lounge/dining area, spa baths and separate shower. The studios are perfect for the shorter stay with kitchenettes. Outdoor balconies to all apartments to sit out with a relaxing drink after a day out. Available also is free Internet access, cable TV/DVDs and laundry facilities to all apartments and studios. 2 Pools - heated in winter. Gymnasium, Day Spa for personalised treatments, undercover BBQ area for guests to try out the local produce. All rooms and external area are Non-Smoking. Shantara Resort Port Douglas is a family operated business offering personalised and friendly service. ... more   less 
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Also Known As:
Shantara Resort Port Douglas Hotel Port Douglas
Shantara Hotel Port Douglas

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