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“Fantastic - went twice!”
Review of On The Inlet

On The Inlet
Ranked #18 of 130 Restaurants in Port Douglas
Certificate of Excellence
Price range: US$8 - US$31
Cuisines: Seafood, Australian
More restaurant details
Restaurant details
Good for: Romantic, Child-friendly, View, Bar Scene, Local cuisine, Special Occasion Dining, Groups
Dining options: Breakfast, After-hours, Dinner, Lunch, Delivery, Reservations
Description: On The Inlet Restaurant is a multi award winning seafood restaurant in the village of Port Douglas (one hour drive north of Cairns). It's established reputation for fine fresh seafood, delicious cocktail list, friendly staff , and location make it popular with both locals and visitors alike! A winning combination of the freshest local seafood and a delicious tropical cocktail selection makes On The Inlet an absolute “must do” for lunch, sundowners or dinner. On The Inlet specialises in serving classic and tropical cocktails and also stocks a carefully curated selection of Australian, New Zealand and imported wines.
Reviewed 27 April 2014

This restaurant has lovely food, so much that we returned from Palm Cove a 2nd time! The salt/pepper calamari, pippi/mussels dish, garlic bread and mars bars sundae definitely rate a recommendation! All dishes we tried were very good though, and they cater well to children, with a good selection of children's meals and pencils/paper to draw with while waiting for meal to arrive. Only thing - and a small one! - we were enticed by the George the Groper feeding as we thought that would be fun for our daughter to see. However it was terribly crowded and he only made one fleeting appearance over the half-hour. He is wild and comes as he pleases, so nothing to be done - but probably basel the meal decision around the fantastic food rather than watching the grouper!!

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Thank birdling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne M, Public Relations Manager at On The Inlet, responded to this reviewResponded 12 May 2014

Hello birdling,
To travel up from Palm Cove as a return guest is a wonderful complement.
Thank you!

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1,936 - 1,940 of 2,548 reviews

Reviewed 27 April 2014

Nothing fancy. Just fresh seafood, stunning views & good service. Can't ask for much more. Always pleased to be here.

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Thank Nick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne M, Public Relations Manager at On The Inlet, responded to this reviewResponded 12 May 2014

Thanks Nick!

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Reviewed 26 April 2014

Open sitting area to watch sunset and have wine and appetizers. Also to watch grouper feedings! George comes in by tradition to be feed. He is huge. Friendly staff, good food. Have reservations.

Thank ordinaryman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2014

We've eaten here three to four times over the past ten years when here on holidays. Once upon a time, this place was a real gem! The food was fabulous, staff were great. The last two visits have been very poor and we won't return again. First up, the person who is currently taking phone bookings is abrupt, unhelpful and sounds totally jaded when answering the phone. She was just as rude and surly when we had the displeasure of meeting her when we arrived. Frowning and abrupt, due to the fact we had a few questions about George the Poor Ol' Grouper....

George is a poor, enormous Grouper who visits each afternoon while On the Inlet rakes in tourist $$$$$ at his expense. People clamour five feet deep from the deck to see this huge fish swim up the inlet to try to bite a fish head off a rope that some jaded staff member flings out into the water. On this visit, we witnessed a woman punching a man as he asked her not to lean on him to see George. On the same visit, we watched and assisted when a woman fainted. We could see, and have seen before, many issues arise due to inadequate seating and facilities for patrons. The problem is that On The Inlet are not managing this 'attraction' in a safe, child friendly, or even adult friendly, manner. Patrons are drinking, eating, it's hot and people jostle to see George. We had adults pushing into children from our family, who had been waiting patiently, STANDING, for an hour and a quarter before George arrived. Disgusting behaviour from patrons, sure, but there is not any crowd control or staff intervention in managing the 'attraction' of George's arrival and short stay.

Bar staff were also rude and unhelpful when I asked what drinks were included in happy hour. Prawns in a bucket were average and the sauce they came with was vile. Was it a bulk tub of seafood sauce?

You can't manage George, guys, but you can manage your staff and you can manage the crowd. Try getting rid of the surly, abrupt and unpleasant staff you have and then go for your life! Everything else is there at your fingertips to go gangbusters! All the best! Let me know when you're back on track.

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1  Thank HedonistHaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne M, Public Relations Manager at On The Inlet, responded to this reviewResponded 12 May 2014

Hello Hedonist,
Thank you for taking the time to send in your review.
It sounds like you experienced a pretty epic afternoon at OTI !
I just wanted to assure you that George is happy and healthy, and not cooped up in a tank like a circus performer-he is a free, wild fish who comes in for a tunahead treat as he sees fit, obviously much to everybody’s wild delight!
We certainly never exceed our restaurant and bar capacity, and at this hour of the day, especially during school holidays, it is very often “ standing room only” in the bar area.
Fortunately, there are now some really lovely grassed areas along the Inlet now for people to enjoy a little more serenity than what we offer from 3-30-5.30 pm with our Sunset Specials and George’s feed.

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Reviewed 22 April 2014

We had had just the best lunch at On the Inlet, played Golf for the morning and arranged to have a lunch just before the kitchen closed - well let's say the staff fitted everything together perfectly and all four of us enjoyed a beautiful meal of Coral Trout - not only cooked to perfection but served with a big beaming smile. Thank you On the Inlet.

Now come and enjoy your meal!!

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Thank TrinityMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jayne M, Public Relations Manager at On The Inlet, responded to this reviewResponded 12 May 2014

Hi Trinity MB,
if that doesn't sound like a decadent day's entertainment...I don't know what does!
Very much appreciated thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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