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“Great hosts, great apartments & location, location, location!” 4 of 5 bubbles
Review of The Emerald

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The Emerald
Ranked #30 of 33 Hotels in Surfers Paradise
Greenock, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hosts, great apartments & location, location, location!”
4 of 5 bubbles Reviewed 1 August 2011

Our family recently stayed at the Emerald Plaza & had a wonderful stay, the hosts Paul & Glenda were very friendly & helpful, the apartment was clean & well appointed with modern appliances.We did not have our own transport & the bus stop to major attractions was only a short walk from the Emerald. The Emerald is also a short walk to Cavell Avenue where there is an abundance of shops from Supermarket, Chemist, Convenience Stores ,Take away food, Restuarants, Liquor Stores & many other speciality stores. We are from the country & I was bit concerned about the noise but this did not prove to be an issue. The Emerald is located at the end of a no through road & there are only two apartments per floor, so noise was never a problem, in fact I was pleasantly surprised how quiet it was.
After our departure our daughter realised that she had left behind her MP3 player, this was quickly resolved with a phone call to Paul who promptly located it & said that he would forward it on. Paul & Glenda are great hosts & the Emerald has a lot to offer in terms of quality accomodation that does not cost an arm & a leg with an ideal location. I would certainly recommend this venue to families or couples as the place has so much to offer.

  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cjo25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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66 reviews from our community

Traveller rating
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    5
    11
    20
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Czech first
  • English first
  • Any
English first
brisbane
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 31 July 2011

VERY dissapointed! Holes in the bedroom walls. Stains on the carpet and walls. The steps to the spa bath were broken and looked very dangerous. No toilet paper supplied and if you wanted some you have to pay $1-$2. List of extra charges if you did things 'wrong' or wanted more things. Will NEVER stay there again. Was so sad that I had to stay at such a filthy place on my birthday. If you want somewhere nice to stay that doesnt have holes in the walls or that is clean DO NOT stay here!

Room Tip: Stay elsewhere
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  • Stayed July 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank mah0u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surfers Paradise hotels

Melbourne, Australia
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 30 May 2011

We found this to be very well priced accommodation. Very private with only two apartments per floor. Very clean with everything you need (kitchen etc). Nice balcony overlooking the river. Location was a bit out of the way though as we were without a car, quite a walk to shops etc.

  • Stayed June 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AdamThwaite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 23 April 2011

One of the best hotels (price/value) we stayed in during our 4 weeks in Australia. Three balconys, washing machine, dish washer and refridgerator. And the view was astonishing over the Surfers Paradise skyline. The low price is probably because the maintenance of the hotel could be better, but the room was fresh and clean and the management was friendly and gave us valuable information. No free wifi was a minus.

  • Stayed March 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mattias N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 February 2011

We stayed on the 14th floor and had a wonderful stay. We had 3 small balconies and all had fantastic views of the Nerang River. We were only there for 4 nights and basically had breakfast only and went out for our meals. Everything was clean and tidy and the beds very comfy. Our only complaint would be the sun coming in early in the morning as the blinds didn't quite cover the windows. One bathroom had a shower and the other a lovely small spa bath again with terrific views. The pool was heated to a lovely temperature and had the river in the background. It only took us a short walk to reach the main part of Surfers and a short drive to Broad Beach and theme parks.

  • Stayed January 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank planetwonderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 18 October 2010

Just returned from a weeks stay at these apartments with family of 5. Rooms are very small and in very poor condition. Most of the lights did not work, doors could not be closed due to their condition.
Ensuite did not have a shower at all, only a small spa.
Shower in bathroom was broken.
Definately will not be staying there again.

  • Stayed October 2010, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank dasher2820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PORT STEPHENS
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 December 2009

My husband and I chose to get away for a week, as we had not long been married, and work committments had held us up. A friend had told us about this place and said, stay there you will love it, we just came back from there with our kids, and mum and dad. So we took there advice. When we rang up direct to book in, the guy that answered the phone, was very nice, and explained that they had just taken over the place, and his wife who runs the office, had just gone upstairs to get something, could i hold on, or could i get your number and get his wife to ph me back, before we decided, his wife came in the office, and he said, actually she is here now . I explained that we wanted to get away for a week and went over what the cost would be etc, We booked in, they organised a door to door pick up from the airport for us, which was great, as i didn't want to be paying a fortune, plus waiting around for hours , as our main goal was to rest, and enjoy our time away together.
When we arrived, the entrance was lovely, the new managers explained that the past managers had just done that within the last few months. The new managers Paul and Glenda, were very friendly, and explained that they were in the process of upgrading the place, , but they had done quite alot in the short time that they had been there. We were given our keys to the room, and Glenda explained to us, that the arpartments were self contained, and was currently in the process of talks with the owners of the units, about getting some rooms updated, and they have just had all the carpets cleaned throughout the whole place, and had a thorough spring clean through out all the rooms. Glenda explained you have a washing machine in your arpartment, and you can do your towels as well in the machine, but half way through your stay, we get the cleaners to come up and just give the place a fresh touch up, with fresh towels etc and make the beds with fresh sheets etc. We give you starter packs of washing powder and powder for the dishwasher, washing up liquid and fresh dishwashing cloths and scourers, also she told us that they have just updated the soaps, to ones that are covered and shampoo & conditioners, that are much nicer. Glenda said although these are self contained units, and the idea is to have enough stuff to get you started and then you purchase your own, but once the stuff runs out in the store room, we will then be putting out bigger starting packs, as they have travelled alot themselves and there is nothing more frustrating to arrive at a place where you get very small things to start off with, especially the milk, she said with a laugh, that is one thing she can't wait to run out of, as sometimes you need to use 2, to have a cup of tea, so if you need anything, please contact us, if it is after 5.30 just pick up the ph, and dial 9, and the after hours girls are lovely, and they will help you out, and if you need us, they will contact us straight away, if its an emergency. The pool is set at 30 but is still refreshing, so don't think that you are going to dive into a warm pool, she was telling us that they found out after they bought the place, that the heater in the pool was broken, and so was the lights, but they have had them fixed now and the pool has a beautiful blue light now and it looks magic of a night, she said at the moment they are waiting for their new updated books , to be put in each room, that explains everything, that will save our voice she said with a laugh, the BBQ AREA has a fridge in the cupboard underneath, went over the pool closing times with us and gave us our keys, and if we had any trouble with them, just come down , and we will re cut them for you, if you need anything just give us a call or come down to the office, were always around some where. We felt very welcomed, the rooms were very clean, and as Glenda"s husband explained just put the fans or the airconditioner on if you are going to cook, as well the vents on the stove, as sometimes the firealarms can be a little too sensitive at times, we have had it done to us , but we have worked it out to a t now, and if it does get a litlle smokey,just open all doors etc, and just let it get out as soon as possible, but we haven't had a problem with anyone since we took over on the 1st nov, it's basic commonsence, it's just like a house you just have to be careful, the spa is lovely you can have a nice hot bath, as long as its not that hot that you can't see yourself in the steam, once again it's basic commonsense.
throughout the week , we went walking up to the heart of surfers paradise, it only took about 10 minutes, but we were not in a hurry either, mainly strolling along. we had a great steak at the Surfers Paradise R.S.L. club. We spent some of the time going to movie world, dreamworld and seaworld, the rest of the time we lounged around the pool. They also have an internet desk in the foyer, that they have just put in, which was really handy.The only signs that we seen was one on the wall before you go out onto the deck, asking everyone nicely if they could please refrain from throwing cigarette butts and anything else over the balconies, at the bottom saying thankyou for your assistance, and one in the lift, as some kids get in and play in them, one at the front entrance for after hours arrivals, and one above the BBQ area asking everyone if they could put their rubbish in the bin and clean up after themselves, for the next people. The Managers do the BBQ and a big clean up ever morning. Through the week we got the chance to talk more with Glenda & Paul, and they told us that they will be having weddings here, and now that there getting the grass back, so after alot of work they are getting it back to where little ones can play on the grass, and kids can play games as well, they have alot of really good ideas and doing great things to the place, i would stay there again , no problem, would highly recommend you do the same, as we did we ,experience it now, you will be pleasantly surprised

cheers klemc

  • Stayed November 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank klemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Emerald

Property: The Emerald
Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Free Parking Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#14 Spa Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 
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Also Known As:
Emerald Surfers Paradise
The Emerald Surfers Paradise, Gold Coast, Australia

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