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“The Emerald - not quite a jewel”
Review of The Emerald

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The Emerald
Ranked #29 of 32 Hotels in Surfers Paradise
Brisbane, Queensland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“The Emerald - not quite a jewel”
Reviewed 5 July 2008

We have just returned from a 5 day / 4 night stay at The Emerald.

We were attracted to this resort as it offered apartment style accomodation with kitchen, laundry and a second beroom for the children. We were further enticed by the offer of three balconies, and an opulent spa arrangement in the onsuite. We were also attracted to the inroom cable TV.
Other facilities on offer included a heated pool, and a barbecue area, attached to a large seating area, and a lovely garden.

The pool looked lovely, although a little small. The lack of people using the pool was the first hint that the pool actually wasn't heated, and the temerature of the water was final evidence that the pool wasn't heated. We found this a little disappointing, as winter weather in Queensland does make for uncomfortable swimming in non-heated pools. Fortunately, the ocean water was warmer than the pool for the first 4 days.

The kitchen was a little sparcely fitted, with aged equipment, and not even a full set of cutlery. Drinking glasses were broken, so we replaced them ourselves. In order to cook in the kitchen, all windows must be opened, as the signage warns that failure to do this will cause the fire alarm to go off, with a resultant AUD$480 fine to the occupiers. This made winter cooking very uncomfortable.

The in room spa looked opulant, deep and inviting. The sign warned that unless the bathroom housing the spa had all of the windows open, the resulting steam would set off the fire alarms, resulting in a AUD$480 fine to the occupants. We tried to do this, but as winter nights are cold, we froze, and so the spa was a fizzer.

The TV provided was a 4/3 screen size - quite ordinary and accepable except the cabled movies were delivered as widescreen, and so much was missed - the credits and subtitles could not even be fully read as they would offen be offscreen.

Linen gets cleaned every 8 days - making it our responsibility to clean the linen for the oncoming guests after our departure. Failure to do this would result in a AUD$30 fine. I decided to live with the fine.

The main bedroom has a king size bed in it - but the room does not accomodate the bed properly. The hotel management have removed a bedside table to get the bed in, but the bed occupant closest to the wall has to climb over the other bed occupant to get into bed.

The apartment comes with a starter pack of everything - including toilet paper. Between the 4 of us, the small amount of provided paper was used up within the first day - and it was our responsibility to acquire more.

The apartment was in a neglected state, with rust on the bottom of many doorjams. The carpet was quite worn, and the tiles were scarily dirty - and no amount of wet mopping by us made this any better.

Fortunately, the Gold Coast in Queensland offers may attractions, and it offered us every excuse to not be in the apartment.

  • Liked — Easy to find, car parking, security
  • Disliked — Cleanliness, services, inability to use facilities
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5 Thank ampcent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Emerald

Property: The Emerald
Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Beach Free Parking Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#14 Spa Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 
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Also Known As:
Emerald Surfers Paradise
The Emerald Surfers Paradise, Gold Coast, Australia

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