We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rooms need renovating”
Review of The Emerald

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Emerald
Ranked #28 of 31 Hotels in Surfers Paradise
Reviewed 2 January 2014

Old rooms needs renovating. At least, invest in new furniture. the couches were old and not comfortable. Very happy with the service Paul was very accommodating. resort is do clean shame about rooms. Pool and location great. Would stay again if rooms were renovated.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Travels872
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (74)
Traveller rating
Traveller type
Time of year
Language

48 - 54 of 74 reviews

Reviewed 13 October 2013

I absolutely loved this place. Good price. I loved the apartment, modern appliances and very clean and fresh. All rooms had amazing views and the outdoor areas - BBQ and pool were lovely. Great managers too.
I didn't want to leave and hope to stay there again real soon :))

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Zarakel06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

The hotel is located not far from the center of Surfers Paradise & the beach with some really nice views of the hinterland & canals. The room we stayed in was very tired with various things needing replacing but at least this meant the kids cant break anything. There was a dinning room table cheer with the leg just placed back on so when you sit on it, it falls apart! witch was a bit suss... The only reason im not giving this hotel 2 rating is because of the great view from the crap house in the spa on suite, fantastic !! LOL...

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alan066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2013

Loved the room. Modern facilities just enough away from the hustle and bustle but still close enough to walk to. The views from our room was a definite wow factor. Loved the spa. A must to return and enjoy our holiday in again.

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank SydneySider007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2012

I would not recommend this place to anyone! The place was falling to bits and generally dirty. Our fridge broke down and we lost all of our food - when we let the resort know, they were nothing but rude! Do not stay here! It might seem cheap, but it is cheap for a reason. There was mould in the bathroom and chunks out of the walls. Definitely not worth the money at all!

The only positive was the location and the bbq area - apart from that, there is no way I will be booking at this place ever again!

  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Deb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, Manager at The Emerald, responded to this reviewResponded 5 March 2013

Hi Deb!
I am sorry to hear that the fridge broke down. I haven't had to replace any fridges though and many other guests have come through without a remark. Had you told me at the time of your stay I would have immediately rectified it.
We at The Emerald endeavour to help our guests in any way we can and offer excellent customer service.
There are only one of two employees here which consists of myself and another. We pride ourselves on our positive, helpful and friendly attitude towards our guests.
Our cleaners follow strict guidelines with regards to servicing our rooms.
Could you please contact us so we may identify your issues and immediately attend to them.
Regards
Paul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2012

I stayed at The Emerald for three days. Two bedroom 9th floor. Great views of Gold Coast from every window - kitchen, dining, and bedrooms - from the ocean to the hinterland and across the canal waterways to high rises. Glenda our hostess is an amazing person, so caring of our needs and couldn't do enough for us - great sense of humour! Heated pool lovely and clean and great bbq area, green lawn to dig feet into or play with kids. Took us about 7 minutes to walk to main street of Surfers, past the ferris wheel. Can't wait to go back again.

  • Stayed: May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Carmel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2012

Our stay was absolutely fantastic, it was so close to everything.We had a 2brm with spa with relaxing views from every room and every room had a balcony. Paul and Glenda the managers of the emerald were beautiful people and were there for you any time of the day and night. The pool and barbique area was lovely and clean so was the whole place,we just cant wait to go back again it was so nice and friendly to stay there and we wouldn't stay anywhere else :) ..thank you so much for making our stay so enjoyable :))

Room Tip: we were on the 7th floor and had great views all round...we had air conditioning but some rooms don...
See more room tips
  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Elaine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Surfers Paradise hotels
0.3 mi away
The Island Boutique Hotel
The Island Boutique Hotel
#19 of 31 in Surfers Paradise
37 reviews
1 mi away
Alpha Sovereign Hotel
Alpha Sovereign Hotel
#17 of 31 in Surfers Paradise
878 reviews
0.4 mi away
Novotel Surfers Paradise
Novotel Surfers Paradise
#14 of 31 in Surfers Paradise
553 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Mantra Legends Hotel
Mantra Legends Hotel
#9 of 31 in Surfers Paradise
2,611 reviews
0.6 mi away
Mantra on View Hotel
Mantra on View Hotel
#11 of 31 in Surfers Paradise
3,065 reviews
0.5 mi away
Vibe Hotel Gold Coast
Vibe Hotel Gold Coast
#18 of 31 in Surfers Paradise
3,341 reviews
Show Prices
Show Prices
Show Prices

Been to The Emerald? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Emerald

Address: Emerald 7 Mallana St, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Free Parking Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Surfers Paradise
#14 Spa Hotel in Surfers Paradise
Price Range: £63 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emerald 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
High rise hotel on the river, only 10 minutes walk from the famous surf beach. Every apartment has 2 bedrooms, with a spa in the ensuite off the main bedroom. 3 Balconies with stunning views day or night. Suitable for longer stay family groups or exciting weekends away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, LateRooms, Agoda, Ctrip TA, Hotels.com, Booking.com, TripOnline SA and Evoline ltd so you can book your The Emerald reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Emerald Surfers Paradise
The Emerald Surfers Paradise, Gold Coast, Australia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing